Quality Assurance Engineer

Troy R. Robinson

**** *.*. ***** ***

Miramar, FL 33029-5555

Cellular 754-***-****

Home 954-***-****

************@*****.***

CAREER OBJECTIVE

To secure a stable position in a results-oriented company that seeks an ambitious and career conscious person, where my acquired skills and education will be utilized toward continued growth and advancement.

TRAINING CERTIFICATES

Microsoft Certified System Engineer Certification, BorderCom International, Miramar, Florida, February 2003

A+ certification, BorderCom International, Miramar, Florida, December 2002

Network + certification, BorderCom International, Miramar, Florida, December 2002

Microsoft Certified Professional, NT Workstation 4.0, TekSystems, Atlanta, Georgia, December 1998

Office class completion, Computerland, Athens, Georgia, February 1998 to February 1998 - Certificates of class completion for Microsoft Word and Microsoft Excel.

Class completion, Wave Technologies, Atlanta, Georgia, February 1998 to February 1998 - Certificate of class completion for Microsoft NT workstation and server administration.

SKILLS SET

Computer Software - MS-DOS 5.x & higher, Windows 3.x, 95, 98 & ME, Windows NT 3.51, Windows 4.0, Windows 2000 Server and 2000 Workstation, Windows XP, Windows Vista, Windows 2003 Enterprise Server, Windows 7, Windows 2008 Standard Server, Windows Terminal Server 5, Citrix Terminal Server 4.0, Windows IIS Server 4.0, Windows Mobile 5.0 - 6.5, Novell NetWare 4.x, Banyan Vines, Novell Client Administrator, Microsoft Office 95, 97, 2000, 2003, 2007, and 2010 Professional, TCP/IP, FTP, SMTP, WINS, DNS, RDP, Active Directory, Lotus Notes Administration, UNIX (VAX environment), PC Tools, BASIC, Pascal, dBase, HEAT, ONYX, Vantive, Remedy, Microsoft SMS, Microsoft Exchange 5.x, PeopleSoft, MS DHCP Administrator, Dameware, Altiris, Rumba, Meridian Mail, SonicWall, Spector 360

Computer Hardware - NEC, Compaq, Gateway, IBM, Acer, Dell, AST, DEC, Toshiba, Hewlett Packard, Digital, Macintosh and Power PC desktops and laptops; HP, Epson, Tektronix, QMS, Lexmark, Brother Printers; Canon & Toshiba fax machines, Zip and Jaz drives, HP and HiVal CD re-writers, DVD re-writers, Blu-Ray re-writers, HP & Umax scanners, hard drives, modems, video cards, flash drives, flash readers, NIC cards, Jet-Direct cards, POS systems, Cisco, D-link, Belkin, and Linksys routers, PBX, Cisco TelePresence systems

Technical Devices - PDA's, Smartphones, Blackberry, iPhone, iTouch, iPad, Wireless, Bluetooth

SUMMARY

Supervisor – 8 - year experience (cumulative) supervising rollout teams to install over 1,200 new PC's in a business environment. Overseeing all technicians and User Support Team to ensure project completion and quality assurance for all machines and users. Worked closely with Project Manager and deemed responsible for assignments of installations and configurations. Also designed special projects for individual technicians and organizational management. Directed the day to day productivity of Quality Assurance Representatives, adapting to a host computer system relative to the verification process, implemented automation system ahead of schedule, increasing personal and office productivity, and maintained telephone representatives monitoring data forms and progress.

Technical Instructor – 5 - years experience teaching students about computer fundamentals, including history of computing technology, binary numbers, computer hardware identification, and “hands-on” experience on how to put a computer together. Responsible for daily lesson plans, assigned homework and out-of-class research assignments, and also helped students prepare for their certification exams.

A+/PC Specialist – 17 - years experience in being responsible for initial setup and configuration of new systems including the installation of software and hardware designed to meet and exceed company specifications and standards. Interacted with employees to install new systems and to lead orientation/training meetings with each customer. Also dealt in break-fix, troubleshooting, training, environmental maintenance, system upgrade, data migration, and systems administration for various technical infrastructures in both public and private sectors.

Technical Services Administrator/Consultant – 10 - year member (cumulative) of the central support center team as both a Jr. Network Administrator and Systems Engineer. Managed the user's workstation operating system for installations, configurations, migrations, and troubleshooting. Proven advanced skills in leadership, communication, and problem solving techniques in technical environments.

Year 2000 Administrative Coordinator – 3 - years experience exercising high levels of Internet searching and browsing, as well as extreme professional telephone customer service interaction. Also involved in entering, updating, manipulating, and re-checking data compiled by the teams' research efforts.

EMPLOYMENT

End-User Support Specialist - December 2008 to October 2010

Molina Healthcare Incorporated, Doral, Florida - Sole local technical support specialist that is responsible for supporting an 150 member office of in-house and remote users. Utilizes Microsoft Office, Server, and Client operating systems, Citrix remote products, Altiris server services and products, including ticket tracking, and Dameware remote services. Daily job functions include regular asset management and inventory duties, interaction with office employees to determine technical problems and solutions, hands-on interaction with computer and phone equipment and systems, also requesting support from other team members throughout the company.

Contractor/Business Analyst – June 2008 to August 2008

Baptist Health South Florida, Miami, Florida – Team member of the Business Analyst group to provide initial technical support to hospital employees in assigned areas for the entire hospital. Responsible for technical analysis of hardware and software problems and determining best solutions for immediate resolution of issues.

Contractor/PC Technician – November 2007 to June 2008

Pomeroy IT Solutions, Hebron, KY via South Florida – Highly specialized computer and printer technician assigned service order projects to repair HP laptops, desktops, workstations, servers, and printers for customer warranty satisfaction. Travels extensively throughout South Florida to complete work while interacting with an array of business and personal accounts and also responsible for customer hardware delivery transactions.

Contractor/Installation Specialist – September 2006 to October 2007

Document Storage Systems, Inc., Juno Beach, Florida - Working as a vendor for the VA hospitals throughout the country, responsible for installing, configuring, testing, and documenting software installation projects for the VA hospital facilities complex network infrastructures. Coordinated own travel arrangements, participated in group testing scenarios, and interacted with VA facility network administrators and staff to complete installation projects. Responsible for leading time-conscious training and orientation classes designed to effectively prepare users to properly utilize new software and procedures to satisfy job requirements. Traveled extensively throughout the continental U.S. with Government clearances.

Full-Time/Technical Instructor - November 2002 to September 2006

BorderCom International, Miramar, Florida – Responsible for designing classroom lectures and technical lab assignments from course material. Instructing CompTIA’s A+ and Network+, as well as the Microsoft Certified Systems Engineer courses using a combination of real-world experiences and test preparatory methods. Also oversees students’ hardware configurations, networking design techniques, and troubleshooting test network environments.

Contractor/Technical Consultant - October 2001 to October 2002

Various Short Term Contracting Firms and Organizations, Metro Atlanta, Georgia - Demonstrated sound project judgments, decisiveness, and well-developed planning, analytical, and communication skills at a consistently high level of performance in a variety of progressively responsible and challenging assignments. Maintained optimal performance of entire organizations' workstations, both laptop and desktop, network, operating systems, printers, fax machines, and software. Worked efficiently as an Independent contractor for various individual and corporate accounts.

Contractor/Technical Support Specialist - October 2000 to October 2001

Comforce/BellSouth Corporate, Atlanta, Georgia – Results oriented team member of a highly organized technical support structure, responsible for maintaining a professional level of service with corporate standards. Specializing in supporting specific departments with their workstations, laptops, operating systems, office suites, peripherals, and questions on various “how-to” problems. Worked in Windows NT and 2000 environments where Office 97 and 2000, Outlook, and other Microsoft products were used. Supported Compaq and Gateway machines and HP and Lexmark printers.

Full-Time/LAN Administrator - January 2000 to August 2000

The Marketing Workshop, Inc., Norcross, Georgia - Performing as junior network administrator and total technical support specialist, preserve progressive working environment. Responsible for system back-ups, remote access systems, maintaining network hardware and operating systems, all client workstations, system-wide peripherals, and company phone system. Functioning in a multi-platform network environment, managing all technical issues. Administration tasks done in both Novell 4.11 and Windows NT Server platforms, as well with Outlook, Outlook Express, Office 97 and 2000, 2000 Professional, Lotus Notes, Meridian Phone System, MS Exchange, Palm Pilots 3 & 4, Server Back-up utilities, and Sun Microsystems OS 7. Worked on HP, Gateway, Sony, and Dell Desktops and Laptops, as well as HP, Epson, Lexmark, and Tektronics printers.

Contractor/Senior Systems Engineer - October 1999 to January 2000

System One/Inacom / Xerox Connect, Atlanta, Georgia -Traveled extensively to numerous customers’ sites to inventory client machines and evaluate their Y2K compliance and collect data on the hardware and software. Executed Y2K testing software, diagnostics programs, and product updates to comply with company plans to standardize equipment and applications. As a Team Lead, interacted with customers at different locations to mediate between customer and the teams’ goals. Used Backpack portable CD “burners” to make image copies in Windows 95 & 98 OS’s, on Gateway and Compaq desktops. Worked exclusively on re-imaging Equifax customers’ new and used laptops for upgrade project. Executed Y2K testing software, configured units for connection to Lotus Notes server as well as several mainframes, and dealt with daily break-fix issues. Exclusively worked on Compaq and IBM laptops and desktops in a mixed NOS environment of Novell 5 and Windows NT.

Contractor/Year 2000 Coordinator - August 1999 to September 1999

Mastech, Atlanta, Georgia - Responsible for calling vendors from a vendor database and gathering information from the vendors web site(s) or calling the vendor directly. Have established competence in understanding Y2K problems and issues, mediator between vendor and company, and compiling information to be entered into the database. Used IE 5 and MS Access to do research and gather data.

Contractor/Systems Engineer & Jr. Network Administrator - April 1999 to August 1999

Computerland, Atlanta, Georgia - Maintained optimal performance of entire organizations' workstations, both laptop and desktop machines, network and desktop operating systems, printers, fax machines, and software. On-Call support team specialist, utilized network administrator tools as well as ticket tracking software such as Vantive and Remedy, creation of new user information, and user's upgrade of workstations.

Full-Time Contractor/Technical Consulting Specialist - December 1997 to March 1999

TekSystems, Metro Atlanta, Georgia - Technical Specialist Team member seen as a high-energy, peak-performing individual recognized for team-building skills in pursuit of organizational goals and objectives. Adept at addressing work processes and new systems, and coordinating projects. Articulate and personable professional who displays initiative and is well organized. As an independent contractor, assigned several short-term projects as a technical specialist, consistently presenting a high profile, professional demeanor, complimented by a positive "can-do" attitude.

Independent Contractor/Systems Analyst - October 1996 to December 1997

Various Short Term Contracting Firms and Organizations, Metro Atlanta, Georgia - Demonstrated sound project judgments, decisiveness, and well-developed planning, analytical, and communication skills at a consistently high level of performance in a variety of progressively responsible and challenging assignments. Maintained optimal performance of entire organizations' workstations, both laptop and desktop, network, operating systems, printers, fax machines, and software. Also intensely involved in PC repair, break-fix, troubleshooting, migration, upgrades, setups, and configurations.

Full-Time/Support Specialist - May 1996 to October 1996

Georgia Regional Hospital, Atlanta, Georgia - Member of MIS Support Team responsible for governing entire campus in support for hardware, software, operating systems, and peripherals. Developed high levels of interpersonal skills, motivation, drive, and initiative. Transitioned from educational work environment to a professional work environment, along with more “hands-on” experience with several different computer systems hardware configurations including Dell, Compaq, Gateway, IBM, and several different brands of cloned machines.

Full-Time/Supervisor - August 1994 to May 1996

DialAmerica Marketing, Atlanta, Georgia - Directed the day-to-day productivity of Quality Assurance Representatives, utilization of a host mainframe system relative to the company's verification process and other high level managerial roles, such as monitoring company's representatives, and calculating daily overall productivity through mainframe system feedback.

Internship/Assistant to the Vice President of R&D May to August 1992 - 1994

Worthington Industries, Columbus, Ohio - Achieved notable results with special projects given by the Vice President. Worked extensively with computer systems facilitating various software packages. Utilized research library and became very skillful at processing data and information, keeping records, and tabulation.

Contractor/Lab-Assistant August 1993 to December 1994

Morehouse College, Atlanta, Georgia - Provided students instruction on the usage of software programs and lab equipment, supervised lab equipment, maintained organization of lab, along with constant interaction with departmental instructors. Honed skills at being an effective and versatile leader. Earned respect of superiors and subordinates for results and motivation skills.

EDUCATIONAL PROFILE

Bachelor of Arts, Music, and Minor: Computer Science May 1996

Morehouse College, Atlanta, GA, GPA: 2.8, Major GPA: 3.2

References Available Upon Request

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