Richard Belock 678-***-****(Mobile) rick****@ gmail.com

Goal and Objective

To utilize my strong sales, customer service knowledge and experience to maximize sales and provide exemplary customers service in an Inside / Outside Sales environment.

Qualifications

• Over 13 years of Inside and Outside Sales and Customer Service experience.

• Enjoy talking to people establishing a long-term, loyal customer base.

• An effective communicator, use cumulative selling skills to identify opportunities, overcome opportunities, overcome objections adept in conveying the benefit of a product/services that generates customer interest.

• Quota – surpassing sales representatives with a history one day total of $236K in balance transfer sales.

• A Certified Peer Evaluator with Telesales Trainees and new sales employees.

• Demonstrated and proven ability to be “Innovative” and “Think Outside The Box “by having two Ideas for Masterpiece.

• Proficient with Micro-Soft Office, Power Point and Excel.

Work Experience and Accomplishments

MBNA / Bank of America, Kennesaw, Georgia 2001 – 2009

Customer Marketing Account Manager

• Maximized customer contact by soliciting balance transfers and up selling other MBNA/Bank of America products.

• Responsible for accurately processing necessary adjustments on accounts.

• Obtained optimal customer satisfaction and customer relationships that resulted into increased sales.

• Received 2003 Top Revenue Award with over 2 million dollars in Balance Transfer Sales.

MBNA, Boca Raton, Florida 1997 – 2001

Outward Telesales Specialist

• Made outbound calls to new and existing MBNA customers.

• Effectively educated customers about their accounts and benefits resulting in account upgrades, completing balance transfers and often sold add on services.

• Received more than 300 calls on a daily basis.

• Obtained incentive every month.

Crane Products, Boca Raton Florida 1993 – 1997

Inside Sales Representative

• Initiated, negotiated and closed sales for regional supplier of septic tank products in an outward call center environment. Successful and quickly cultivated relationships with decision makers by understanding their needs resulting in expediting the sales process.

• Developed relationships that brought in new business and expanded client base.

• Received of 360 random contacts and closed approximately 10% which resulted in a sale.

• He was ranked as a top performer achieving incentive every month.

Education

• BS Business Administration, New York Institute of Technology, Westbury, N.Y.

• High School Diploma, Valley Forge Military Academy, Wayne, Pennsylvania

Awards Received

• Boca Raton MBNA “Iron Person” awards for time worked and attendance.

• MBNA Southern Region Top Performer Award in the All Star Competition – June 2002

• MBNA Atlanta Activation Inward “Premier Top Performer” January and February 2003.

My LinkedIn

http://www.linkedin.com/pub/richard-belock/9/6a7/253