*** ****** **** *******, ** *****
(630)***-**** • email@example.com
Motivated entry level professional with versatile call center/office skills interested in obtaining a position with a highly reputable organization sponsoring and representing solid products and services.
Areas of strength:
Powerful telephone skills
Able to establish immediate trust and confidence while maintaining professional
Distilling value, overcoming objections and securing sales
Consistently maintained a 100% in monitoring scores
Accustomed to handling sensitive, confidential records
Self Employed, Michoacan Mex. 2010 – 2011
Grade Level Tutor
• Taught grade school level children English in rural Mexico
• Educated students on English language and grammar
• Created lesson plans
Nicor Gas, Geneva, IL 2005 - 2010
• Work closely with customers to identify their needs and challenges and provide solutions-oriented to initiate and close utility services.
• Utilized strong ability to build trust, strategies and tactics to help customers, and generate new sales
• A top producer, obtained special recognition for top sales
Harris Bank, Aurora, IL 2005
Part Time Teller
• Provided exceptional customer service to current and potential customers
• Managed cash, checks, credit cards, etc.
• Oriented customers on services
Computer Software Certification, First Institute, 2004
Microsoft Office (Word, Excel, PowerPoint)
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