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Customer Service Manager

Location:
Mansfield, OH, 44904
Salary:
negotiable
Posted:
November 28, 2012

Contact this candidate

Resume:

DAVID B. PICKING

*** ******** ***** *****:

419-***-****

Lexington, OH 44904 Cell:

419-***-****

e-mail:dz7d2q@r.postjobfree.com

An accomplished technical professional with over 35 years extensive

experience in service management, the graphic reproduction industry,

retail, electronic manufacturing and telephone/computer repair. Detail

oriented committed to pursuing high standards.

PROFESSIONAL EXPERTISE

Entrepreneur

Service Management

Electro/mechanical/computer troubleshooter

Published Photographer

Microsoft Office, Adobe Photoshop/CS, Cakewalk

EMPLOYMENT

8/11 to Present Hi-Stat Manufacturing, A Division of Stoneridge

Lexington, OH

EGT Line Maintenance

Maintain and repair integrated, prototype production line

for automotive electronic sensors. Line includes

Miyachi/Unitek laser rotational/spot welding and Yamaha

robotics controlled by Allen Bradley PLC/PC systems. Report

to engineers with results of updates and production

irregularities.

2/10 to 8/11 Picking's Graphic Supplies/Service

1/93 to 7/96 Lexington, OH

Owner/Technician/Consultant

Market/install printing, graphic equipment and supplies

(including environmentally safe EPA compliant printing

products), consultant for computer purchases,

installation/repair/training of desktop

computers/peripherals.

03/10 to 05/11 Best Buy

Ontario, OH

IT Solutions Consultant

Provide computer system recommendations for customers while

pursuing sales goals set by Sales

Manager. Work with Geek Squad to serve customer's needs

with equipment repair. Fulfill Training requirements set by

department and store management. Complete customer

transactions with POS, Branded payments and service plan

recommendations.

10/99 to 2/10 Heidelberg USA

7/85 to 12/92 Livonia, MI

Service Technician

Diagnostic/repair background includes: analog/digital

printing presses, electro-mechanical/hydraulic/pneumatic

systems, software controlled equipment, encoders, circuit

board failures, 24v control circuits, logic control

systems, software failures, reformatting and installing

hard drives on main computers, single and 3-phase 230VAC

systems, press chemistry problems, remote problem and parts

analysis, field engineering research and development

reports.

Miscellaneous duties include: company ombudsman, new

operator and technician training,

ISO 9000 systems, filing reports via PDA and internet.

Page2-DPicking Employment cont'd.

7/96 to 10/99 National Patent Analytical Systems, Inc.

Mansfield, OH

Service Manager/Technician

Duties include: Service and assembly staff supervision

with the assembly/repair of Datamaster breath alcohol

analyzer, monitor/direct service operations, direct

production to meet build deadlines and maintain parts

inventory, customer service issues, phone support for field

service representatives, direct maintenance of factory

equipment and supplies, assist engineering in research and

development of equipment, ISO 9000 systems.

MAJOR ACCOMPLISHMENTS

. Addressed customer issues and maintained graphics arts equipment

(printing presses, copiers, computers, etc.) for upwards of 1000

accounts in the USA.

. Established company devoted to servicing graphic reproduction

equipment in a six state region. Expanded business base to include

sales of graphic related equipment, environmentally safe printing

products and computers.

. Conducted organizational assessments identifying operational issues

and initiatives for improvement that resulted in increased efficiency

and improved customer service.

. Negotiated financial contracts, directed financial operations and

designed, developed, implemented an electronic accounting system

resulting in more efficient tracking of church finances.

. Photography published with Pacific Educational Press University of

British Columbia 2011.

. Over 100 photos listed on Google Earth.

. Trained Weather Spotter for the National Oceanic and Atmospheric

Administration (NOAA). Critical eyes-on-the-ground volunteer who

identifies and reports severe weather to NOAA's National Weather

Service.

EDUCATIONAL BACKGROUND

North Central State College, Mansfield, OH

Ohio State University, Mansfield, OH

Kennesaw State University, Kennesaw, GA

Business Administration, Physics, Program Logic, Computer Repair,

Programming PLC/Repair,

Windows DOS/XP/Vista/Windows 7 OP systems, Adobe CS, NetWare,

Cakewalk,

Electronics, Accounting, Retail Management, Microsoft Office



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