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Customer Service Assistant

Lawrenceville, Georgia, 30044, United States
April 20, 2012
Contact Info:

*** ***** *****, *************, ** 30044
Phone: (678) ***-**** Email:

Relevant course work: Accounting, Finance, Management
GPA: 3.4 Seeking M.B.A

Bachelor of Science in Biology
Graduation Date: May 2005

• Office Deadlines Filing, Scheduling, and Data Entry, Editing and Proofreading
• Computer: Windows OS, Microsoft Suite: Excel, PowerPoint, Word, Access, Project
• Fluent in Spanish Customer Service

Gwinnet Parks and Recreation – Bethesda Aquatic Center Lawrenceville, GA
Assistant Manager/Lifeguard May 2009 – November 2011
• Oversaw daily functions of an Aquatic Center
o Performed audits
o Managed 25 employees
o Kept daily office work current
o Oversaw lifeguards rescue skills keeping their skills fresh
o Maintained pool chemistry to ensure sanitary conditions
o Responded to 2 critical emergencies
• Led a variety of swimming classes from ages 3-13
• Certified other lifeguards through lifeguard instruction

Jaramillo LLC. Flowery Branch, GA
Assistant Manager May 2008- June 2010
• Assisted family in opening and managing a franchise of Jan-Pro
o Assisted in opening and starting new accounts $100,000
o Performed searches and interviewed prospective employees no more than 6
o Supervised multiple employees

Northeast Georgia Medical Center Gainesville, GA
Laboratory Assistant January 2007-July 2008
• Improved specimen processing in an efficient manner
• Ensured proper safety procedures while collecting specimens
• Communicated with doctors for appropriate medical testing
• Packaged and transferred specimens to other laboratories
• Gained understanding of different specimen terminology in order for specimen control

Club Z! In Home Tutoring Flowery Branch, GA
Part-time Tutor October 2006 – January 2008
• Prepared lesson plans and set up goals for 6 students
• Tested, evaluated and kept record of 6 students’ progress
• Carried out biweekly, or weekly, tutoring sessions for 6 students
• Worked with 6 students to improve their reading, language arts and math skills

Rutgers University - Laboratory Animal Services New Brunswick & Newark, NJ
Laboratory Animal Technician September 2005- October 2006
• Helped maintain the animal facility through safety control
• Handled and fed animals such as rodents and birds
• Assisted with animal studies
• Dosed animals with ICV and IP injections
Animal Technician Assistant
• Helped with the maintenance of the animal facility
• Fed the rodents and birds that were on a specific food schedule and diet
• Followed proper safety procedures while handling the animals in the facility

Rutgers University, Graduate School - Dean's Office Newark, NJ
Administrative Office Assistant October 2001- August 2005
• Developed a confidential document pattern for graduate student files
• Prepared detailed reports on students’ transcript while maintaining records current and accurate
• Assisted with database applications for the Graduate school Office of the Dean
• Answered Multi-line switchboard and assisted with general inquiries
• Managed and organized 2 departmental meetings per month
• Assisted 5 graduate faculty members with grade submissions to ensure timely posting of students’ grades
• Delivered confidential information in a timely manner
• Picked up confidential students’ and professors’ documents
• Organized written correspondence for faculty, staff, and students

Saint James Hospital, Newark NJ Summer 1999 - Summer 2000
• Helped maintain the Emergency department’s filing system
• Performed 10 data entries for new patients in Telemetry weekly
• Filed and organized patient’s charts into 10 cabinets alphanumerically
• Assisted the doctors in the emergency room by translating to non-English speaking patients
• Delivered 5 specimens to the laboratory for proper testing hourly
• Transported 2 patients for tests throughout the hospital in wheelchairs