Michael J. Beard Jr.

e2wyj7@r.postjobfree.com

678-***-****

*** ***** **. *

Tacoma, WA 98444

Objectives

A customer service/management position where my experience in information technology and customer service can be utilized to improve customer satisfaction, create integrated strategies to develop and expand existing customer sales, brand/product evolution, and media endorsement. To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. To secure a position with a well-established organization with a stable environment that will lead to a lasting relationship in the field of Information Technology/Networking/Hardware Replacement. To work for a company where not only can I utilize my Associate of Art degree but I will be able to further my knowledge of information technology. For example, I am currently enrolled in a bachelors program with The University of Phoenix for information technology/networking, working for a company that employs IT’s will not only further my classroom knowledge by providing much needed hands on training and experience but my current and past classroom training will allow me to better understand my job and increase company profit. Therefore it is a mutually beneficial position for your company to employ me as soon as possible.

Education

University of Phoenix

1126 Pacific Avenue

Tacoma, WA 98402-4304

425-***-****

• Associates Degree in Information Technology/Networking and currently enrolled for my Bachelor’s Degree in Information Technology/Networking.

Experience

RS Toyama Roofing Service Inc.

2143 Eluwene St.

Honolulu, HI 96819

808-***-****

Raymond Toyama

[10/1997-04/2006]

• Assistant Foreman- Managed roofing crew when head foreman was away from site.

• Demolition Crew- Tear off old roofing materials and prep site for finishing team.

• Finishing Team- Replaced old roofing materials with new roofing materials such as torch-on, peel-n-stick, shingling, wood shingle, etc. and made repairs in needed.

• Forklift

Account Management/Computer Specialist/Floater

Rent-a-Center

100 South Slappey Boulevard, Albany, GA 31706 - 229-***-****

2525 E STATE ROAD 44 SHELBYVILLE, IN 46176 317-***-****

1812 N MAIN ST RUSHVILLE, IN 46173 765-***-****

620 GREENSBURG COMMONS SC GREENSBURG, IN 47240 812-***-****

[January 2008 – April 2010]

• Account Analyst/Customer Service Rep- Assist customers with account payments and other such issues.

• Account Manager- Deliver products to customer homes, repossess products from customers.

• IT/Computer Technician- Troubleshoot customer computer systems and networks in several different locations.

Nerd Pro, Inc.

Self Employed Computer Technician/Information Technician

770-***-**** [May 1996-August 2011]

• Build and maintain computer networks and systems used by businesses, friends and family members.

• Linking desktop computers and laptops to allow users to send electronic mail (e-mail) and to share data, computer applications, and Internet connections over a network.

• Analyzing costs and needs of a company and then selecting the appropriate media (e.g., twisted-pair copper wire, coaxial cable, fiber-optic cable, wireless) and recommending appropriate network addressing systems, appropriate layouts for various network configurations, and appropriate connection devices.

• Identifying and resolving network performance problems, components of the network, such as cards, cables, and other related hardware.

Sweetbay Super Market

2501 Cortez Road W. Bradenton, FL 34205 941-***-****

Stock Crew

[November 2007-December 2007]

• Stock Shelves

• Unload freight

• Assist customers

• Rotate shelved items

• Forklift

Sears

303 US Hwy 301Blvd W. Bradenton, FL 34205 941-***-****

Warehouse Crew/Assistant Warehouse Manager

[January 2006-November 2007]

• Unload freight

• Assist customers orders

• Assist Manager with daily duties

• Assist in management of warehouse crew

• Troubleshoot warehouse computer system

• Forklift

Skills

• Know how to Google or search with other web browsers to find appropriate information in order to troubleshoot problems and issues.

• Remove Tough Viruses

• Know what processes are in a clean windows system.

• General and advanced hardware understanding

• Microsoft Office 2007/2010

• Information Technology

• Inventory Management

• Filing

• Driving

• Distribution/Warehouse

• Data Entry

• Troubleshoot hardware/software problems

• Recover data from a non-booting operating system

• How to format a computer and understand windows licensing

• Identify, find and install appropriate drivers for hardware

• Repair a Damaged operating system install

• Setup a basic wired/wireless network

• Basic network troubleshooting

• Know how To communicate to clients

• Know how to build custom computers and design and install custom networks.

• Account Management

• Account Analyst

• Forklift

• Repossession Expert

• Customer Service Rep.

References

• Jennifer Gonzales-3003 Lake Ridge Ln. Dunwoody, GA 30038 404-***-****)

• Angel Harris-Ocala, FL 352-***-****)

• David Beard-3002 Lake Ridge Ln. Dunwoody, GA 30038 941-***-****)

• Talena Peterson- Boulder, CO 303-***-****)

• Kevin Schrader- 111 116th St. S Tacoma, WA 98444 253-***-****)

• Kari Schrader- 111 116th St. S Tacoma, WA 98444 253-***-****)

• Carol Orwin- 620 S. Anderson St. Tacoma, WA 98405 770-***-****)

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