Laterrick Rush

*** ***** **

Atlanta Ga *****

e8pkqa@r.postjobfree.com

502-***-****

QUALIFICATIONS PROFILE

Self motivated, enthusiastic, and results-oriented professional equipped with broad-based experience in fast paced quota driven environment. Demonstrated competency in formulating effective marketing strategies to value added services and expand customer base while cost consistently achieving corporate revenue objectives. Accustom to working and establishing win-win relationships with customers of diverse cultures and backgrounds by providing innovative solutions and ensuring utmost customer satisfaction. Proven ability to multitask in fiercely competitive, team-oriented, and fast-paced environment.

AREAS OF EXPERTISE

Organized with Strong Analytical Abilities Outstanding Customer Service and Relations

Leadership, Training, and Team Building Presentation, Negotiation, and Closing Expertise

Problem Resolution and Decision Making Articulate Oral and Written Communication

EMPLOYMENT HISTORY

QUALITY ASSURANCE REPRESENTATIVE, AT&T Huntsville, AL 2009–2011

Broad working knowledge of AT&T practices and operations. Demonstrated continued and consistent proficiency in all of the skill sets utilized within the Host Call Center. Offered appropriate Value Added solutions with the objective of customer retention. Served as liaison for all technical incompatibility issues between customer and AT&T Uverse.

Notable Accomplishments:

• Awarded as the only employee who surpassed all corporate revenue goals

• Recognized for outstanding customer service

EDUCATION

B.A. POLITICAL SCIENCE (MAJOR), INTERNATIONAL RELATIONS (MINOR) Alabama A&M, Normal, AL

2012

PROFESSIONAL ACCOMPLISMENTS

• Muhammad Ali Center Council of Students (2005-2007)

• Co-Chair of Muhammad Ali Center Council of Students (2006-2007)

• Teleconference on anti-bullying with students from Ireland and London (2007)

• Hosted opening gala of Muhammad Ali Center and the one year anniversary

Youth Forum Leader (2006-2007)

AWARDS & RECOGNITIONS

• Dean’s List recipient Alabama A&M University (2007-2011)

• Inspiration award on behalf of Muhammad Ali in New York City

• Student Leadership award from Derek Jeter's Leadership Camp: (Jeters Leaders)

VOLUNTEER ACTIVITIES

• Reading Across Campus Community

• AAMU Democrats voting campaign

• Seventeenth National African American Read-In at Wheatley Elementary: read to children

• Louisville Black Think Tank: helped feed underprivileged, Kids Cafe': served free food to children of poverty

TECHNICAL EXPERTISE

Microsoft Office Suite: Word, Excel, PowerPoint, Outlook

Contact this candidate