Customer Service Sales

Jonnie Enriquez

Work Experience ********-Current Victory University San Diego, CA

Associate Director of Online Operations

• Assists in managing the online admissions component of the university.

• Develops innovative plans to support university goals of attracting and retaining an academically talented and diverse online student population.

• Evaluates and disseminates admission and transfer information through presentations and open forums, working in conjunction with on-campus and off-campus constituents while staying within guidelines set by state and regional governing bodies.

• Develops and maintains relationships with online students and the student development office to facilitate communications and cooperative efforts that ensure optimal disbursement of information and processes for beginning online students.

• Manages collection and retention of qualified applicant data.

• Assists in successful delivery the semester start budget and provides direction to the online admissions department.

• Assists in the planning, development, and administration of activities, inventory control, and external vendors and services needed by the online department.

• Assists in the establishment and implementation of short- and long-range online admissions goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates operational effectiveness, and changes required for improvement as pertains to online learners, and online staff.

2008-2011 Ashford University Claremont, CA

Student Relations Specialist

• Manage a student population of a 1,000+ students by tracking attendance, assisting them in an online environment, and setting them up for success throughout the degree program

• Using Excel to interface with internal programs for tracking and reporting purposes for executive staff

• Conduct training of best practices as business needs evolve to support efficiencies as well as success through evolution of the company and culture

• Develop and implement standard operating procedures for interdepartmental communication

• Maintained the highest retention rate of students in the company that has yet to be matched

Enrollment Advisor Ashford University Poway, CA

• Made outbound phone calls to perspective students to meet daily, weekly and monthly goals as part of a team goal

• Managed a large database of potential students in multiple stages of the process to build a large network of students to build consistency and efficiency in forecasting

• Connected with potential students who worked for large companies to build lasting relationships for future growth and educational possibilities

• Maintained an exceptional quality of student to be successful as an advisor

• Maintained a high level of efficiency in time management to maintain a solid enrollment of students

2005-2007 Enterprise Rent-a-Car Palm Springs, CA

Branch Rental Manager

• Managed and motivated sales staff of a high volume branch to not only meet but increase sales goals

• Hired, Trained, and Developed new staff to meet and excel quickly in a fast paced environment

• Developed a sales culture that increased profitability

• Increased sales 22% over previous year

• Trained employees in “Taylor” sales method and customer service skills

• Maintained a large customer base of existing accounts providing excellent customer service

• Successfully increased existing customer base by targeting new accounts to ensure continual branch growth

2005-2005 Loma Linda University Loma Linda, CA

Assistant Director of Student Admissions (Public Health)

• Prepared student files for admissions committee

• Pre screened and qualified students for entrance into the department

• Worked with recruiting to target quality undergraduate students for the program

• Worked using MS Office Suite applications to expedite the admit process

• Organized meetings and prepared staff for upcoming terms

Education 2008- Currently seeking MBA Ashford University (24 Credits Completed)

2003--2005 CSU San Bernardino San Bernardino, CA

B.A., Sociology

• Concentration: Ethnic Studies and Dynamics.

B.S., Bio Chemistry

Skills • Proficient in MS Office Suite programs

• Excellent organizational and analytical skills

• Excellent written and verbal communication skills

• Ability to manage multiple projects and direct the work of others

• Ability to present professionalism through effective communication

• Schedule and conduct interviews

• Work well in a team environment

• Motivated and have a strong work ethic

References • Available upon Request

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