Customer Service Sales
Resume:
Asia Gilmer
P.O. Box *** West Memphis, AR *****
**********@*****.***
Objective:
To obtain a position with a company that will enable me to utilize my skills and experience while maintaining growth and stability.
Experience
Intel 05/05 - 12/11
Customer Service Representative
*Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
*Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees.
*Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
*Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
*Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
*Recognized as "#1 Customer Service Rep" (out of 20 reps in division) in Fall 2004. Ranking was based on accuracy, customer service, duration of calls and availability.
*Co-developed on-the-job training program that reduced training time from eight weeks to five.
*Contributed to an 8% sales increase in 2004 by improving lead-generation and sales-tracking techniques.ÿ
Excel Evergreen 06/03 - 12/11
Warehouse Associate
*Received pick tickets from Warehouse manager and read order to determine catalog number, size, color, and amount of goods
#*Picked customer orders for consignment, ensured that the accurate number and type of product is loaded and shipped
*Obtained products from bins or shelves
*Re-packed and weighed orders which require such handling
*Maintained material handling tools by noting and reporting any damage or fault and connected battery to recharging station at the end of shift
*Carried and transported orders to shipping locations or delivery platforms with materials handling equipment, ensured orders are staged in array of delivery.
*Assisted in maintaining the security and protection of the merchandise in warehouse
*Executed daily operations of the power pick department.
*Provided assistance and direction to other stockroom, warehouse and storage yard workers.
*Examined and inspected stock items for wear and defects, reporting any damage to supervisors..
*Developed and established new storage systems that improved productivity and accuracy.
*Utilized hand-held computerized system to verify shipments and identify loads for re-packing and distribution to stores or forwarding into inventory.
*Loaded, bound, and arranged pallets, labeled, and transported into warehouse.
*Maintained compliance with all safety and corporate regulations.
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