Customer Service Medical Assistant

April D. Davis

**** ******** ***.

Memphis, TN **127

[901]463-3607/873-1430

PROFILE

Dedicated, service-focused professional seeking to transition into healtcare as a medical assistant. Highly motivated to launch career; future goals include testing leading to MA certification and, ultimately, an LPN lincense. Reliable worker with the ability to quickly learn new concepts and skills, reputation as a team player and passion for helping others. Ability to work efficiently in front and back office capacities.

SKILLS

Appointment scheduling Patient Flow management

Prior Authorizations Triage

Insurance Vertification Exam preparation

Faxing,scanning/copying Venipuncture

Bookkeeping/Billing Urinalysis

ICD-9 Coding A1C testing

Specailst referrals Administer injections

Patient reception Laboratory techniques

Data entry EKG testing

Typing 30wpm Assist physician

Telepone techniques Bandaging

Autoclaving/sterilization General Cleaning

EDUCATION

Anthem Career College- Memphis, Tn Medical Assistant Diploma August 2010

Academic Excellence & Perfect Attendance Awards Recieved

Certified in Cardiopulmonary Resescitation [CPR]- American Heart Association, HIPPA & OSHA

Certificates of completion in EKG & Phlebotomy

WORK EXPERIENCE

Medical Assistant Extern

July-August 2010, Midtown Injuries and Physical Therapy- Memphis, TN

Scheduled patient appointments, processed co-pays, managed patient reception

Triage patients, obtained medical histories for new patients and prepare patients for medical examination

Performed urinalysis, venipuncture, checked blood sugar and entered results into AEL program

Administered injections, INR, and ran EKG testing

CREW LEADER

Feburary 2008-Feburary 2010 Popeye's Chicken- Barlett ,TN

Provide exceptional customer service while managing a crew of at least 5 employees

Train new employees on food preparation and maintained restaurant efficiency

Maintain inventory control and supply stocks

SHIFT MANAGER

January 2006-Feburary 2008- Millington, TN

Provide exceptional customer service

Maintain daily inventory checks, Data Entry

Train and managed employees

Maintain Labor/Food Cost

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