Customer Service Human Resources

Maria V. Colon

*** **** ***** ******, *** **, NY, NY 10032

(646) 644- 6728 *****.*********@*****.***

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OBJECTIVE

Seeking a position as a team-player in employee relations or recruitment where acquired customer service knowledge will be utilized in a challenging environment to attain corporate goals

EDUCATION

Lehman College, Bronx, NY

Bachelor of Business Administration, Expected August 2011 interested

Concentration: Human Resources Management ~ Minor: Computer Applications

Pucmm College, Dom Rep

Operation Management Eye of Production in Goods and Services Seminar, August 2007

CEII 72hr Occupational Management

CAREER RELATED COURSES

• Strategic Management

• Human Resources Management

• Org. Behavior & Development

• Mgt Decision Making

• Principles Of Management

EXPERIENCE

PEDIATRIC 2000, NEW YORK, NY 07/07- 07/09

Referrals Coordinator/billing assistant

• Managed referrals for patients’ appointments with Specialist

• Arranged authorizations for patients’ insurance

• Handled calls from doctors, patients’ and other parties involved in the referrals process

• Verified patients’ information for the proper authorizations to be approved

SPORTS MEDICINE CLINIC, BRONX, NY

Assistant Representative /HR assistant 03/08-08/08

• Filled charts and files of customers alphabetically

• Scheduled appointments for interested members in personal training

• Arranged authorizations for patients’ insurance

• Managed clients’ information utilizing computerized system

EXPRESS FASHION, NEW YORK,NY

Fashion expert/Cashier 09/07-01/08

• Delivered excellent customer service through product knowledge and efficient service

• Processed cash, debit/credit transactions with 100% accuracy

• Utilized persuasive skills to promote credit card accounts, collaborated on new initiatives to market products with other staff members

INTERNSHIP

CLINIC DR DESCHAMPS, DOM REP 05/05- 01/07

Human resource assistant

• Answered phone calls, took messages, copied and faxed documents

• Developed Constructive and cooperative working relationship with others

• Assisted in pre-meetings activities

• Organized and maintained employee files

SKILLS

• • Fluent in Spanish and intermediate in French

• Proficient in Microsoft Word, Excel, Access, PowerPoint, Java script, Html and other internet applications

• Good public speaking, organization and communication skills

Reference upon request

Contact this candidate