Manager Service
Resume:
Jasmine Hackett
P.O. Box *****, Wilmington, DE **899
*********@*****.***
Areas of Specialty • Domestic Violence
Education
Bachelor of Arts in Psychology
University of Phoenix
April, 2010-May, 2014
Experience SOCIAL SERVICES, Wilmington, Delaware December 1999-January 2001
Office Assistant
• Assist front desk staff with greeting customers, answering phones, copying documentation provided by the client, and assigning to designated worker.
• Receiving all incoming mail, logging in information received via excel and distributing to workers for processing.
• Keeping daily, weekly, and monthly client walk-in, appointment, and intake stats using excel. Create a report showing timely processing on average for all workers.
Senior Social Worker/Case Reader January 2001-February 2001
• Review Cases submitted by targeted workers for accuracy in processing food benefits according to FNS and policy guidelines.
• Return error cases to worker for corrections and resubmission within 48 hours.
• Keep daily, weekly, monthly reports of cases reviewed, total number of errors, over/under issuance percentage prevented by review.
Senior Social Worker/Case Manager February 2001- Presently employed
• Interviews client, family, and/or professional sources to determine client’s needs for a variety of social services, which may include employment, job search, and basic skills remediation.
• Develops a comprehensive cost effective service plan utilizing in-house sources, referrals, contracted providers, and/or institutions.
• Conducts on-going monitoring and assessment of service delivery for optimum quality and efficiency, and authorizes and recommends changes and adjustments as needed.
• Maintains comprehensive case records, summaries, statistical and narrative reports and completes required forms.
• Establishes effective working relationship with clients, family, community, and professional sources.
• Provides specialized casework and counseling services in such areas as protective, adoption, and options counseling.
• Provides direct casework service through individual/group conferences, counseling and/or site visits.
• Supplies information and responses to inquiries regarding services for clients, family, community and government agencies.
• May provide supportive casework to clients prior to, during, or after hospitalization based upon physicians diagnosis and recommended treatment.
Community Service Activities • Community homeless shelter volunteer
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