Customer Service Data Entry

Linda M. Frank

** **** ****** ******** ** *****

Phone: 1-508-***-****

Cell: 774-***-****

EMAIL: *****************@*******.***

WORK HISTORY

**/****-**/**** ********** Clerk I

ICI Services, 28 Jacome Way Middletown, RI 02842

• Providing analytical review of government travel vouchers within the disbursing group. Utilize the

Defense Travel System to examine and verify adequacy, legality, propriety, and completeness for travel and travel related expenses. Research, interpret and apply regulations, requirements and procedures.

10/2007-08/2009 Accounting Clerk

Manheim New England, 123 Williams Street North Dighton, MA 02764

•Assisted in all aspects of Accounts Receivables. Providing excellent customer service to auction dealers,

Sales and Marketing. Assists with credit and collections. Process checks through the RDS scanner.

04/2007-09/2007 Accounts Receivables/Customer Service

Trelleborg Viking Inc, 290 Forbes Blvd Mansfield MA 02048

•Aiding in all aspects of Accounts Receivables and have direct contact with Sales and Marketing .

Providing excellent customer service including: answering the phones, filing, faxing, mailing out catalogs and contacting customers to resolve inquires.

Helping to teach customer service aspects to a part time employee.

05/2003-04/2007 Customer Service Representative

Tyco Kendall Healthcare 15 Hampshire Street Mansfield MA 02048

•Provides excellent customer service including : filing, faxing, data entry,

answering phones to aid in placing orders for medical products. Contact with sales and marketing personnel within and out of the company. Aids supervisors by taking on extra projects including: B/O reports, calling customers about new products, following up on suspended orders.

03/2001-7/2002 Customer Service

Adesa Impact 580 Myricks Street, E.Taunton MA 02718

•Assisted in all aspects of general office duties; filing, faxing, data entry,answering phones and aiding customers. Also acted as collections agent contacting customer regarding payment status.

09/2000-01/2001 Data Entry

World Publications 455 Somerset Avenue, North Dighton, MA 02764

(Hired through Bora Consultants Temp Agency)

•Processed orders for data entry.

Edited data entries on orders.

Catalogued orders into log binders.

01/2000-03/2000 Customer Service/Data Entry

Chadwick’s of Boston 300 Constitution Drive, Taunton, MA 02780

•Provided exceptional Customer Service.

Processed orders for data entry.

Fulfilled catalog requests to consumers.

Processed and filed returns.

10/1986-05/2000 Assembler/Machine Operator

Advanced Looseleaf Technologies 1424 Somerset Avenue, Dighton, MA 02715

WEBSITE: http://www.binder.com/index2.html

•Crucial member of machine operation to produce quality products.

Assist in quality control for product distribution.

Assist with production paperwork for finished product.

Book Binder

•Assist in the manufacturing process of binders.

Taught product production process to new associates.

Prime operator of machinery to aid in the manufacturing of products.

EDUCATION

Associates Degree in Computer Technology, Fisher College

Graduated - June 1999

Diploma, Dighton-Rehoboth Regional High School

Graduated - June 1988

COURSES COMPLETED

•Introduction to Spreadsheets.

Introduction to Multimedia.

Introduction to the Internet.

Introduction to Programming With Microsoft Visual.

Introduction to Networking.

Computer Hardware.

Computer Operating Systems.

Human Resource Management.

Word Processing Operations.

Advanced Word Processing/Desktop Publishing.

Computer Technology Internship.

LICENSES & CERTIFICATES

•Associates Degree in Computer Technology.

Obtained, June 1999.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate