Management Data
Resume:
JOYCE B. POLLARD
**************@***.***
OBJECTIVES
To secure a position in a professional educational environment where I can utilize my writing, data management and accounting abilities.
EDUCATION
The George Washington University
1996 M.A., Infant Special Education/Family Intervention
Virginia Union University
1986 B.A., English / Minor: Psychology
Continuing Education: The Writer’s Center (Bethesda, MD)
Publishing/Editing Coursework (Various Locations)
EXPERIENCE
Exxon Mobil | Data Coordinator/Admin
April 2002 – August 2011
• Assisted analysts with data management and improvement strategies through report updates and refinements.
• Prepared and distributed report data for crude and product management meetings.
• Assisted with project management, tracking financial budget reports and with purchase agreement accounts less than $1M.
• Managed contracts, invoices and subscriber lists for 300+ users (including PIRA, PLATTS, etc.).
• Provided level 2 remedy IT business support, troubleshooting group user access, data reporting issues, identifying and correcting changes for misread subscription data.
• Supported team members with domestic and international relocation transfers regarding computer inquiries and use, such as software, data file access, mobile device set up, data communications, etc.
• End user support in conjunction with IT and upper management to troubleshoot complex issues in software applications, platforms, data communication, client server development, dial up configuration and network connectivity. Responsible for incident investigations/successful resolutions.
• Conducted annual subscription rights access and audits, site design development and acceptance testing. Conduct ongoing evaluations, upload crude statistics reports.
• Assisted with online user orientation courses, coordinated conferences, managed catering and events logistics and streamline workflow processes to increase efficiency.
Exxon Mobil | Administrative Secretary
January 2001 – April 2002
• Responsible for refining supply plan preparation and distribution using TM-1 perspectives, compiling weekly “RSP” pkg. and “Priced Inventory” graphs and then published and distributed data.
• Utilized Genesys to verify commercial transaction confirmations and trade numbers of European crude and product purchases for area coordinators.
Exxon Mobil | Administrative Accounting Contractor
October 1999 –January 2001
• Assisted with fixed asset reconciliation studies during Exxon and Mobil merger transitions.
• Utilized MS Excel to identify and distinguish between physical assets such as building canopies and tanks within the various marketing districts to support management processes off fixed assets reconciliation.
• Provided training support with maintenance analysis using SAP and Rightfax to process data submitted by contractors from marketing districts throughout the country.
District of Columbia Public Schools | Elementary Education Teacher
September 1998 – October 1999
• Provided educational services for non-English speaking students (K through 1st graders).
• Assessed, remediated and facilitated the development of language skills and behaviors as needed.
• Introduced age-appropriate educational strategies with emphasis on language, reading and math.
District of Columbia Public Schools | Head Start Teacher
October 1995 – June 1998
• Provided educational services for Head Start Program population from ages 8 month to five years old; namely for non-English speaking students (K through 1st grade).
• Identified developmental delays through screening processes, wrote subsequent referrals for diagnostic and clinical evaluations as needed.
• Collaborated with other professionals and therapists in curriculum development.
SKILLS
• Professional Secondary Alternative Education, Middle School English Teacher
• Interdisciplinary Infant Development Team/ Medical Experience
• Mental Health Technician/ Medical - Psychiatric Hospital Experience
• Data Research/Writing/Editing and Analysis Experience
• Intermediate to Master’s Level Proficiency in Business Applications/Software/
Hardware/End User Support
• NT 4.0/Novell/Lotus Notes/MS Office Suite/TM-1/Extra/Genesys/SAP
• Professional Administrative Management and Support
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