Veterinary Technician

ANGELA JORDAN

**** ******** ****

Knoxville, TN 37921-2121

865-***-**** (cell)

E-mail: **********@*****.***

Objective

Obtain a full or part time position where my skills, knowledge and experience may positively benefit the success of the company / practice.

Education

2002 - 1997 UT College of Veterinary Medicine, Knoxville, TN

Veterinary Medicine Major; Completed 158 credit hours

1994 - 1997 Middle Tennessee State University, Murfreesboro, TN

Animal Science Major / Biology Minor & Chemistry Minor; Completed 115 credit hours

Work Experience

09/2005 – 09/2008 Central Veterinary Hospital, Knoxville, TN

Veterinary Technician

Responsible for assisting in all aspects in a veterinary clinical environment. Assisted a four DVM private practice with all medical and surgical procedures. Was also in charge of following proper procedures of medical care including anesthetic protocols, post-surgical care and administering of medications. Also responsible for client education concerning the patient’s health and medical conditions.

02/2005 – 09/2005 Logic USA LLC, Knoxville, TN

Customer Service Representative

Responsible for answering and servicing clients at a fast paced, high volume incoming call center at Caremark Insurance Company. Required in-depth knowledge of pharmaceutical mail order refills, contacting company pharmacy and patients’ doctors offices. Followed strict protocols for state requirements for filling patients’ prescriptions including controlled (scheduled) pharmaceuticals. Handled all customer complaints and resolved in an efficient manner. Performed follow up calls to doctors’ offices and patients in order to insure resolution of problems and client satisfaction.

Responsible for answering and servicing clients for parts orders in a fast paced, high volume incoming call center for Whirlpool Corporation. Required to quickly and efficiently assist clients in ordering required maintenance parts for all of the company’s appliances and suggestive selling to increase company profit. Assisted in returns and replacements for back-ordered and out of stock parts.

06/2003 - 12/2004 Ophthalmic Group Worldwide, Oak Ridge, TN

Administrative Assistant/ Regional Sales Rep

Responsible for sale and repair of medical equipment for surgical and ambulatory medical facilities in my region: Phacoemulsification hand pieces, orthopedic pneumatic and battery charged surgical equipment, lasers and small surgical instruments.

Handled administrative office tasks including client relations with other sales reps, scheduling for company President, filing, typing, copy machine, faxing and shipping manager (small and freight).

05/01 – 08/01 Rocky Hill Animal Clinic, Knoxville, TN

Veterinary Technician

Assisted veterinarian in all aspects of technical procedures. Participated in all surgical procedures, administered pre-anesthetics and monitored general anesthesia. Collected patient histories on all

medical cases and counseled owners in treatment protocols. Responsible for all client education and communication when necessary.

05/99 – 08/99 West Side Kennels, Knoxville, TN

Kennel Manager

Maintained full operation of a full service boarding facility for dogs and cats; total boarding capacity of 145 animals; supervised 4 employees: hiring, training, evaluations and scheduling; responsible for all client contact such as kennel tours, reservations / appointments; including any special needs such as grooming and/or administration of medication; developed a significant number of first-time clients with repeat visits over the summer; many of whom previously boarded with competing kennels; increased business revenues

from being in the “red” to a lucrative business (profit and loss); directly involved in many property / building upgrades and improvements; worked with owners to implement cost effective measures for attracting new 100% satisfied clients and their pets.

05/98 – 08/98 UT College of Veterinary Medicine

Knoxville, TN

Research Assistant for head of Small Animal Teaching Hospital. Preformed literature research for veterinary medicine information to be used in the publication of a surgical text. Transcribed letters

for attending residents and clinicians for referring DVM’s.

1994 – 1997 Veterinary Services, P.C. Murfreesboro, TN

Veterinary Technician / Receptionist

Responsible for all positions in the veterinary practice especially veterinary technician and receptionist. Scheduled appointments checked in clients and collected fees for veterinary services. Performed necessary tests and procedures as directed by the veterinarian (sample collections, laboratory examinations of the samples. Additionally, catheter placement, administration and documentation of medications). Also was responsible for all client phone communications including follow-up checks and patient counseling for at-home care.

Additional Skills

Computer skills including Microsoft (Word, Works, Excel and Power Point). Familiar with AVIMARK Veterinary Software. Typing skills 70 plus words per minute.

Volunteer experience

Greyhound Rescue Association and the Tennessee Valley Golden Retriever Rescue Association: adopted three rescued greyhounds and fostered one rescued greyhound; fostered and adopted a rescued Golden Retriever who underwent major orthopedic surgeries due to genetic hip malformation. Animal rehabilitation: personally adopted and physically rehabbed a beagle with a spinal injury resulting in hind limb paralysis.

References

Joanne Hibbs, DVM

Hm: 865-***-**** Wk: 865-***-****

William H. Martin, Jr. , DVM

Hm: 865-***-**** Wk: 865-***-****

Ginger Luck, DVM

Hm: 828-***-****

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