Qualifications Profile

Skilled and personable office assistant with 20 years experience providing consistent, approachable customer service and full range of office support.

* Administration: Provide exceptional administrative support to peers and senior management. Success stream lining office processes to increase efficiency and improve

service. Outstanding communication skills; continuously project a highly polished professional image.

* Technical Skills: Adept with Microsoft Office (Word, Excel, Access, Power Point, Outlook). Capable of managing multiline telephone systems and typing 50 words per minute with accuracy.

* Key Strengths: Excel at developing strong relationships with staff, senior executives, and clients; strong record creating a positive first impression. Highly organized and conscientious; entrusted by management with confidential materials. Adapt quickly to new and evolving environments.

Professional Experience

Joyce Murtha Breast Care Center/Temporary

Kelly Services 1450 Scalp Avenue, Johnstown, PA 2007-2008

Maintain an up-to-date of events, appointments and meeting occurring daily in the Breast Center. Answering incoming calls, make appointments, and direct the call to appropriate individuals. Take the lead in welcoming patients that come to the Breast Center. Receiving, signing for, sorting, and distribution mail and packages. Take and record registrations for JMBCC programs and maintain a database for future mailings.

Lodestar Bus Lines 970 Eisenhower Blvd., Johnstown, PA 2007

Clerk

Answer phones, share tour information, customer service, sign people up for tours, and

scheduled bus reservations. Kept Excel spreadsheet of all buses scheduled.

Met Life Insurance 500 school House Road, Johnstown, PA 2006

HR Specialist I/Temporary

Work closely with internal/external customers in a professional manner. Handled calls/written requests by accessing HCMS and People-soft. Receiving and responding to correspondence in a timely manner. Accurately document customer interactions using case management tools. Maintain awareness of call volume trends to recommend process improvement. Maintain a positive working relationship with business leaders. Demonstrate efficient use of various systems used to process and respond to customer inquiries. Completed procedures for employees background checks and drug testing. Promote the use of on-line and self-service tools and demonstrate proficiency in assisting customers in accessing and using these systems. Processed all I-9’s and 1040’s for new employees. Promote teamwork and call center success. Correspond clearly and effectively with associates in both written and verbal communication.

American Red Cross 250 Jari Drive, Johnstown, PA 2004-2006

Donor Resource Assistant

Provided essential donor recruitment support and coordination of operational matters in an assigned area. I developed and maintained a volunteer base and provided volunteer staffing. Developed a system for canteen procurement. To manage operational support as needed. Created all posters for blood drives assigned to me. Also did problem management for DRD levels 1, 2, and 3. I did extensive work in Excel, Word, and Power Point.

Concurrent Technologies Corporation 100 CTC Drive, Johnstown, PA 2002

Accounting Assistant II

Aiding in the daily functions of the Company's Property Control System updating and maintaining the proper records for all locations and Subcontractors via CostPoint. I kept a record of equipment storage and movement of company property daily by correspondence, phone, or electronic mail to employees. Reviewed, balanced and approved the weekly auto creation records for all new property purchased as they are received. Contacted vendors about items not received on outstanding purchase orders; obtained information from various divisions of departments. Type or key in data from forms, correspondence, maintained current records on accounts, employee information, manually or on computer spreadsheets or tables. Gather and collate records as requested to compile information; locate files or reports as requested by supervisor or others; processes, photocopied and filed documents and records as required for record keeping; purged files and records according to established procedures.

Centocor (Johnson & Johnson Pharmaceutical) Malvern, PA 2000-2001

QA Document Control

Assist in maintenance of QA Document Control System. Check documents for proper format, completeness and that everything met with FDA regulations. These include, but not limited to, issuance, control and archival of various control documents required to support the operations departments. Generated routine and as requested reports using PC data bases. Performed and participated as a team member in execution of internal audits. Prepared incoming and outgoing documents pertaining to specific jobs ensured the timely/accurate recording, tracing and expediting of all required records via Microsoft Word, Excel, and Access. I provided proper maintenance of files, manuals, and drawings according to FDA regulations. I supported and provided added input including recommendation and feed back to improve processes and procedures. Maintained Quality Assurance records monitoring that all QA DOP’s are being followed in all documents.

Education

Present Strafford Career Institute Online

Administrative Assistant/Secretary

Present ed2go/Pennsylvania Highlands Johnstown, PA

Understanding Human Resources

2001 Centocor University Frazer, PA

Brain sparking, Biotech for beginners Microsoft Word/Columns, Tables and Advance formatting

1998 Cambria Rowe Business College Johnstown, PA

Records Management

1998 Cambria County Community College Johnstown, PA

Microsoft Word, Excel, Power point

1996 Penn State University Frazer, PA

Project Management

Organizations and Clubs

Elected treasurer for ABATE for 2008: Alliance of Bikers Aimed Toward Education.

Assisted the 2008 Thunder in the Valley coordinator for Somerset County

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