Area Director

Michael Devilliers

**** ********* *****

Marietta

GA 30062

Tel: 770-***-****

**********@***.***

Executive Summary Profile

VP, Director of Operations, Brand Leader and Hospitality professional with

over 18 years experience leading and directing all aspects of the

operational functions of Hotel and Casino Resorts, restaurants - both full

serve and especially quick serve, and with an intimate knowledge of

restaurant franchising. Recognized for the ability to assess operational

needs and to react swiftly to implement change that leads to greater

profitability.

Strengths:

. Leadership

. Financial Management

. Operational management

. Customer Liaison

Management Philosophy

In the ever changing economic climate of today, the need has never been

greater to service and delight every customer, both internally and

externally. In the Food and Beverage industry, it is imperative that an

organization fully realizes this and strives continuously to ensure this

happens. I strongly believe that extraordinary service is the rule and no

longer the exception. Two of my key strengths lie in leadership and

Customer liaison.

Examples of Accomplishments

Leadership

. Rose to rank of 1st Lieutenant in the Military

. Was a part of the Management team that undertook the largest ever

single unit opening for Sun International with over 3500 employees.

. Collaborated with and assisted members of the USAF in Sacramento, to

successfully close McClellan Air Force base, and remodel it into a

world class hospitality facility. Recognized for outstanding

achievement for this project.

. Was an instrumental part of the leadership team that opened five

unique Fast Casual restaurant brands as the initial part of a multi

unit expansion of over 150 locations in the Middle East.

. Founding member of the fast casual Boneheads concept specializing in

grilled fish and piri piri chicken

. Led the Boneheads concept in the research of and eventual

implementation of new software and Point of Sale systems to greatly

enhance operational profitability.

Operations and Finance Management

. Recognized as General Manager of the year by Atlanta Bread Corporate

for 2002 and 2003.

. Successfully led initial opening teams of 11 restaurants across five

different fast Casual brands between 2001 and 2008.

. Implemented a standard chart of accounts with emphasis on the Profit

and Loss statements to achieve benchmarks and set goals between

franchisees

. Decreased operating costs at company store, most notably labor, by 24%

. Implemented new and improved menu - system wide.

. Implemented value meal menu - system wide

. Led all new product development for Boneheads including new menus,

R&D, limited time offers and periodic specials.

. Communicated with franchisees and coordinated financial reporting of

eight locations to consolidate financial data.

Customer Relations

. Appraised and managed the administration of all customer feedback as

it relates to concept on a daily basis.

. Ensured all feedback was appropriately given to both customer and

franchisees alike.

. Accolades received from customers and peers alike for excellent

customer service.

Career History

Vice President of Operations and Development - Emerging concept in TN. 2009

- Present

. Responsible for new site selection, planning, development and

construction

. Responsible for all operational procedures and systems

. Responsible for all financial system implementation.

. Click www.humdingersrestaurant.com

Vice President of Operations - Boneheads, a Raving Brands concept. Atlanta,

GA. 2007 - 2009.

. Responsible for new store development, training, implementation and

support for all nation wide franchisees in the system.

General Manager/Operations Director - Lupton-Smith Holdings. Atlanta GA.

2001 - 2007.

. Responsible for all new store openings

. Co-founded Boneheads concept, responsible for all R&D and menu

development.

Hotel General Manager - Carnival City Hotel and Casino Resort, Sun

International. 1999 - 2000.

. Part of the opening team for this resort, hired and trained all

personnel

. Responsible for the comfort and well being of all Casino VIP guests.

. Maintained a 94% occupancy rate, well above industry standard.

Franchisee, The Keg and Crow - English theme pub and restaurant 1996 - 1999

. Owner operator

. Responsible for all day to day operations of the store

. Managed all financial reporting

Food and Beverage director - Carousel Hotel and Casino Resort, Sun

International, 1991 -1996

. Part of the management opening team of this mega resort and casino

. Recognized for outstanding achievement

Education

Unisa - University of South Africa

Protea Hotels Hotel and Restaurant Management

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