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Project Manager Customer Service

Location:
Hoboken, NJ, 07086
Posted:
July 27, 2011

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Resume:

Area of Expertise

Travel and Events Planning Linguistic and Research

Public Relations and Customer Service Marketing and Communication

Hospitality Management and transportation Entertainment Management

Objective

Seeking for position, even as freelance, in the hospitality convention and event planning, where I can put my management, strategic planning and languages skills to use.

Professional Experience:

2000- present (2010)

Travel Director and Tour Guide at RTT, NY for group of business people/vacationers traveling around United States

Duties performed: handling staying and travel arrangement with hotels, restaurants, issuing vouchers,

searching for extra activities

Freelance on site coordinator for international firms (ongoing)

Event Planner as volunteer for LUNGevity Foundation (still ongoing)

Events and Project Manager for The Language Lab, languages and media studies company

Duties performed: Manage long term projects of different size; Meeting deadlines assuring quality and consistency even for tight deadline; Manage vendors and supervise staff to work on projects; Dealing with confidentiality contracts and quotes; Internet research, quality assurance, editing, layout; Long flexible hours, Working in a fast paced environment.

Google researcher and localization specialist

Convention Services Manager – Italy and England

Linguist/Localization Specialist for Rosetta Stone

Contractor linguist and editor for SOS Ltd International Agency

Court interpreter for NY

Localization Specialist for Abercrombie & Fitch

Project and Quality manager for Transperfect, N.Y. (Contractor)

Lionbridge – Contractor Linguist and Project Manger

Web Designer and IT for University of Computer Science in Florence, Italy

Education

2010-2011 Enrolled at The International School of Hospitality

Conference Management and Event Planning Certificate

2010 Certificate in Event Planning and Management at Universal Classes School

2009 - 2010 Tour Guide License

2005 – 2007 City University of New York, HUNTER COLLEGE NY, Media Studies and Journalism.

Certificate in Language Training, in English Language as professional and in writing

1999 – 2003 Facoltà degli Studi di Firenze, Florence, Italy

SKILLS : Italian mother tongue, Spanish speaker

Exceptional presentation, negotiation, communication and interpersonal skills

Outstanding organization, time management and problem solving abilities

Computer literate in Microsoft application

Internet researcher



Contact this candidate