Departmental Administrative Assistant

DEBBIE NELSON

*** *. *** ****** • Mansfield, TX 76063 • *****.****@*****.*** • 817-***-****

High energy professional with a fun, friendly ‘can-do’ attitude and 10+ years of experience providing top quality executive administrative support and office management for diverse organizations

EXECUTIVE ASSISTANCE ● ADMINISTRATIVE SUPPORT ● OFFICE MANAGEMENT ● CUSTOMER SERVICE

SUMMARY OF QUALIFICATIONS

• Versatile, organized, individual with excellent time and self management skills, rapidly adapt to new environments and technologies, and thrive in a team environment but able to work and make sound decisions independently when necessary.

• Extremely results oriented and analytical, always take the initiative to identify problems and implement effective solutions; exceptional ability to adapt to unpredictable workloads, conflicting deadlines, and infrequent interruptions.

• Superb interpersonal and communication skills; able to easily answer a high volume of calls on a multi-line phone system with up to 12 incoming lines and 20+ extensions while ensuring all calls are handled/routed appropriately.

• Computer proficient in: Windows XP/Vista; MS Word; Visio; Publisher; basic skill levels in Excel (Intro) & PowerPoint (Intro / Intermediate).

PROFESSIONAL EXPERIENCE

ADMINISTRATIVE ASSISTANT March 2009-August 2010

REHAB CHOICE INCORPORATED Dallas, TX

• Coordinate and maintain patient files for the Fort Worth facility. Maintain records and provide assistance to families of patients at the Fort Worth facility as well.

• Provided support and administrative duties for the Regional Clinical Manager for satellite office in Dallas.

• Maintained therapist patient time in ROX system and entered weekly time for therapist in Time Matrix.

• Provided telephone support and message information for Dallas location, prepared presentations using PowerPoint, sorted and distributed mail, ordered office supplies for Dallas location as well as all other facilities in Texas.

HUMAN RESOURCE SPECIALIST July 2009-March 2010

EVERMAN INDEPENDENT SCHOOL DISTRICT Everman, TX

• Coordinate the employee benefits program for the district. Maintain records and provide assistance to employees to ensure effective use of benefits.

• Coordinate and maintain files, etc. for the Partners in Education and Imagination Celebration Events.

• Coordinate all recruitment activities and materials.

• Create and maintain district publications including community newsletter, annual report, recruitment brochure, foundation brochure and other publications.

SENIOR ADMINISTRATIVE ASSISTANT August 2000-January 2009

AMERICREDIT FINANCIAL SERVICES Ft. Worth, TX

Detailed company information can be viewed at: (http://www.americredit.com/)

• Performed a variety of executive level support and administrative duties for 5 VPs and an SVP; helped the VPs/SVP achieve goals in a broad spectrum of capacities and activities as primary contact between clients and management.

• Communicated directly with clients, allies, and VIPs, took independent ownership of critical aspects of deliverables including data gathering and analysis, preparing expense reports and other documents, and maintaining the SVP’s calendar.

• Assisted with travel arrangements, scheduled appointments and answered a high volume of calls on a multi-line phone system with 12 lines / 20 extensions; dynamically and successfully interacted with others and handled/resolved inquiries.

• Ensured smooth, seamless administrative operations by prioritizing workload and timelines appropriately and projected and maintained a positive, professional demeanor that reflected well on the overall organization.

ADDITIONAL EXPERIENCE

• Telecommunications Coordinator / Receptionist, Johnson & Johnson Medical, Arlington, TX.

• Administrative Assistant, American Airlines, Fort Worth, TX.

EDUCATION AND TRAINING

BASICS

EAST TEXAS STATE UNIVERSITY Commerce, TX

BASICS

TARRANT COUNTY COLLEGE Hurst, TX

REFERENCES AVAILABLE UPON REQUEST

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