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Customer Service Quality Assurance

Location:
Bryant, AR, 72022
Posted:
January 18, 2012

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Resume:

Tawana Mattox

**** ******** ****

Bryant, AR ****2

Mobile Phone: 479-***-****

Email: e3eqfm@r.postjobfree.com

Career Objective: Obtain a professional position with the opportunity to advance and earn a long term career.

SUMMARY OF QUALIFICATIONS:

Excellent organizational, interpersonal and management abilities. Excellent communication skills to work effectively with people of diverse backgrounds and nationalities. Very strong computer skills and hard working individual with record for dependability and punctuality.

PROFESSIONAL EXPERIENCE

Administrative Assistant, GEO Chemical (Employment Solutions Agency), Sept. 2011- Present.

• General office support and customer service for internal and external customers within the chemical water treatment department.

• Multitasking by maintaining computer data bases, multiple phone lines, generating reports, record keeping, keeping inventory. Whatever the task is I always work with other people showing courtesy and ensuring all assignments are accomplished accurately and in a timely manner.

Director, CASA of Crawford County, Inc., Van Buren, AR, March 2010- June 2011.

• Managed the daily operations of CASA of Crawford County as Program Director to include: cost analysis, office budgeting, fundraising, public speaking, case management, quality assurance, and training.

• Worked daily with confidential data in a professional and discretionary manner. Worked independently promoting and educating the public, volunteers, and other professionals about the CASA program State wide, while managing the Van Buren office.

Family Service Worker, DCFS, Crawford County, AR, Oct. 2007- March 2010.

• Managed cases for the Department of Human Service. Interviewed and evaluated client cases in a courteous manner. Always maintained the integrity and quality of each case and very proud to have served the State of Arkansas in this capacity.

• Contributed to the local community during events and public speaking engagements to increase social awareness and educate the community of the DCFS public community mission.

• DCFS Family Service Worker of the Year Award for 2009.

Retail Store Manager, Dori’s Secret, Russellville, AR, Jan. 2004- May 2006.

• Managed staff and day to day operation of local retail clothing store.

• Maintained store cash records, cash handling and payment processing.

• Managed inventory, and loss prevention.

EDUCATION

Bachelor Degree, University of Arkansas, Fort Smith. Major: Psychology

Awarded on Deans List and Graduated with Honors, 2007.



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