SUMMARY

Seasoned IT/business advisor with over ** years overall experience (including over 10 years in IT). Worked closely with client teams (senior and middle management) to develop business cases, program planning and implementing on premise & web based programs. I have lead teams to implement end to end programs in Finance, Hi Tech & Telecom vertical. I have managed multi million dollar COTS (commercial off the shelf) programs like Oracle Applications, Siebel CRM, Java Mainframes. I have been involved in many high end consulting assignments for creation of strategic roadmaps, application consolidation/rationalization, package evaluations and others. I am currently involved in an assignment to advise the senior management to make the best use of existing infrastructure & applications. I bring excellent customer focus & people management and am looking forward to utilizing my expertise.

PROJECT & PROGRAM MANAGEMENT EXPERIENCE

• End to end (from business process definition to deployment) Projects implemented:

o Leads to order management automation for a leading satellite manufacturer in USA

o Service Management for largest consumer bank in USA (global rollout)

o Sales & service portal for one of the leading handheld manufacturer in USA

o Production support of leading telecom companies in USA

o Contract Management automation of airplane engine / parts manufacturer in USA (global rollout)

o SaaS implementation of CRM & PRM for a leading software/hardware manufacturer in USA (global)

• Multi million dollar enterprise projects Project and program Management experience (average USD 5 million, team size 45-50)

• Implemented Sales Force Automation, Opportunity to Order Management, Service Requests, Campaigns & Marketing. Project involved multiple tracks including data migration, enterprise application architecture, real time and batch integration using TIBCO, MQ Series middleware, reporting using Brio, Actuate and data warehouse, mining.

• Managed multiple projects concurrently, managed budget, schedule & quality of concurrent multi track projects with multi-vendors, multi-cultural mix of teams and global deployments.

• Part of PMO and managed multiple Project Managers for various tracks. Ensured that project quality, budget and timeline as well as project methodology was being followed. Developed change management processes.

• Managed onsite as well as offshore teams in all projects, interacted with offshore teams, leads & delivery managers extensively to ensure smooth project delivery from offshore.

• Bottom line responsibility for P&L of the account, escalations, recognitions & team building activities.

• Responsible for expectations setting with Business, stakeholder management, managing scope, creating Change Requests for scope

• Creating roadmap, systems consolidation & implementation strategy and implementation team.

• Responsible for resource planning, creating & maintaining project plans, timelines, deliverables and coordination with offshore managers.

• Create & submit reports on cost saving, value adds, lessons learnt by applying best practices, streamlined processes

• Responsible for determining risks and mitigation, resource planning, project plans, deliverables, status reporting, discussions with and suggestions to Intelsat management, maintaining CMM level documentation.

• Creating & managing the detailed project plan for the entire implementation, assigning tasks.

• Suggest Siebel best practices, plan pilot tests for specific LOBs, monitor performance of the application.

• Set up & managed Siebel Center of Excellence at 2 clients, managed Infosys, client & vendor resources.

• Well versed in SDLC, Agile & Infosys proprietary InTrack CRM implementation methodology.

• Have experience in Full lifecycle implementations (from project business case, scoping to global deployment), As Is & To Be business process, business process harmonization across the globe, conducting JAD sessions, Gap Analysis, functional specification and high level technical design).

• Worked with multiple vendors, contracts and led commercial negotiations.

CONSULTING (6-8 WEEKS PROJECTS) EXPERIENCE

• Led a team for developing CRM roadmap for computer manufacturing global leader:

o Conducted workshops involving Directors from different functional groups, Application Managers to understand CRM vision, objectives and key success factors.

o Collected business pain points, IT pain points, statistics and interviews to collect information on key CRM issues faced by the client.

o Provided ideas on Sales, Service CRM improvement to the group to understand their ideas better.

o Collected capabilities, drilled into high level functionality, IT & Business strategies, IT operations and planned initiatives and readiness of various groups to adapt new technology and change in business processes.

o Developed CRM roadmap deliverable consisting of: prioritized capabilities, application consolidation, sequence of capabilities to be rolled out, package evaluation based on prioritized capabilities, high level CAPEX, OPEX, implementation cost and timelines.

• Business Analyst role in Sales Force Automation for a medium sized telecom company in USA

o This project was 8 week business requirements gathering, prioritization & harmonization project. I played the role of a Business Analyst. Level of complexity was high since it involved multiple teams across 3 lines of businesses and multiple teams across 16 countries

o Worked with client leadership to finalize the key SMEs, business process owners, conducted JAD sessions, conference calls for various countries to collect requirements.

o Worked with client leadership to develop sales organization hierarchy, roles & responsibilities, ability to view accounts, security requirements.

o Published As Is processes, conducted gap analysis, designed To Be processes and obtained a sign off from the key user/SME community.

o Conducted application walk-through for key requirements to ensure SME provides a sign off from SMEs.

o Developed Business Requirements Document and functional specification.

• Other projects implemented:

o Led a team for developing CRM roadmap for one of the largest brokerage house in USA

o Part of team for developing Master Data Management roadmap for one of the credit rating agencies in USA. Deliverables included Data Architecture, high level Data Model design, Data cleansing, Data Governance & stewardship processes.

COST SAVINGS

• Testing CoE savings of over USD 1 million per year for my client because of:

• Streamlined processes

• Automated test scripts

• Higher resource utilization

• Better knowledge management (savings on ramp up time of new resources)

• Streamlined Production Support processes, set up ticket routing process & mechanism, devised SLA, escalation processes. Saved over USD 1 million per year for the client.

• Implementation Savings: Client website with a Siebel backend helped them utilize existing infrastructure thus saving them additional USD 3 million additional budget.

COMMERCIAL MANAGEMENT

• Management of project related contractual relationships including negotiation of project MSA, customers & sub-contractors.

• Led Fixed Price and Time & Material based projects contractual discussions, Statement of Work preparation.

• Facilitated commercial discussions between client & third party vendors for resources & setting up MSA.

PRACTICE LEVEL INITIATIVES

• Led multiple teams to develop Solutions (key differentiators) from sales & delivery perspective

• Led knowledge management initiatives for multiple projects in USA.

PERSONNEL MANAGEMENT

• Management, appraisals and mentoring of team members (managed team size ~ 50 to 80)

• Actively participated in recruitment drives, techno-functional and commercial interview process.

TECHNOLOGY EXPERIENCE

• CRM On Premise: Siebel Enterprise Horizontal and vertical, Siebel ISS (eConfigurator, ePricer), Enterprise Architecture Integration

• CRM On Demand: Siebel On Demand, SalesForce.com

• MDM solutions: Siebel UCM, IBM WCC

• ERP: Oracle Manufacturing 10.7

• Data Quality product First Logic version 2.1, Informatica

• Oracle 10g, SQL Server, Solaris 10, Sun Java web server, Web-sphere & Apache front end servers.

• Multi-tiered architecture (database, Siebel application servers, Sun Java, Web-sphere & Apache) – all layers load balanced / clustered

WORK EXPERIENCE

• Infosys Technologies Limited (03/03 to present)

• Aces International (now Cognizant Technology Solutions): (03/01 to 02/03)

• USES, India (03/1999 – 02/2001):

• Engineering industry

o Uhde India Limited: 08/1997 – 11/1998,

o Kirloskar AAF Limited: 03/1996 – 07/1998,

o Thermax Limited: 08/1993 – 02/1996)

ACADEMICS

• Bachelor of Chemical Engineering: June 1989 – June 1993

• Trained in ERP (Baan IV C), Nov 1998 – Mar 1999

• Trained in Oracle ERP, Database, Visual Basic, eCommerce

VISA STATUS

• USA: Green Card holder

• Canada: Permanent Resident

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