Sales Manager Customer Service Project Management
|Joseph J. Long
**** ******** ** • Jacksonville, FL 32226
Summary of Qualifications: Proven multi-unit District Manager specializing in developing and leading high performing teams. Experienced Corporate Trainer successfully developing and promoting all levels of professionals. Project Manager with proven success leading cross functional teams across multiple states.
Sales Award Winner/Southern Division-The Pantry Inc.-2011
Award of Excellence-Retail Sales Council-The Pantry/Altria 2011
General Manager Sales Award #1 in Company-WilcoHess-2009
Increased Sales 63+%-WilcoHess; Increased Sales 20+% -The Pantry Inc.; Increased Sales 55+%- Favorite Markets
Managed store & category resets for 350+ retail locations in 7 states
Successfully opened multiple new store locations including hiring/training
Vendor contract negotiations for new/existing stores to maximize profits
Developed materials, manuals, and techniques to implement and improve training methods
Member of Process Improvement Committee for ISO 9001 implementation
General Manager of the Year Award Winner-WilcoHess LLC 2006
Travel Center Manager of the Year Award Winner-WilcoHess LLC 2006
Flight School Training Program Award Winner-Pilot Travel Centers 1998
Successfully managed multiple-(13) 24 hour retail locations
Travel southeast correcting cash and inventory shrink while strengthening employee and management staffing issues and building sales
Multi-Unit Management (13 locations)
150+ Direct Reports
Complete P & L accountability
$70+ Million annual Sales Accountability
Sales, Asset, Inventory Management
Training of all levels of employees, managers, and executives
Store planning/development, category management/vendor contracts
New store start-up/new system roll outs
Merchandising, resets, and analysis
DISTRICT MANAGER/MULTI-UNIT 6 Years
SOUTHEAST TRAINING MANAGER/TRAINING 6 Years
GENERAL MANAGER/MANAGEMENT 20+ Years
The Pantry Inc. – 03/2010-01/2012
WilcoHess LLC – 10/2004-03/2010
Landover LLC. – 08/2003-10/2004
Pilot Travel Centers – 04/1998-08/2003
Favorite Markets - 02/1995-04/1998
Shaw Industries – 02/1990-02/1995
MASTER of SCIENCE-MANAGEMENT ALMEDA UNIVERSITY January 2006
The Pantry, Inc. Jacksonville, FL/Charleston, SC
District Manager 2010 to 2012
A leading c-store operator in the U. S. with more than 1,650 locations in 13 states. Retail sales of gas/diesel, grocery, apparel, sunglasses & accessories, electronics, health & beauty, automotive, and food offerings.
Job duties: Project Manager for Store Resets/remerchandising in 7 States (350+ locations); All P&L Accountability for 13 (24-hour per day) locations; 150+ Direct Reports; Recruit, develop, counsel & evaluate subordinates, and all HR functional responsibility; Perform & direct procedural, financial, and inventory audits; Cash, credit cards, and check cashing services; Develop & maintain budgets for all operating units; Customer Service & Sales; Asset control & loss prevention; Manage Facilities Maintenance.
WilcoHess LLC. Kingsland, GA
General Manager/Southeast Training Manager 2004 to 2010
WilcoHess is a leading operator of travel plazas and convenience stores in the Southeastern United States (U.S.) with 400 locations. Hess is a leading global energy company operating over 1250 locations in the U.S.
Job duties: All P & L accountability for a 24-hour per day travel plaza; retail sales and services, including quick serve food concepts, accounting for more than $70 million in annual sales; Increased sales 63% year-over-year; Schedule, recruit, hire, develop, counsel, and all HR functions; Develop & maintain budgets; Extensive customer service & sales; Contract negotiations with vendors, supply chain, purchasing & inventory management; Asset control; Facility maintenance; Mentor & train new Corporate personnel, District Managers, General Managers, and Assistant Managers for the Southeast United States; Develop training materials, manuals, and techniques.
Landover LLC. Kingsland, GA
District Manager 2003 to 2004
Landover was a startup retail travel plaza business venture with two locations & additional proposed locations.
Job duties: All P & L accountability for multiple locations; Built business from ground up; Plan-o-gram development, category management, new vendor contracts, and merchandise procurement; Recruit, hire, and train new employees; New POS and systems integrations; Financial planning and budget development.
Pilot Travel Centers LLC/Williams Energy Jacksonville, FL
General Manager 1998 to 2003
Pilot Travel Centers LLC is the nation’s largest operator of travel centers with over 300 locations in 40 states with retail, service, and food concepts with annual sales over $17 billion.
Job duties: Open new locations in multiple states and perform trouble shooting for existing locations; All P & L accountability for 24-hour travel plazas, restaurants, and quick serve concepts; Retail sales, services, & restaurant concepts accounting for more than $50 million annual sales; Scheduling, recruiting, hiring, developing, training, and all HR functions; Develop & maintain budgets; Cash, credit card, and check cashing; Extensive customer service and sales; Contract negotiations with vendors, Supply chain, purchasing, and inventory management; Asset control & loss prevention; Facility maintenance.
Favorite Markets Chattanooga, TN/Dalton, GA
District Manager 1995 to 1998
Favorite Markets operates 140+ convenience stores in Georgia, Tennessee, and Alabama.
Job duties: All P & L accountability for 10-12 retail locations including deli and QSR operations; Managed 100+ employees and managers; Increased sales in district over 55%; Recruit, hire, develop, council and all HR functions; New POS system rollout and changeover; Cash, credit, and check cashing; Sales and customer service; Budget development; Vendor management; Inventory control and loss prevention.
Shaw Industries Inc. Valley Head, AL
Supervisor 1990 to 1995
Shaw Industries is the world’s largest carpet and flooring manufacturer.
Job duties: Managed 10+ employees in the finishing department within yarn manufacturing plant; Maintained quality control and exceeded production requirements; Implemented ISO 9001 standards for product improvement, quality control, and cost saving procedures; Member of Process Improvement Committee; Train The Trainer leader and train new employees and managers.
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