RAJNI RANJAN

I implement Information Technology to achieve positive results. C/o, Jeet Ram Saini

S/o, Sh. Kedar Prasad

C-49, Naharpur, Sec-7

Rohini, Delhi- 110085

Mobile: 098********

E-mail: ecpo70@r.postjobfree.com

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Seeking assignments in IT industry especially in windows administration, network administration and in desktop management with a high growth oriented organisation

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Professional Synopsis

A Microsoft Certified System Engineer & Administrator with around 5.6 years of experience in the areas of Desktop Management, Windows 2000/2003 server Management and Network Management. Presently working as System Administrator/Helpdesk Management Engineer with Wipro InfoTech Partner (Progressive Infovision Pvt Ltd) at SABMiller India site. An effective communicator with good inter-personal, presentation & negotiation skills with abilities in achieving quality service norms.

Roles & Responsibilities/Areas of Expertise

Server & mail Management

Installation, configuration & administration of servers (W2k3/W2k).

First level hardware troubleshooting.

Installing, Administering & Monitoring Win2k/2k3 file servers.

Installing, Administering & Monitoring DHCP and DNS servers.

Monitoring of event logs, utilization of CPU/Memory, free space in server hard disk.

Installation, configuration and maintenance of Outlook 2k3 client, solving mailbox related problems as well as creation of e mail ID’s.

User account creation, User account deletion and modifying Users assigning permissions.

Remote management through Remote desktop connection.

Security Patch & Anti-virus Management

To check and update the latest anti-virus definition file on server and all the desktops.

To update all the security patches in all the running desktops.

Installation, configuration & maintenance of Symantec and McAfee 4.5 Anti-virus server & client 10.1 corporate edition.

Desktop Management

To attend and resolve all the desktop calls as per SLA.

Incase of any hardware failure need to log the call with vendor and follow-up till closer. If require then need to escalate the same to as per the escalation matrix.

Managing, installation and configuration part of all standard software as per the company policy

Application Management

Managing and administering the win2k/2k3 application server.

First level troubleshooting of application related issues at client side.

Giving technical support to users for ERP software Syspro.

Network Management

Monitoring and troubleshooting of LAN.

Monitoring and troubleshooting the WAN issues.

Backup Management

Maintaining VERITAS backup accuracy & restoration drills as per the company policy.

Ensure backup storage and handling of media to prevent data loss.

Perform restoration drill to check the accuracy of the backup and maintain backup logs.

Vendor Management

Maintain database of third party vendor providing IT related services.

Monitoring and enforcing AMC/WRT support terms.

Call logging with vendor and maintaining escalation matrix.

Notifying defaulting vendors.

Asset Management

Maintaining hardware asset inventory database as per the organisation requirement like configuration details, serial number, asset code, WRT/AMC details etc.

Maintain all IMAC (Install, Move, Add, and Change) records.

Quarterly physical verification of asset inventory.

Helpdesk services

Assigning and maintaining severity level.

Tracking the calls to till closure.

Maintaining the escalation of calls.

Feedback to callers.

Reports

Prepare DCFC (Daily control Function Checklist) on daily basis.

Prepare reports of monthly asset count and detail asset inventory (MIS Report).

Monthly IMAC calls detail.

Daily backup checklist and report of restoration drills.

Career Highlights

Progressive Infovision Pvt.Ltd. (Wipro Partner) 5th May 2007 – till now

A largest Human Resource Outsourcing Company and authorise business partner for Wipro InfoTech.

System Administrator/Helpdesk Management Engineer

Site-SABMiller India (SKOL Breweries Ltd). Sonipat

Installation, configuration and maintenance of Windows 2000/2003 servers, Desktops and Laptops.

User account creation, User account deletion and modifying Users, assigning permissions.

To check and update the latest anti-virus definition file on servers and all the desktops.

To update all the security patches in all the running desktops.

Installation, configuration and maintenance of MS exchange tasks, solving mailbox related problems.

To take user/Mails data backup as per backup policy of organisation.

WAN monitoring and in case of any failure co-ordinate with concern persons and getting resolved.

Installation, configuration and maintenance of Network Printers.

Providing technical support to customers in ERP package SYSPRO.

MTNL (Mahanagar Nigam Telephone Ltd.) 2nd Jan 2006 - 30th April 2007

Work as a desktop engineer

Troubleshooting and repair of computer hardware and peripheral devices.

Implementing User Home folders, Profiles, Quotas.

Implementing and scheduling backups using ntbackup.

Installation & configuration of Network Printers.

Configuring and Troubleshooting Microsoft Outlook, Outlook Express and Windows mail.

Installation and configuration of Modem and setting up Internet connections.

Ensuring the regular Antivirus updates & Patches.

Performed routine system management tasks, operating system upgrades and tests.

Performed Laptop application installation and configuration; Installation, configuration and troubleshooting printers.

Supported end users in problems with using desktop applications.

Education

Bachelor of Science in Physics, Magadh University, Bodh Gaya (Bihar). August 2006.

Completed JCHNP (Jetking Certified Hardware and Networking Professional) course from JETKING (Computer Hardware & Networking Institute) Rohini, New Delhi-85. Feb 2007.

Completed MCP (Microsoft Certified Professional), Windows server 2003 and Windows Exchange server 2003.

WCCC Certification from Wipro.

Key Achievement

Successfully managed major incidents (business data loss, network failure).

In last three IT Audit got 99% - 100%.

Last year develop newly IT infrastructure setup at my site which covers about 2 K.M areas. This is best of my experience.

Excellent ability to establish and maintain effective working relationships with citizens, Supervisors, co-workers, vendors and contractors.

Developing a climate of enthusiasm, teamwork and cooperation.

Personal Details

NAME : Rajni Ranjan

DATE OF BIRTH : Dec 22, 1984

SEX : Male

MOBILE No. : 098********

E-Mail ID : ecpo70@r.postjobfree.com

: rajniranjan11@gmail

NATIONALITY : Indian

MARRITAL STATUS : Unmarried

INTEREST : Technology, Management and Communication

LANGUAGE : Hindi, English

ACHIEVEMENTS : Won a Madel on Science & Playing cricket.

DATE :

PLACE : ( RAJNI RANJAN )

Reference: 1. Gopal Rao (Wipro Infotech)

2. Satish Baghel (wipro Infotech)

3. Parjinder Goyal (Sabmiller India Ltd.)

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