Customer Service Representative

JANET RODRIGUEZ

*** **** ***** ******, *** * BRONX, NY 10455

347-***-**** ****.***@*****.***

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OBJECTIVE:

To obtain a rewarding position in the hospitality field where strong communication and organizational skills are

needed..

Qualifications:

• Outstanding customer communication skills.

• Excellent leadership skills.

• Experience in operation of large telephone switchboard.

• Self-motivated to consistently perform quality and to be productive.

Education: BRONX COMMUNITY COLLEGE Bronx, NY

Business Administration & Marketing, GPA 3.1

MANHATTAN INSTITUTE New York, NY

Phlebotomy & EKG Certification, April 2009

Honors ALPHA BETA GAMMA

Experience:

May 2007-March 2008 MILLENIUM HILTON New York, NY

Telemarketing Agent/Operator

• Answered and distributed a high volume of incoming calls.

• Responsible for fulfilling guest requests.

• Printed all necessary reports.

• Performed clerical duties.

• Direct billed guest charges.

• Sorted mail.

August 2006-January 2007 HIP CORPORATE OFFICE (TEMP) New York, NY

Customer Service Representative

• Answered and distributed a high volume of incoming calls.

• Explain policies, regulations and rates.

• Performed clerical duties.

• Responsible for outgoing mail.

Skills:

• Bilingual in English/Spanish.

• Knowledge in Microsoft Word

References: Professional and personal available upon request.

Contact this candidate