Human Resources Quality Assurance

Toni L. Buggs

*** ******* *****, *************, ** 30045

Home: 678-***-**** • Cell: 678-***-**** • Email: dzpjwf@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Compliance Coordinator December 2011 – Present

Maxim Staffing (healthcare staffing)

Directly responsible for the administrative/human resources activities within the branch office. Responsible for maintaining compliance of all external employee personnel records with all Maxim and/or The Joint Commission standards.

Prepare and accurately maintain external employee personnel files to meet company and Joint Commission standards.

Complete reference checks on all candidates being considered for employment.

Process criminal history research through the appropriate consumer reporting agency.

Facilitate new employee orientation.

Track external employee licensure/certification for validity/expiration.

Complete weekly and monthly reports as requested by regional compliance coordinator.

Conduct monthly personnel file audits for performance measure data collection.

Participate in audits conducted internally and by The Joint Commission.

Communicate any new policy and/or procedure changes to branch staff via weekly staff meetings.

Program Coordinator May 2010 – June 2011

Project Return, Inc., Nashville, TN (non-profit)

Developed, launched, and managed mentoring program for formerly incarcerated individuals. Directly responsible for mentor outreach and recruitment efforts, prison based offender outreach, orientations, and training. Responsible for recruitment and supervision of an administrative assistant and volunteer staff.

Develop and maintain confidential files of clients.

Communicate regularly with compliance officer and program evaluator.

Audit client files for compliance adherence to program grant.

Prepare monthly and quarterly reports on program outcomes and submits to federal program coordinator.

Facilitate monthly trainings for mentors; extensive marketing & public relations responsibilities.

Research employment opportunities for mentees

Human Resources Director/Quality Assurance Manager April 2004 – October 2009

Ebony House, Inc. – Phoenix, AZ (non-profit)

Successfully developed and launched human resources department for a residential behavioral health facility. Established protocol for internal auditing and acted as company auditor.

Monitored human resources practices at 5 sites to verify compliance with employment laws and company policies including COBRA and FMLA.

Assisted in the recruitment and selection of competent department managers, supervisors, and other auxiliary personnel.

Administered benefits to employees, served as liaison between employees, broker and/or insurance carriers. Facilitated open enrollment each year.

Provide advice, assistance and follow-up on company policies, procedures, and documentation including company handbook.

Developed and lead training and education on compliance related topics such as HIPAA.

Developed job descriptions.

Managed a compliance function that monitored compliance with state and federal legislation.

Developed and implemented policies, procedures, and processes to meet regulatory and contractual requirements.

Investigated compliance matters, including corrective action and mitigation.

Act as the primary point of contact for all internal and external compliance audits.

Real Estate Paralegal

Chernau, Chaffin & Burnsed, PLLC – Nashville, TN

December 2001 – October 2003

Executive Director

Ujima House, Inc. – Nashville, TN (non-profit Domestic Violence Shelter)

July 1999 – December 2001

Paralegal

Ford Motor Company – Dearborn, MI & Franklin, TN

April 1989 – July 1999

EDUCATION

Master of Science Degree in Health Administration – 11/2011

University of Phoenix, Nashville, TN – GPA 3.8

Bachelor of Arts Degree in Management – 8/1999

Trevecca Nazarene University, Nashville, TN – GPA 3.4

Special Licenses - Licensed in health and life insurance.

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