Chrishawnda Walls

*** ****** ******. • Marietta, Ga. 30064 • 678-***-****

dy2b3c@r.postjobfree.com

Medical Administrative Assistant / Insurance Verification Specialist

Over10+ years of Customer Service and Administration Skills

Medical Office Specialist seeks an office support position, and to further a career in Medical Administrations for a hospital or medical office. Dependable individual who enjoys challenges, learning and applying new skills. Detailed-oriented and organized; poised and professional; independent and self-starter, which has contributed to development of these key abilities:

• Excellent analytical, written, verbal skills • Ability to Multi-Task

• Organizational, manages time wisely • Flexible to change

• Exquisite Customer Service Skills • Creative with great initiative

Education:

JAVELIN TECHNICAL TRAINING CENTER, Atlanta, GA Oct 2006 -July 2007

Medical Office Expert

• ICD9-CPT4 Coding Terminology • Medical Terminology • Computerized Scheduling • Insurance Claims Processing • Anatomy & Physiology • Medical Records, Ethics & HIPAA• Medical Collections

Computer Skills:

Windows 98, 2000, 2003, Microsoft Office Suite, NexGen, Medisoft 11, Inphase, PCanywhere, HandyWorks, Office Therapy, Centricity, and NextMD

Professional Experience

GEORGIA UROLOGY OCT 08-JUNE 11

EMR SPECIALIST /APPOINTMENT SCHEDULER

•Answered multi-line telephone pertaining to appointment scheduling for new and current patients.

•Answered calls from patients regarding accounts, refill request, and lab results

•Scheduled appointments in computer system

•Sent out appropriate documentation to new patients via the computer and US mail.

•Called patients to confirm appointments for the following day.

•Sent messages to nurses and doctors via the computer.

•Registered patients in NextMD.

•Assist in other departments as needed.

•Maintained HIPPA compliance and patient confidentiality.

•Collected on past due accounts

•Schedule pediatric visits

•Verified insurance

LIBERTY TAX SERVICE DEC 2005-PRESENT

TAX PREPARER

• Prepared customer’s income taxes

• Answered customers tax inquires

• E-filed taxes to IRS

HENERY, KEMPER, & ZACHARY DEC 08 - OCT 09

CASE ANALYSIS

• Called debtors concerning outstanding balances

• Collected payments for overdue accounts

• Answered debtors questions concerning accounts

• Met daily and monthly quotas

• Collected debt effectively, safely and legally

• Mailed letters of outstanding balances

• Worked from home office

ANESTHESIA HEALTHCARE PARTNERS SEPT 08-DEC 08

CUSTOMER SERVICE/ COLLECTIONS

• Answer patient’s questions concerning accounts

• Called patients inquiring about outstanding balances

• Called insurance companies for claim status

• Posted payments and entered EOB’s information

• Updated patients demographic and insurance information

TRIPLE H CONSULTING

BILLING COLLECTIONS SPECIALIST DEC 07- SEPT 08

• Enter EOB’s into system

• Call insurance companies inquiring about outstanding claims

• Verified insurance

• Reviewed aging reports

• Improved revenue collection by updating billing practices for payment

• Work from home

Contact this candidate