Customer Service Professional

Martin J. Brown

**** *** ******* ***. #****

Houston, TX 77054

Home Phone 832-***-****

Email *********@*****.***

OBJECTIVE

To obtain a responsible and challenging position in the customer service field where my educational and work experience would have valuable application.

QUALIFICATIONS

Knowledge of various software applications including Windows XP, MS Word, MS Access, PowerPoint, and MS Excel. Strong written and verbal communication skills. Excellent planning, organizational, and problem solving skills. Experience with special project development and implementation

WORK HISTORY

Aug 2005 – Present Customer Support Representative, CIBT, Inc., Houston TX

Evaluated, researched and provided direction for customers visa and passport needs. Monitored visa and passport status, updated customers and interfaced with Consulate and Passport office personnel. Interfaced with clients in person, via email and phone. Entered, updated and tracked progress of visas and passports. Reviewed passports and visas upon completion to assure quality of service.

Jul 2000-Aug 2005 Technical Support Representative, Time Warner Cable, Houston TX

Responsibilities included answering inbound calls which required trouble shooting and resolution of technical issues experienced by cable subscribers. Duties included scheduling trouble calls, walking subscribers through proper procedures on connecting cables to receive the best quality of service, and assurance of customer satisfaction.

Apr 1998-Jul 2000 Technical Support Representative, Verizon Wireless, Houston TX

Handled, diagnosed and resolved all customer issues in a timely manner. Dealt with a wide range of issues including technical support, billing, pricing, setting up new service, canceling existing service and making changes to accounts.

EDUCATION

Aug 1993-May 1996 Business Management, Texas Southern University

Additional Information

I am accustomed to accepting responsibility, and am capable of working with people at all levels. Can plan, organize, develop, implement, complex programs and special projects. Strong written and verbal communication skills. Have a good sense of humor and a personal dedication to producing timely, cost effective results.

REFERENCES

Available upon request.

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