Training Quality Assurance

REBECA RODRIGUEZ

***** ********* **** ****; Wesley Chapel, FL 33544; 786-***-****; ******.***********@*****.***

SUMMARY

A bilingual human resource professional with progressive experience in behavioral, management, and leadership training within corporate, educational and lodging environments. A self-motivated, results-oriented leader and team player with exceptional organization, communication, negotiation, and management skills. Contributes to organization with drive and optimism, while collaborating and having great relationships with the different departments within the organization. Accomplished problem solver and decision maker. Makes strong contributions to long-term business success.

EXPERIENCE

MERCY HOSPITAL, Miami, Florida

Organization Development Specialist April 2008-September 2010

Sought and integrated innovative techniques related to planning, design, development, and delivery of strategic training programs, such as Frontline Manage, coaching for success, conflict resolution, changed management, service excellence, leadership essentials, team building, motivation, and diversity.

• Developed strengths to plan, design, and execute the customer service initiative training program; delivered 64 training sessions in three months. Worked along with a co-worker in order to achieve the e-learning module for the training. Created the slogan for service excellence essential training, “Caring for people, by people who care.”

• Effectively created, planned, designed, developed and executed the Management on-Boarding 90 day training.

• Coached all-level staff on career development, motivational, and team building techniques.

• Managed the strategic direction of operational initiatives to senior management team with leadership trainings.

• Established a needs assessments and analysis designs, including questionnaires, evaluations, and measuring results.

• Conducted succession training and meetings for different departments within our organization.

• Managed all documentation and follow-up’s pertaining to the trainings through Pathlore (LMS).

• Planned, coordinated, and executed employee-related activities and events.

• Responsible for the creation of the wellness program proposal and the development of the program. Worked directly with the VP of Business Development.

• Responsible for the articulation of the Employee Recognition Program, ‘Mercy Star.’

METLIFE, Tampa, Florida (Travelers)

Senior Learning and Development Consultant May 2005-November 2007

Shortly after hired Metlife acquired Travelers. The challenge presented included integrating staff and management of both companies and bringing the knowledge base of all employees to the same level. As senior consultant conducted assessments and needs analysis with input from senior management to develop, design, plan and implement training to integrate “front line management” in Tampa and Hartford to support MetLife goals. Also, another major training initiative was the Service Culture training that supported the transformation of the 3rd party distribution service model supporting over 100,000 sales representatives, and completed the integration of the life products operations from Travelers business into MetLife to support achieving a $140M sales growth target. Created orientation to “MetLife” introducing the history, vision, mission, and the basics of life insurance products. Strategized communication materials to drive organizational business goals.

• Worked with staff at all levels to conduct/facilitate needs analysis, statement of work, and specific training/learning needs addressed by using technology and non-technology-based interventions.

• Prepared and presented curriculum design and training design documents/proposals recommendations.

• Created, developed, and conducted training in Spanish for Latin American operations.

• Developed and facilitated training and project management for Integration of Travelers to MetLife.

• Chaired Entertaining/Networking committee with eight members.

• Responsible for the Employee Recognition Program

SADDLEBROOK (Corporate Retreat) RESORTS, INC., Wesley Chapel, Florida

Manager of Guest Activities June 2004-May 2005

Provided leadership and direction for the Guest Activities department by developing and implementing policies, procedures, plans, team building trainings, and programs governing all aspects of Guest Activities.

• Created, designed, and delivered team building and motivational trainings for corporate companies.

• Managed Guest Activities Department’s annual operating budget and payroll of $150M+.

• Recognized for maintaining 100% satisfaction with hotel guests, company, fellow employees, and first-time ROI department.

• Provided leadership to 12 staff members while devising plans to recruit, hire, and develop team members.

DORAL ACADEMY, Miami, Florida July 2001-June 2003

Parent Liaison

Established and maintained productive educational environment for faculty, parents, and 1,200 students.

• Played a key role in averting a teacher strike and a parent ‘revolt’ through active negotiations and communications with all involved parties. Able to address and correct volatile issues, obtaining all needed supplies for teachers.

• Assessed staff skills and competencies in order to maximize the education experience for students and ensure that staff skills were aligned with key growth strategies.

• Led planning and execution of innovative fundraisers, generating $250M for school supplies.

• Introduced a successful start-up sports program by organizing teams, scheduling competitions, obtaining uniforms, and recruiting coaches and volunteers.

• Developed and implemented strategies to attract, develop, maintain, and retail world-class teaching talent.

TRAINING WELLNESS AND ACTIVITIES, INC., San Juan, Puerto Rico

Consultant September 1996-December 1998

Consultant for Amgen, Intel, and Johnson & Johnson specializing in training, wellness, and productivity.

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• Coached 200+ employees at Intel at all organizational levels regarding trust, motivational and feedback performance.

• Reduced production loss by 40% at Intel by providing ergonomics programs and training seminars to employees, addressing muscle and carpal-tunnel issues at work and at home.

• Increased employee productivity and morale at Amgen by providing training sessions on self-esteem

JOHNSON & JOHNSON, San Juan, Puerto Rico

Human Resources Specialist May1990-September 1996

Provided Human Resources support, including training, wellness programs, and project management.

• Delivered training sessions to Johnson & Johnson division senior management on team building and presenting corporate reports in an interesting and entertaining manner.

• Successfully addressed employee resistance to ISO 9001 by providing innovative “Learning by Laughing” training for 1,500 employees.

• Increased revenues by $500M in six months by marketing and providing training for the Johnson & Johnson Wellness program to companies, such as Coca-cola, Merck, and Sterling.

• Successfully addressed employee resistance to ISO 9001 by providing innovative “Learning by Laughing” training for 1,500 employees.

• Decreased employee turnover by instituting recruiting strategies and behavioral-based interviewing techniques.

• Led efforts in receiving a quality assurance award for 100% compliance in ISO 9001 rollout audit.

ACHIEVEMENTS AND AWARDS

MetLife Achieve and Recognition Award – 2005-2007

Quality Assurance Award – 1996

Ethicon Quality Award – 1995

EDUCATION

Bachelor of Education: University of Puerto Rico, San Juan, Puerto Rico

SHRM HR Generalist – December 2003

MetLife Frontline Management Essentials Workshop

MetLife Coaching for Success Workshop – Development Dimensions International

Project Management – Teach Online Courses from St. Thomas University – Ergonomics – Docu Tools

Effective Presentations – Team Building – Signature of Quality – Ergonomics – Seven Habits of Effective People– Making Meetings Work –

ACTIVITES I”VE BEEN INVOLVED:

Diversity of Inclusion – Employee Relations – Recognition – Wellness Program – Patient Satisfaction

ISO 9001-9002

COMPUTER SKILLS

MS Word, Excel, PowerPoint. OutLook, Pathlore

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