Customer Service Services

Mohamad Harb

*** ****** **** • Inkster, MI ***** • 313-***-**** • *******@*****.***

CUSTOMER SERVICE VALET DOORMAN HOSPITALITY

SUMMARY

To work for a company that is founded on hard work, dedication, and has a desire to promote based on these qualities. I am a diligent, hard worker who has 6 years of exceptional customer service experience as well as a true desire to serve other people

PROFESSIONAL EXPERIENCE

Hyatt Regency Dearborn, Dearborn, MI February 2010-Present

Guest Services: Bellman/Concierge

Assist in meeting and solving guest requests and issues/complaints during their stay

Coordinate transportation, reservations, and VIP requests

Delivering of luggage, shipping receivables and amenities for all guests and convention groups

Liaison between the hotel guests and hotel management to ensure all guests are satisfied

Responsible for educating guests on features on their room and the amenities the hotel has to offer

Dearborn Transportation Services: Guest Services/ Valet January 2008-January 2010

Assist arriving and departing guests with luggage and directions

Responsible for the first and last impression a guest receives after arriving to and departing the hotel

Valet parking guest’s vehicles

Responsible for guest transportation and shuttle reservations

Collecting and recording the day’s receipts and cash transactions and keeping weekly financial reports

Coordinating the valet team on the groups in house and the events occurring through the day

Continually improving guest satisfaction and maximizing the financial performance of the department

Responsible for the safety of the guests when entering and exiting the hotel

HONORS AND ACHIEVEMENTS

Promoted to a bellman position at the Hyatt Regency based on my performance and dedication with Dearborn

Transportation Service

Employee of the month nomination 4 times

Received numerous guest letters and comment cards commending outstanding guest service and attitude

Received 4 “Gold Keys” which are awarded by meeting planners to one person in the hotel based on exceptional

customer service they received for both them and their convention group that the Hyatt hosts.

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