RITA RODRIGUEZ

*** ****** **** *******, ** *****

630-***-**** • embdus@r.postjobfree.com

Motivated entry level professional with versatile call center/office skills interested in obtaining a position with a highly reputable organization sponsoring and representing solid products and services.

Areas of strength:

Powerful telephone skills

Able to establish immediate trust and confidence while maintaining professional

Distilling value, overcoming objections and securing sales

Consistently maintained a 100% in monitoring scores

Accustomed to handling sensitive, confidential records

PROFESSIONAL EXPERIENCE

Self Employed, Michoacan Mex. 2010 – 2011

Grade Level Tutor

• Taught grade school level children English in rural Mexico

• Educated students on English language and grammar

• Created lesson plans

Nicor Gas, Geneva, IL 2005 - 2010

Account Representative

• Work closely with customers to identify their needs and challenges and provide solutions-oriented to initiate and close utility services.

• Utilized strong ability to build trust, strategies and tactics to help customers, and generate new sales

• A top producer, obtained special recognition for top sales

Harris Bank, Aurora, IL 2005

Part Time Teller

• Provided exceptional customer service to current and potential customers

• Managed cash, checks, credit cards, etc.

• Oriented customers on services

EDUCATION

Computer Software Certification, First Institute, 2004

Microsoft Office (Word, Excel, PowerPoint)

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