Manager Customer Service

MICHAEL D. PARISH

***** ***** *** ***** 832-***-**** (Mobile)

Magnolia, Texas 77354 ***********@*****.***

PROFESSIONAL PROFILE

Business Development Manager & Service Professional offering bachelor of business administration degree and 25 years diverse experience and significant expertise in the following areas:

Proven success in consultative B2B sales and strategic marketing of products in highly competitive markets; intuitive in needs assessment and analyzing operations to organizations to ensure loyalty, account retention and growth; develop and negotiate cost-effective, custom solutions, closing high-dollar transactions

Excel in leadership and business administration, conceptualizing and creating business models, growing ideas to full implementation; demonstrate proficiency and success in management and employee development; rapidly establish rapport and build high level of trust with staff through executive management

Aggressive in identifying new business opportunities with exceptional follow through; generate leads through prospecting, cold calling, networking and referral resources; diligent in preparation of product knowledge, turning initial contacts into solid presentations and negotiating contracts

Articulate communicator, active listener, and highly effective communicator; superior interpersonal skills; initiate collaborations and form strategic alliances with key personnel to benefit opportunities for the organization; provide outstanding sales presentations combined with a sincere desire to meet client needs

Demonstrated success in delivery of world-class customer service; consistently cultivate and build relationships through polished and discerning strategies in customer relations; genuinely engage and interact with engineers, field personnel and supervisors with a keen eye toward safety; treat all persons, especially those of multicultural backgrounds, with diplomacy and respect

Lead by example in marketing initiatives sustained by degree in business; highly organized with meticulous attention to detail; promote organizational goals, following through on all assigned tasks, achieving 100% deadlines on target

Basic computer skills; adept at research: Microsoft Office products: Word; expertly navigate The Internet

PERSONAL STRENGTHS: loyal and trustworthy; dependable and reliable; enthusiastic; service-oriented; focused; genuine and affable; self-directed; decisive; energetic; principled work ethic; resourceful in conflict resolution; maintain professional demeanor in all business matters; flexible; adaptable

CAREER OVERVIEW OIL & GAS / INDUSTRIAL EXPERIENCE

SALES MANAGER

X-CHEM, INC., HOUSTON, TEXAS 2010 TO 2011

Marketed and sold oilfield chemical products to onshore clients for the maintenance, production, completion and stimulation of oil and gas wells, and pipelines for this full-service production chemical company. Products included corrosion inhibitors, emulsion breakers, microbiocides, paraffin inhibitors, solvents and dispersants, scale inhibitors and removers, and water treating products.

Pursued new business opportunities, and assessed prospective client needs. Formed relationships with key field personnel such as engineers and production supervisors, closed sales and thoroughly serviced accounts.

GROUP REGIONAL SALESMAN / ACCOUNT MANAGER

MULTI-CHEM WORLDWIDE, HOUSTON, TEXAS 2007 TO 2010

Successfully sold a full line of highly customized specialty chemicals for oilfield production, gas well treatment, and pipeline solutions to the East Central Texas Region for this publicly traded provider to the energy industry. Prioritized clients’ need for tailored solutions and made recommendations of chemicals.

Developed, sold and serviced new and existing key B2B accounts by calling on engineers, field foremen and supervisors, and production supervisors. Consistently placed emphasis on environmental health and safety, as well as safe handling of chemical products. Marketed biocides, corrosion inhibitors, demulsifiers, foaming agents, oxygen scavengers, water clarifiers, and wetting agents.

KEY ACCOMPLISHMENTS:

Garnered three separate key accounts through cold calling, which added $40,000 in revenues per month, which resulted in long-term client relationships. Continued

MICHAEL D. PARISH

Page Two

(Oil & Gas / Industrial Experience, Continued)

MANAGER RAW MATERIAL PROCUREMENT

LION RESOURCES, INC., HOUSTON, TEXAS 1993 TO 1994

Managed the company’s retail operations at the oilfield production blend facility. Sourced raw materials such as corrosion inhibitors and emulsifiers, and negotiated prices with manufacturers of specialty chemicals for oilfield solutions. Interacted daily with independent blender producer and oversaw quality control, and logistics of shipping products safely to distribution locations.

DIVISION MANAGER

FLUID SERVICES, HOUSTON, TEXAS 1991 TO 1993

Recruited by principals to manage the new chemical division for this company, which is known for producing brine water for drilling solutions. Coordinated, monitored, and managed the daily activities of six field salesmen, and accompanied them on sales calls. Initiated on-site testing of samples and interacted with chemist in developing and selecting the best products to offer clients.

INDUSTRIAL SALES ACCOUNT EXECUTIVE

MORTON SALT , TOMBALL, TEXAS 1989 TO 1991

Prospected and called on new and existing B2B accounts for the South Texas region. Sold rock, solar and evaporated salts for industrial and oilfield use. Serviced 80+ accounts on a regular basis.

KEY ACCOMPLISHMENTS:

Successfully grew and expanded business in the South Texas region from $1.2M in sales in 1989 to $2M in 1991, resulting in achieving one of the top ten sales performers in the company nationwide.

SALES ENGINEER

TRETOLITE - DIVISION OF PETROLITE CORPORATION, HOUSTON, TEXAS, ADA, OKLAHOMA 1983 TO 1989

NL TREATING CHEMICALS, ADA, OKLAHOMA 1981 TO 1983

Transferred from Tretolite in Ada Oklahoma to continue selling for the company’s new Houston division (now, Baker Petrolite) in the same capacity. Marketed and sold specialty chemicals for oilfield production with a strong emphasis on servicing all accounts. Developed new and existing business and made recommendations to producers regarding onsite testing and evaluations.

KEY ACCOMPLISHMENTS:

Established new warehouse for company and increased revenues from 30-40 drums to over 200 drums per month; the standard measurement of sales. Largest client serviced was Oklahoma Natural Gas.

ADDITIONAL MANAGERIAL EXPERIENCE

STORE MANAGER (2007)

ASSISTANT STORE MANAGER (2003-2007)

CVS PHARMACY, TOMBALL, TEXAS 2003 TO 2007

Promoted to Store Manager in Brenham, Texas. Directly responsible for total operations and high quality service of the front store, as well as cash management of $30k in revenues per week and $3M per year. Procured supplies, oversaw inventory, and performed risk analysis. Created and maintained weekly budget, keeping meticulous records, and processing weekly and monthly reporting on a timely basis.

Hired, trained, supervised, and managed eight to ten employees, mentoring them into productive team members. Professionally resolved disputes with customers and staff.

OWNER / GENERAL MANAGER

GB WESTERN OUTFITTERS, TOMBALL, TEXAS 1994 TO 2003

Created the concept and business model for this successful, retail western clothing and accessory store with revenues of $300k per year. Managed all retail operations from purchasing and inventory control to cash management, customer service and staffing.

EDUCATION & MILITARY SERVICE

BACHELOR OF BUSINESS ADMINSTRATION DEGREE – MARKETING

EAST CENTRAL UNIVERSITY ADA, OKLAHOMA

OKLAHOMA NATIONAL GUARD 1971 TO 1977

Final Rank: E-5 Sergeant

References Available Upon Request

MICHAEL D. PARISH

11710 Water Oak Drive 832-***-**** (Mobile)

Magnolia, Texas ***********@*****.***

ATTENTION: HUMAN RESOURCES

Thank you for taking the time to review my résumé outlining my qualifications in consideration for a career opportunity within your organization. As reflected, I possess 25 years of diverse experience in business development and sales and marketing to B2B organizations. In addition, I am a highly motivated individual with outstanding communication, listening and presentation skills, who has the dedication and determination to succeed within industry.

My areas of particular strength include:

•

Proven success in consultative B2B sales and strategic marketing

•

Excel in leadership and business administration

•

Aggressive in identifying new business opportunities with exceptional follow through

•

Articulate communicator and highly effective communicator

Demonstrated success in delivery of world-class customer service

Lead by example in marketing initiatives sustained by degree in business

Basic computer skills; adept at research

Currently I am seeking a position where my talents will contribute to the growth of a dynamic organization. I believe that my professional skills, personal integrity and strong moral ethics will be a valuable addition to your team.

I would appreciate the opportunity to meet with you to further discuss your needs. To arrange for an interview, please feel free to contact me by email or telephone.

Thank you so much and I look forward to speaking with you at your earliest convenience.

Sincerely,

Michael D. Parish

Enclosure: Résumé

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