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Customer Service High School

Location:
Miami, FL, 33193
Salary:
$13-$15 hr
Posted:
January 25, 2011

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Resume:

DANIEL FELIPE

***** ** **** **** *** *** • Miami, Florida 33193

e7qu9w@r.postjobfree.com • 786-***-****

SUMMARY OF QUALIFICATIONS

Skillful and dedicated with experience in the coordination, planning, and support of daily operational and administrative Assistant functions.

Excellent written and verbal communication skills

Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.

Proficient in Microsoft Office System, QuickBooks, Microsoft Windows operating system; type 46 wpm with complete accuracy.

PROFESSIONAL EXPERIENCE

A. MIAMI SUNSET ADULT EDUCATION CENTER (MDCPS) – Miami, FL January 2006 to Present

Data Input Specialist II

Advanced data entry work transcribing data into a form suitable for computer processing. The work normally involves operating computer terminal to enter, maintain, or retrieve a wide range of alpha, numeric, and alphanumeric data. The work is performed with the employee exercising independent judgment as to the appropriateness or accuracy of source data or documents. Examine and evaluate document contents to insure accuracy and to correct inconsistencies. Maintain confidentiality, verify information, and build a physical filing system, backing up data and updating data entry software.

Gradebook/ Attendance Manager

Maintain the school’s Gradebook/ Attendance system. Generate reports for student retention plan and administrators. Check student’s attendances and grades.

Web Designer/ Webmaster

Maintain the school’s website up to date, with news, activities, etc. Develop new website layouts.

New Century Coordinator

Maintain and support New Century program, to help ESL, GED and High School Students, with Mathematics and English.

Secretarial Duties

Perform secretarial duties, assisting the Principal and administrators.

Community School Specialist

Support the Community School program, by registering students into classes, explaining the coursework on each course offered at the school.

Microsoft Office Instructor

Instructor of the Community School Program: Word, Excel, PowerPoint, Outlook, etc.

Adobe Suite Instructor

Instructor of the Community School Program: Photoshop, Illustrator, Dreamweaver, etc.

B. THE ENGLISH CENTER (MDCPS) – MIAMI, FL September2010 to Present

Pearson VUE Test Administrator

Provide a secure exam delivery and superior customer service in a comfortable friendly environment. Understands and complies with all testing procedures. Check in examinees, verifies identification, and explains the exam process. Monitor examinees while testing. Maintain a secure testing environment. Communicate with internal departments to investigate and fix technical issues. Strictly adheres to company policies using careful judgment.

C. MIAMI SUNSET SENIOR HIGH SCHOOL (MDCPS) – Miami, FL June 2005 to December 2005

Office Clerk

Perform several clerk duties, such as: filing, switchboard, customer service, etc.

Web Designer/ Webmaster

Maintain the school’s website up to date, with news, activities, etc. Develop new website layouts.

EDUCATION

A. MIAMI SUNSET SENIOR HIGH SCHOOL – Miami, FL June 2005

High School Diploma.

B. MIAMI DADE COLLEGE – Miami, FL June 2005 to January 2007

Associate in Science Information Technology (some credits).

C. ANA G. MENDEZ UNIVERSITY SYSTEM (TURABO UNIVERSITY) – Miramar, FL October 2009 to Present

Bachelor of Business Administration (BBA): Concentration in Computerized Information Technology (Networking).

Minor in Management.

SKILLS

Bilingual (English/ Spanish)

Good Leadership, Management and Communication Skills.

Secretarial Duties

Qualified as Secretary by (MDCPS Miami Dade County Public Schools)

Time Management

Teamwork

Leadership

More than five years of customer service experience.

Human Resource

Microsoft Office Suite

Adobe Suite

Quickbooks

REFERENCE

Available upon request.



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