Customer Service Insurance
Resume:
DEBORAH HARMON
CONROE, TX 77306
*********@*******.***
Summary of Qualifications
Excellent customer service skills; extremely proficient at prioritizing any duties assigned; respectfully handle all materials and information as confidential
Work History
Mar 2011 - Jul 2011
Jan 2010 – Mar 2011
Huntsville Memorial Hospital - Huntsville, Texas
Medicare Biller Rep
• Filing and follow-up for Medicare online electronic claims billing and eligibility systems (MPASS thru FSS)
• Documented all patient account discussions with patients and insurance companies on respective accounts or files
• Answered telephone inquiries of all types with highest regard for caller & their concerns
• Handled all types of filing: alpha, numerical, subject, and chronological
• Obtained motor vehicle accident information when necessary
Family Caregiver, Huntsville, Texas
- Assisted 81yo mother (carotid surgery), and amputee/ESRD brother with daily living activities.
- Transported brother to/from physical therapy 2x week, and 3x week to/from dialysis.
Sep 1999 - Dec 2009 St Vincent Health - Indianapolis, Indiana
Medicare Biller Representative
• Denial Management claims billing, appeals with medical records, and follow-up
• Skilled Nursing Facility, Home Health Agency, and Hospice billing & follow-up for hospital overlap dates of service reimbursement
• Filing and follow-up for Medicare online electronic claims billing and eligibility systems (MPASS thru FSS)
• Obtained Motor Vehicle accident information when necessary
• Documented all patient account and insurance company discussions on respective accounts or files
• Handled all types of filing: alpha, numerical, subject, and chronological
• Answered telephone inquiries of all types with highest regard for caller and their concerns
• Composed and typed letters to patients and insurance companies in Microsoft Word on hospital letterhead
Computer Skills
Typing Speed: 45-50 Words Per Minute
• Internet Browser (Internet Explorer), Microsoft Office, Word, Excel, Outlook
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