**** ******* ******
Patterson Ca. *5363
Highly competent, professional and creative individual with strong management experience. 25 years of experience in customer service, merchandising, project management and general operations in retail environments. Recognized for thoroughness, procedural knowledge, clarity of explanations and the overall knowledge of effective management principles. Highly motivated to learn new areas and assume extended responsibilities as needed.
2004- 2011 OPERATIONS MANAGER, PACIFIC RETAIL SERVICES
Responsible for the daily operations of a service merchandising company servicing over 500 stores. Responsible for negotiating and writing contracts to complete work for manufactures. Coordinate the scheduling of 75 people throughout northern California and Nevada. Consistently commended for organizing and completing projects on time while generating a profit in a very competitive field. Wrote and produced a weekly company newsletter with information and instructions for the upcoming week.
2001- 2004 RESET COORDINATOR, PACIFIC RETAIL SERVICES
Responsible for coordinating assigned projects. Assisted with 3 supervisors the scheduling and implementing of new schematics at retail locations throughout northern California and Nevada. Work closely with different locations and management teams to coordinate the completion of store resets.
2000 - 2001 ASSISTANT MANAGER RITE AID DRUG STORE
Worked closely with the store manager to supervise the daily operation of the store and the 25 store associates. Responsible for hiring, scheduling and payroll. Responsible to maintain the flow of merchandise into the store and to merchandise it according to company standards.
1998 -2000 FIXTURE INSTALLER, FG&T CONSTRUCTION
Responsible for coordinating the receiving and the installation of all store fixtures for Rite Aid Drug
Stores. Supervised up to 15 employees in all areas of remodels and new store installations. Proficient at building and installing gondolas, wall line fixtures and installing Pharmacy cabinetry. Interpreted blueprints and utilized general carpentry skills. Worked closely with store and corporate management to complete the installations on time and within budget.
1986 - 1998 STORE MERCHANDISER, PAYLESS DRUG STORE
Assumed full responsibility for coordinating the remodel of 54 existing stores and the opening
of 89 new locations. Participated in the recruitment, hiring, training and supervision of a new staff.
Served as the liaison between the main office, store management, vendors and subcontractors.
Coordinated the set-up, tagging, signage and merchandising of the stores. Supervised up to 50
employees and contractors in all areas to assure smooth transitions.
Northern Illinois University, DeKalb, Illinois
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