MARLY ZAYMAN

*** *********** ****

Whitinsville, MA 01588

508-***-**** (H)

e86fsg@r.postjobfree.com

SUMMARY

A senior executive assistant with extensive experience in the sales, marketing, legal, executive and customer service fields. Possess superior interpersonal & communication skills. Detailed, results oriented, a creative team player who also works efficiently on an independent level.

• Specialize in streamlining weekly pulse and sales reports by developing one page meaningful spreadsheets.

• Expertise in training managers & peers in Microsoft applications.

• Created “Secretaries Taking Charge of Change” concept at Norton Company and have implemented continuous improvement techniques throughout career.

COMPUTER SKILLS

Superior level in MS Office (Word/Excel/PowerPoint/Access/Outlook). Ran queries in mainframe applications.

EDUCATION

Salter College, West Boylston, MA Graduate, Executive Secretarial Course – on Dean’s List both years.

Northbridge High School, Northbridge, MA Graduated with highest honors (Business Program).

PROFESSIONAL EXPERIENCE

FIDELITY INVESTMENTS Marlborough, MA Apr '06 -

Senior Executive Secretary to Managing Director & 4 other SVPs/VPs Mar ‘09

• Streamlined General Motors Client Service Review process that saved time & increased accuracy.

• Managed logistics for our quarterly full day GM team meetings & took action minutes at meetings.

• Managed the logistics for three General Motors audits - 3-4 months in duration.

• Gathered data from various sources, updated & produced weekly UAW/GM reports and developed

creative service delivery organization chart for GM/Delphi.

• Acted as liaison between HRS and the internal Travel Group and Orbitz Account Executive. Set up

in-house training sessions and negotiated better rates for hotels in Detroit and Toronto.

• Monitored GM Hot Line and SVP's voice-mail for messages. Created tracking system in Journal.

FIDELITY INVESTMENTS Marlborough, MA

Executive Secretary to two VPs/Unit Heads, Client Service Delivery Jun '04 -

Provided administrative assistance to the two VPs plus 40 Client Service Managers Apr '06

• Created and redesigned PowerPoint presentations for Client Service Managers.

• Set up a series of Public Folders in Outlook to share pertinent information with team.

• Designed one page spreadsheets that compared information for clients in a meaningful format.

• Compiled useful tips, who to contact for what & technological tips and distributed to team.

• Helped customer service reps on the phones during annual enrollment.

FLEETBOSTON FINANCIAL (now Bank of America) District Office in Worcester, MA Mar ’03 -

Senior Administrative Assistant to VP/District Manager for the Worcester & MetroWest Districts. May ‘04

• Took action minutes at District Manager meetings via laptop, and forwarded to participants.

• Designed & developed new one page (all inclusive) sales analysis stack ranking spreadsheet, investment tracking and numerous one page spreadsheets for other initiatives.

• Taught Outlook applications and simplistic Word/Excel/PowerPoint utilizing the computer

center @ 365 Main Street, Worcester to all of the 41 managers and their assistant managers etc.

• Designed Continuous Improvement Suggestion System for both districts empowering employees.

• Set up Public Folders in Outlook with various spreadsheets, cheat sheets etc. for easy reference.

Page -2 Résumé of Marly Zayman

ATLAS METAL PRODUCTS COMPANY, INC. Hudson, MA Sep ’00 -

Office Manager/Executive Assistant to President/VP of Atlas Metal Products. Sep ‘02

• Designed/developed a user-friendly, simplistic inventory control system on a local area network.

• Developed meaningful weekly sales report incorporating info formerly tracked in 3 spreadsheets.

• Revamped Atlas’ Policies & Procedures and submitted to the Sr. VP of Employees Services,

Wellsville, NY who critiqued and approved for distribution.

• Developed a meaningful PowerPoint Sales Presentation for the Atlas Sales Force. Designed a

website (4 pages) for Atlas. Designed an eye catching new letterhead & business cards.

CIVIGENICS & SPECTRUM HEALTH SYSTEMS Marlborough, MA Jun ’98 -

Executive Assistant to the SVP of Jail Operations and VP Recidivism Reduction Aug ’00

Provided administrative support to both Vice Presidents, a Director for Recidivism Reduction

and the Manager/4 Supervisors for the Massachusetts Program.

• Was in the process of developing/implementing a legal database to track all legal matters.

• Taught basic Word/Excel/PowerPoint to the Manager/several Counselors at Cranston Prison.

• Revamped the purchasing procedure for letterheads and business cards for both CiviGenics and Spectrum Health Systems. Saved the company a considerable amount of time and money.

• Developed an electronic rolodex system and distributed to the 1800+ employees nationwide.

• Created colorful & meaningful wall posters in PowerPoint, had them enlarged & mounted to

be highlighted in the prisons. When first introduced at Grafton Correctional Center in Grafton,

Ohio, a local Ohio newspaper featured our unique new approach on their front page. Also

designed a handy business-card sized Prisoners’ Creed for the prisoners’ wallets.

SAINT-GOBAIN - NORTON COMPANY Worcester, MA 1995-1998

Plant Assistant to VP & General Manager, Rough Grinding Business

Provided administrative support to General Manager, HR Manager, and 7 Supervisors

• Produced weekly Pulse Report in Excel for General Manager’s weekly staff meetings by

collecting data from various sources including sales/order figures, salary information, headcount

data, accident recordables, rejections/complaints, mix/waste information etc. Also produced a

weekly bonus flyer.

• Developed/distributed an informational manual for Plant entitled “Bits & Pieces of Pertinent

Information” for management/supervisors for daily use, as well as for temps filling in.

• Designed/produced 120+ page PowerPoint presentation highlighting rough grinding for the

“Breakfast of Champions” program.

NORTON CO., Executive Secretary to Senior Litigation Counsel & Corporate Security Manager 1989-1995

• Maintained LawTrac database and coordinated investigative work for Security Manager.

• Managed the United Way effort for the Abrasives Marketing Group for three years.

• Served on the Bonded Abrasives CTA “Committed to Action” Core Team as advertising/

publicity coordinator.

• Designed/produced a one-page two-sided French Cheat Sheet enabling people to communicate

a generic message in French. Distributed Cheat Sheet to all assistants at the company. Proved

to be an invaluable tool when Saint-Gobain of Paris took over Norton Company.

• Organized the first Worcester “Secretaries Taking Charge of Change” group. The group was

nominated for President John M. Nelson’s Pioneer’s Award.

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