Betty Maina

*** ********** ****

Newark, De *****

302-***-****

emb2lz@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated, resourceful, and goal driven professional educator

Patient, persistent, creative, detail oriented and flexible

Ability to work well in a team environment , and solve and resolve conflict

Excellent Interpersonal , leadership, communications and listening skills to foster meaningful relationships

EDUCATION

1999 Technology Certification program Penn state University Malvern, PA

1994 Masters of Arts in Sociology University of Baltimore, MD

1992 Bachelor of Arts in Sociology University of North Carolina, Charlotte, NC

PROFESSIONAL EXPERIENCE

Customer Service Manager : Amberfield Financial Services, Newark, De ( 11/2011 to present)

Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.

Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.

Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.

Customer Care Account Manger : HSBC Card, New Castle, De (12/2000- 03/2010)

Responsible for providing excellent customer service and maintaining strong professional relationships between HSBC and its customers.

Courteously and promptly resolved customer questions and problems and Profiled clients to identify sales and referral opportunities.

Consistently met and established call quality standards.

Sales Representative: Circuit City, Wilmington, De (08/1997- 12/2000)

Marketed and sold consumer electronic products and services to achieve team and individual sales quotas. Effectively utilized Circuit City Customer Relationship Management (CRM) tools to forecast, consult and manage customers.

Responsible for developing a positive and effective relationship between Circuit City and its customers to maximize sales growth.

Named top sales and customer relations associate August 1998

Conduct new product demonstrations resulting in increased sales

Social Service Coordinator : Trinity Episcopal Church, Collingdale , PA (11/1998 - 11/2008)

Participated in orienting and settling international students and new immigrant families. Counseled Trinity's international students in immigration regulations.

Organized and participated in various workshops that assisted in setting new immigrants.

Supervisor: The Devereux Foundation, Berwyn, PA ( 03/1995 -08/1997)

Managed a therapeutic facility for individuals with developmental disabilities. Supervised, trained, motivated staff. Ensured quality service was provided. Acted as a liaison between the organization and stakeholders.

Increased the effectiveness of the program by reducing the employee rate of turn over to 0% and by exceeding the regulatory standards.

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