Dori L. Rock

Lawrenceville, GA *****

Home: 770-***-**** ~ Cell: 770-***-****

Email: e75kmb@r.postjobfree.com

General Office-Clerical -Office Administrative – Mortgage Professional

Seventeen years of Mortgage Banking * Recognized for Superior Customer Service Strong FHA and VA knowledge/Fraud Investigation

Assistant Office Manager – Administrative Assistant – Customer Service

PROFESSIONAL EXPERIENCE

OFFICE EXPERIENCE

Administrative/Clerical - 5 yrs Data Entry – 15 yrs

Customer Service – 15 yrs Credit Counselor – 5 yrs

Receptionist – 5 yrs Collections – Bankruptcy-Loss Mitigation -3 yrs

Accounts Payable/Receivable – 3 yrs Payment Posting/Auditing/Reconciliation – 3 yrs

MORTGAGE EXPERIENCE

Closer – 2 yrs Government Insuring - 3 yrs

Post Closing – 3 yrs Home Loan Counselor – 2 yrs

Underwriter - 1 yr Fraud Investigator – 2 yrs

Loan Processor – FHA/VA/CONV – USDA – Bond Loans – Mfg Housing - 17 years

Computer Software Programs Used: Microsoft Word /Excel /Outlook Empower/Encompass/Calyx – most mortgage software

Fax Machine/Copier/Scanner

Employment History

Apple One – Contract Position – Data Entry Specialist – Searcher II

LPS- Docx – Norcross GA 12/09 -02/10

 Corrected mortgages –deeds and assignments for recording – ordered checks for recording

 Mailroom – opened and distributed mail

 Researched closed loans for deeds/mortgages/assignments and logged all information needed onto

excel spread sheets. Key strokes 100+ per minute

 Reviewed returned documents for errors and corrected accordingly

RemX – Contract Position – Government Loan Processor

Bank of America – Atlanta GA 7/09 -11/09

 Processed Conventional and FHA/VA loans – Closed 25-30 Loans per month

 Maintained a pipeline of 50+ loans

Accounting Principals – Contract – Mortgage Loan Consultant/Processor/Jr. Underwriter

SunTrust Mortgage – Atlanta GA 3/09 – 7/09

 Processed and closed 30+ FHA/VA loans a month with a pipeline of 60+ loans

 Ability to pre-underwrite, process and close all loans working towards processor certification

Investigative Analyst – Mortgage Fraud Investigator

SSI Investigations, Lawrenceville GA 9/08 – 2/09

 Initiated an internal audit of all closed mortgage loans for accuracy and fraud. Sent out Private investigator to conduct a borrower interview and to verify inaccuracies in file.

 When the borrower could not physically be contacted I conducted borrower, employer and banking interviews via the telephone and revivified all information given at the time of closing.

 Successfully met and exceeded the daily goal of 5 completed investigation assignments sent out.

Senior FHA/VA Government Loan Processor 10/07 – 6/08

Amerisave Mortgage, Atlanta GA

 Instrumental in training new processors and helping department to become FHA certified

 Processed and closed approximately 25+ loans per month. Held a pipeline of 50+

Senior FHA Loan Processor/Assistant Office Manager 6/06 – 9/07

Allied Home Mortgage Capital Corporation, Lawrenceville GA

 Processed and closed FHA/VA loans 25+ per month and carried a pipeline of 50+ loans

 Provided credit counseling to borrowers and worked with the credit restoration department.

 Acquired new business from various sources such as realtors, leasing agents and self generated leads.

 Assisted branch manager with employee relations and maintained all pipeline reports, set up client appointments, assisted marketing department with mail outs. Compiled weekly payroll, set up conference rooms, made travel arrangements, interviewed and supervised new employees

 Strong ability to work with all sectors of the public resolving any issues, complaints, questions and provided superior customer service

New Construction Underwriter – Contract Position

Indy Mac Bank, Norcross GA 8/05 – 6/06

Responsible for underwriting all new construction loans within three days of receipt.

 Based on credit worthiness and guidelines approved or denied applicants

 Maintained close relationship with brokers and vendors

 Underwrote on average 25+ loans per week

 Provided credit counseling for borrowers and gave options for qualification

Senior FHA/VA Loan Processor- Office Manager – New Home Loan Counselor

Beazer Mortgage – Norcross GA 2/03 – 7/05

New Home Loan Counselor

 Processed and closed on average 40+ conventional, FHA, VA and sub-prime loans and maintained a pipeline of 60+ loans

 Interviewed – hired – trained and supervised a team of 4 loan processors and 5 Loan Officers – oversaw their progress and maintained weekly pipelines – payroll and employee relations

 On call weekend Loan Officer to assist Sales Agents in pre-qualifying prospective buyers

 Set up new operations center and assisted regional manager in implementing new office procedures. Assisted with all administrative duties and provided receptionist back up relief.

 Assisted closing department and preformed administrative/receptionist duties when needed

 Maintained relations with outside vendors such as cleaning crew and courier service – Ordered all office supplies – In charge of employee relations and organized company monthly events

Education:

 Earned certificate in Private Investigations from Gwinnett Technical College

 Associates Degree in Criminal Justice – Schenectady County Community College

Accomplishment – Achievements – Awards

 Set up new office/operations center and assisted with all administrative duties – Ordered all supplies needed. Maintained all outside vendor accounts such as couriers/cleaning staff. Preformed basic accounting skills. Interviewed new employees, provided training and tracked and supervised their progress

 Strong knowledge of Microsoft Office

 Tremendous organizational and time management skills

 Self started with high motivation and desire to succeed

 Deadline driven and willing to work overtime if necessary

 Able to work well under stress and in a fast – paced work environment

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