Eesa Ali

**** ******* ** ****: 301-***-****

Laurel, MD 20707 Cell: 240-***-****

CAREER OBJECTIVE

A challenging position, utilizing abilities developed through my experience and education, with the opportunity for professional growth based on performance.

BACKGROUND SUMMARY

Dedicated, resourceful and decisive professional with three years of diversified customer service experience. Two years Distribution/Factory. Demonstrated skill in working independently or with a group. Proven ability to work under changing fast-paced priorities. Handle multiple tasks concurrently. Organized and experience in problem solving. Strong communication skills.

CAREER HISTORY

Inchcape Shipping Services / KMMC

Kuwait city, Kuwait February 2010-July 2010 .

Port Executive

 Responsible for field operations and will be reporting to Port Operation Manager.

 Port agency arrangements, crew movement, ship supplies and medical cases handling.

 Exercises executive responsibility for achieving legal objectives of the Port.

 Participates in the development of Port's strategic plan and development of key strategic initiatives, business plans and operational/resource priorities to achieve long-term and short-term goals.

 Plan, organize and administer the activities of a special district law office providing a wide range of legal offices & ministries.

Dreyer’s Grand Ice Cream

Laurel, MD___________________________July 2008 – December 2009 _________.

Flavor Tech/Warehouse Associate.

 Processed incoming orders for large client base

 Relocated pallets of ice cream to designated area by operating a forklift.

 Collected ice cream from different locations of the factory arranged them on a pallet and packed them for delivery purpose.

 Drove Trucks with Trailers to designated loading locations.

 Loaded trucks with large orders for delivery.

 Maintain Warehouse upkeep & inventory.

 Checked refrigeration when factory was closed to prevent loss of product.

 Prepared ice cream recipe for production line.

 Train new hire and switch shifts when needed to complete workload.

Dollar Thrifty Rental

Hanover, MD December 2007 – July 2008___________

Car Rental Agent.

 Provide quality customer service by greeting customers that are returning or picking up rented equipment.

 Review rental agreements, distribute equipment, ensure customer satisfaction with the equipment and provide directional assistance.

 Maintain company’s inventory of rental equipment.

 Answered multi-line phone system, evaluated the client’s needs and directed calls accordingly.

 Coordinate the resolution of client issues with co-workers and supervisors as needed.

Eesa Ali

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A & J Double Hand Service

Laurel, MD ________________________January 2006 – November 2007______

Assistant to Owner

 Deliver excellence customer service by responding to clients on the job site and handling telephone inquiries.

 Investigate and resolve customer complaints.

 Supported the administrative needs of the company.

 Prepared job Estimates for potential clients.

 Collected payments.

 Function on the jobs as a labor as needed.



Pet Vet

Clarksville, MD January 2005 to January 2006______

 Open hospital, greet clients and receive animal patients.

 Prepare animals for surgical procedures, such as taking X-rays, hair removal, drawing blood and cleaning surgical areas.

 Perform dental cleanings, dental X-rays and assist in dental procedures.

 Care for the patients by bathing, feeding, walking, and administering vaccines and medications.

 Support office staff answering phone, faxing medical records, and update medical records.

 Maintain a sterile environment by cleaning surgical rooms, office and animal facilities.

Benson Animal Hospital

Bethesda, MD July 2002 to November 2002

Veterinarian Assistant

 Evaluated client needs, cared for the animal patients both in surgery and office visits.

 Assisted the doctors during surgical procedures, such as preparing animals for surgery.

 Supervised the daily receiving of pet food order.

 Aided in the cleaning of the cages, animals, office, and surgical rooms.

 Provided quality customer service by greeting customers at the front desk, determine best method for resolution of their concerns, assisting them to their cars and providing extensive phone support.

SUMMARY OF QUALIFICATIONS:

Education: High School Diploma. Continental Academy, Miramar, FL

Skills: Microsoft Office and Internet Survey, Hardworking and detail oriented, with the ability to multi-task effectively. Language: Bilingual (English and Arabic)

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