BRYRICK J. P. SHILLAM dzv9c1@r.postjobfree.com

** Park City Ct #1201, Sacramento, CA 95831 

503-***-****

Highly-motivated and integrity-driven leader offering extensive experience in directing all aspects of operations for a variety of business settings with outstanding communication and leadership qualities. Extensive knowledge and experience with team leadership, staff and customer support. Exceptional ability to quickly learn product knowledge of complex systems, organizations, and products.

AREAS OF EXPERTISE

• Sales and Marketing

• Strong Negotiation Skills

• Customer Relations

• Problem Solving/Troubleshooting

• Project Management

• Contract negotiation and execution

• Staff Training and Development

• Extensive knowledge of complex products and services

• Customer relations

• Demonstrated history of employee retention and job satisfaction

CORE COMPETENCIES

• Impeccable knowledge of customer/vendor relations, needs assessment, strategic planning, account management, and corporate business management policies and procedures;

• Proven ability to provide team leadership, training, coaching, and mentoring while effectively handling multi-task levels of management responsibility with minimal direction from superiors;

• Exceptional collaborator; effective liaison between achieving the company’s goals and meeting the client’s needs;

• Dynamically motivated professional with over 15 years of business and project management experience in corporate and franchise environments with consistent history of over-achievement and a strong work ethic;

• Quick learner with an ability to easily grasp new ideas, methods and technologies with proficiency in MS Word, Outlook, Excel, CUBS & FACS (account handling proprietary operating systems), PowerPoint and Internet Explorer;

• Strong communication, interpersonal, time management, organizational, and leadership skills;

• Extremely energetic, dependable, detail-oriented, and self-motivated with a high degree of collaborative work integrity.

PROFESSIONAL PROFILE

Shillam Enterprises LLC – An authorized Cornwell Tool Dealer August 2009 to June 2010

President

Key Accomplishments:

Established name recognition and repeat business in a newly acquired geographic territory that was extremely competitive.

• Demonstrated reliability with client calls encouraging new and repeat business

• Increased successful saturation of assigned territory by adding to the customer base regularly

• Researched clients needs thoroughly resulting in higher sales and improved relations

• Supported clients through proper selling techniques, warranty claims handling, research, and repair

Clackamas Federal Credit Union (Confidential)  Oregon City, OR May 2008 to July 2009

Collections Manager

During the last year I have successfully negotiated several key contracts lowering the cost of our assignments in collateral recovery and accounts receivables.

• Negotiated a 15% reduction in commission for the outside collection agency post charge off

• Streamlined the disposition of collateral

• Increased revenue by bringing on new vendors to bid for collateral

• Increased the frequency staff was able to work accounts daily by 200%+

• Developed a claims process for damaged collateral adding over $150,0000 to the accounts receivables in a twelve month period

St Helens Auto Center, Inc.  St. Helens, OR March 2006 to May 2008

Internet Sales Manager / Sales Representative

During the first year of employment achieved top monthly sales ten out of twelve months; Recognized for managerial achievement from President and General Manager; Top recognition for forth quarter of 2006; Estimated revenue created during the first twelve months to be in excess of $300,000

• Independently manage inventory for internet and retail sales with various web-based programs

• Establish strong client relationships resulting in repeat and referral business

• Developed and continual management of new tracking system for inventory management, producing a more up-to-date provision of available in-stock inventory

ER Solutions, Inc.  Seattle, WA August 1994 to February 2006

Collection Manager (2004-2006)

Managed daily responsibilities of three departments of 60 employees with over 170,000 active accounts

• Assigned the management of collection inventory valued at over $116 million dollars annually

• Worked directly with Director of Collections and Vice President communicating corporate challenges, current goals, future objectives, and a continued effort to guarantee a vision for the organization during high growth periods

• Set standards for new salary positions, reviewed resumes, interviewed and hired for all Salaried positions within the departments managed

• Responsible for $16.8 million in annual receivables

Assistant Collection Manager (2002-2004)

Managed high profile clients with over $180 Million in inventory

• Decreased labor cost by increasing workflow efficiency

• Managed three departments, set new company records on client rankings, increasing account placement, improving gross and net revenue for company

• Recruited new employees with top-talent qualities for entry-level positions with an emphasis on developing the candidate for future long-term growth

Collection Supervisor (1999-2002)

Maintained a staff of 40 plus employees and three Lead Collectors, highest supervisor to collector ratio of salary staff

• Trained employees on new procedures during system conversion on a “first day” orientation

• Conducted performance reviews and recommended salary increases

• Mentored staff to advanced positions within the organization including salaried positions

• Established collection records for group achieving nearly 200% of assigned goal

Lead Collector & Collector (1994-1999)

Coordinated the training process and set monthly training goals for current staff with department Supervisor

• Planned monthly contest to increase the production and positive drive focusing on our monthly goals including, call count, success rate, increased secured payments and fostering enhanced teamwork

• Learned newly assigned tasks quickly with little instruction, taking on additional responsibilities quickly and with little or no training “self-taught”

• Maintained #1 top collector position in department for two consecutive years with a part-time employee position

EDUCATION

• Associate Degree -Hotel Management and Operations, Lake Washington Technical College

• Certificates of Education: Tourism & the Hospitality Industry; Marketing of Hospitality Services; Front Office Procedures; Hospitality Law; Vocational Industrial Clubs Of America Appreciation

• Corporate Training: Certified Chrysler Sales; Certified Professional Debt Collector, Professional Telephone Techniques Certification, Fair Debt Collection Practices Act Certification, Proven Supervision Techniques Certification

• Continuing Education: Business Ownership and Operations, Central Washington University

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