Joice V. Freeman

*** ***** **** *****

Inglewood, California 90008

eqw6eb@r.postjobfree.com

323-***-****

Property Manager

Multi-site Portfolio/Owner and Tenant Relations/Profitable Negotiations

A steadfast leader and coordinator in Property Management, project management in improvement projects, and optimizing internal operations. Talent for cultivating and supporting owner and tenant relationships, leading to high occupancy rates, minimal turnover, and renewal of long term leases.

Assistant Property Management

Contributed to operational efficiency for well-established organization specializing in managing and maintaining residential, HOA, Multi-unit commercial property. Assist with improving a wide range of property management functions, to include primary focus on interfacing with existing and prospective owners and tenants, delivering top-flight client service. Perform office administration and accounting functions, including balancing accounts, collecting and recording HOA assessments payments, and data management, communicate with property owners, company leaders, and vendors.

Highly qualified and well developed Property Supervisor and Assistant Property Manager with extensive experience and progressive growth in directing all aspects of redevelopment operations while demonstrating attuned communication and diplomacy qualities. Solid expertise in providing independent, hands-on leadership to facilitate business growth, strategic market analysis, key account management, and financial administration initiatives, Seeking Property Management position in an operational environment that will effectively utilize acquired acquired leadership skills and abilities while demonstrating tenant relationship building experience.

Areas of Expertise

• Real Estate Operations

• Owner/Tenant Relations

• Strategic Planning

• Contracted Services

• Insurance Compliance

• Financial Budgeting

• Project Planning & Coordination

• Building Issues

• P & L Management

• Vendor Management

Core Competencies

• Results –driven with over 5 years of Property Management, Residential and HOA experience.

• Proven ability to multi-task all levels of management responsibilities with minimal direction.

• Solid communication, interpersonal, time management, analytical, organizational, and leadership skills

• Experienced in forecasting, process improvement, project management, and networking

• Extremely energetic, dependable, and self- motivated with a high degree of collaborative work integrity

Joice V. Freeman

564 Saint John Place

Inglewood, California 90008

eqw6eb@r.postjobfree.com

323-***-****

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WORK EXPERIENCE

Executive Assistant August 2011 – Current

International Realty & Investments 1-323-***-****

11215 South Western Ave. Los Angeles, CA 90047 $16.00 per hour

Malcolm N. Bennett, CEO/Broker/Property Manager

Assistant Property Manager/Executive Assistant

Assume full responsibility for assisting Realtor/Broker/Property Manager of three HOA properties, while acting as liaison between owners, tenants, and vendors. Assist manager with all operations of the Property Management for three HOA properties, comprising of 36 total condo/townhome units. Resolve non-routine owner issues, coordinate contracted services, assist with bid solicitation, recommend final vendors, create reports and ledgers using excel spreadsheets. Inform owners through correspondences regarding current issues pertaining to the property, preparation of HOA Owners monthly financial report, process and manage all building service requests, process over 30+ invoices monthly, maintain HOA files and update owner and tenant contact information, post assessment dues to individual owner account record, post income and expenditures to general ledger, research past due invoices. Prepare escrow requests providing documentation, Proof of Insurance, CC&R’s, Bylaws, Deeds, Yearly Proposed Budget. Provide owner assessment account records for Lien Service providers. Prepare monthly delinquent billing statements for individual owners. Prepare Board Meeting minutes and correspondence. Maintain files of current certificate of insurance compliance pertaining to HOA owners, tenants and vendors. Manage Realtor/Broker/ Property Manager’s office operations. Manage phone calls, calendar, monitor emails, prepare email responses, and prepare legal correspondences. Prepare monthly newsletter for the Minority Apartment Owners Association and The Inglewood Apartment Owners Association. Prepare Broker Price Opinion, scan and fax documents and forward to the appropriate recipient, event management for MAOA’s 24th Annual Celebration and Christmas luncheon for the company.

Executive Assistant February 2009 – April 2011

Perfect Praise Foundation, Western Region 1-323-***-****

131 W. 88th Place Los Angeles, CA 90003 $2,600.00 per month

Robert Gilmore, Director

Executive/Administrative support, performed administrative support. Managed petty cash, bank deposits, A/P and A/R, distributed payroll. Answer phones, composing and editing correspondences, minutes of meetings, emails, agenda’s and memoranda. Manage filing, data management, office machines. Coordinate meetings, luncheons, travel arrangements and special events. Mail distribution, calendar management, scheduled team meetings. Managed office, ordered supplies, processed time cards and expense reports.

Executive Assistant January 2007 – December 2008

Legal Options Group, LLC – Agency 1-213-***-****

445 S. Flower Street, Suite 1545 Los Angeles, CA $20.00 per hour

Mona Makhani, Executive Recruiter

• Westfield, LLC, Los Angeles, CA - (Lease Administration, Development, Marketing, Construction and Design) • Integrated Wealth Management

Executive/Administrative support for department VP’s, performed administrative tasks, phones, composing and editing correspondences, minutes of meetings, emails, agenda’s and memoranda. Commercial Lease preparation, manage filing system, database management, office machines. Event management, coordinate meetings, luncheons, travel arrangements and special events. Mail distribution, calendar management, scheduled team meetings. Managed office and ordered supplies. Scanned large project documents for filing, provided calendar management, handled phones, and prepared monthly expense reports.

Event Project Assistant October 2006 – January 2007

Personal Services Plus, Event Agency 1-626-***-****

639 El Dora Road Pasadena, CA $2000.00 per month

Wendy-Gladney, Owner

Provided administrative support, with the development and coordination of Political based social events. Solicited welcome letters, proclamation documents for elected officials, assisted with the creation and distribution of invitations, planned décor, managed silent auction items, Hosted event(s).

Executive Assistant February 2001 – November 2004

Harrison Ross Mortuary 1-310-***-****

436 East Compton Blvd. Compton, CA 90221 $15.00 per hour

Willie Johnson, Director Final Expense

Managed day-to-day operation of final expense insurance department, provided executive administrative support. Assisted with the training of new agents, coordinated outside events and presentations, managed and created marketing materials, managed client databases, submitted client applicants.

Event Coordinator January 2001 – August 2001

Bankstaff/Staffmark – Personnel Agency 1-562-***-****

14150 Vine Place Cerritos, CA 90703 $13.00 per hour

Premiere Service Bank 3637 Arlington Ave, Riverside 951-***-****

Coordinating financial seminars at various venues provided administrative support, managed event budget, invitation, menu and financial investment presentation. Planned décor, managed venue, hired event staff, hosted event.

Property Supervisor

Lilly Property Management Co. 1-310-***-**** ext. 202 1987- 1989

152 West Walnut Street, Suite 290 Gardena, CA 90248 $15.00 per hour

Property Supervisor for six apartment complexes (100 units located in various locals in Los Angeles County) and Five Condominium units in different buildings all with on-site managers. Oversaw all property management required responsibilities, including rental payment collect, supervision of onsite manager, maintenance personnel, outside contracted vendor. Responsibilities included supervising the application process, the selection of the tenants, and the preparation of the lease agreement. Responsible for the hiring and/or termination of on-site management personnel. Implemented procedural operations for each property, improved marketing strategy resulting in a higher tenant retention ratio. Assisted Legal department with the posting of pay or quit notices for eviction proceedings. Provided a monthly report based upon weekly on-site manager inspections of each property to the different owners of each property. Implemented capital improvements on buildings, and provide project management for properties that were requiring extensive work such as painting, roofing, gutter replacement, balcony and porch replacement. Responsible for unit preps on rental properties, acquiring estimates and obtaining approval from owners for services rendered.

Education: Music and Business - June 1986, El Camino Community College

Certifications: Legal Secretarial/Office Management

Skills: PC & MAC , 55 wpm, Microsoft Office, Publisher, Word, Outlook, Zip Form 6, Excel, PowerPoint, QuickBooks, Realm, Microsoft Outlook, Alchemy

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