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Sales Customer Service

Location:
Cypress, TX, 77433
Salary:
220000
Posted:
October 19, 2012

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Resume:

DAVID WEST

***** ******* *** *****, *******, Texas 77433

713-***-****

dp4zz6@r.postjobfree.com

~ GLOBAL VICE PRESIDENT OF SALES AND MARKETING ~

QUALIFICATIONS PROFILE

Highly accomplished, hands-on, and innovative professional, with verifiable achievements in driving tactical vision and creating long-term value in corporate and international settings. Equipped with proven adeptness in all aspects of business startup and development, sales and marketing, and operational management. Powered with solid expertise in forecasting, budget setting, headcount levels and placement, and product development strategy. Armed with best management approaches in directing sales and marketing strategies for a manufacturer of deep water subsea oilfield equipment. Frequently tapped for high-level turnaround decisions and rapid conflict resolution.

- Strategic leader, known for the ability to generate impressive sales results, capture market share, and maximize client base.

- Conceptual thinker with strong adeptness in utilizing out-of-the-box techniques in developing innovative processes that help optimize operational efficiency, reduce costs, and improve profitability.

- Effective communicator and negotiator; expert at establishing strong, professional relationships with partners, clients, and executives within multiple industries. Fluent in English and Bahasa language.

AREAS OF EXPERTISE

Revenue Growth and Profitability - Sales and Account Cycle Execution - Key Business Partnership

Strategic Business Planning - Budget Optimization and Cost Control - Process and Productivity Improvement

Client Service and Support

EXECUTIVE CAREER HISTORY & MILESTONES

DRIL-QUIP INC.

Sales Manager, Houston Western Hemisphere - 2007–2009 and 2012–Present

Establish a reputation for continuously handling increasing responsibilities of the Global Vice President. Effectively manage global sales forecasting, budget setting, all global agencies and product lines including launch of the down hole tool product line. Provide hands-on supervision to 15 people outside sales force all locally based in Houston, Texas; along with 13 staff of inside sales team responsible for sales administration for the Western Hemisphere. Expertly handle direct sales, marketing, and sales representation, covering the entire Western hemisphere. Exemplify out-of-the-box thinking in formulating sales and marketing strategies for the United States, Canada, and all Latin American countries except Brazil; work and report directly to the Global Vice President of Sales and Marketing. Broaden knowledge and skills of new employees by developing a new training program, offering full technical training along with offshore experience in support to accelerated aggressive program aimed at producing competent sales engineers.

EXECUTIVE ACHIEVEMENTS:

- Brought profit enhancement through innovative design of strategic and tactical business and sales and marketing plans.

- Positioned company for advancement by capturing new markets as well as by successfully opening and maintaining key accounts.

- Drove increase in business and profitability through presentation of growth strategies, thereby generating revenue annually with a total of $450M business.

- Effectively promoted and delivered opportunities for staff growth through the implementation of a new tier management structure within the Sales Team.

- Fulfilled an instrumental and leadership role in the development and execution of sales and marketing and operational team; created a strong customer service program.

Sales Manager, Asia Pacific Pte Ltd., Singapore - 2001–2006 and 2009–2012

Assumed full management accountability to a 9 person outside sales force based locally throughout the region. Provided expert oversight in coordinating sales, marketing, and sales representation, covering the the Asia Pacific region. Achieved market dominance by creatively developing sales and marketing strategies for the region. Rendered tactical direction to a 9-person service force responsible for technical service and installation of subsea and surface production and drilling systems. Handled and supervised 6-people Inside Sales team handling all order management for the Asia Pacific region. Closely monitored a service tool inventory with more than $10M in value.

EXECUTIVE ACHIEVEMENTS:

- Successfully generated quantifiable return on investment by introducing and implementing a new training program focusing on account management, goal setting, and feedback systems as well as strategic and tactical business planning.

- Earned distinction as a major contributor to the obtainment of sales goals by delivering growth strategies, thereby generating more than $85M business.

Technical Sales Manager, Asia/P.T. Intimas Primapratama, Jakarta, Indonesia - 1998–2001

Rendered tactical direction and oversight to the overall aspects of sales, service, and manufacturing operations in Indonesia. Capably led, managed, and monitored the field service in Asia Pacific region, including five service engineers. Utilized keen attention to detail in handling and controlling sales in the Philippines, Japan, Korea, and Taiwan. Demonstrated expertise in writing and creating business plans; formulated and introduced functional responsibility. Established and pioneered a local manufacturing company in Indonesia.

EXECUTIVE ACHIEVEMENTS:

- Brought more than 25% cost savings through the design of flexible rate and pricing schedule while fostering cost-effective programs.

- Accelerated key growth by significantly increasing sales tenfold, thus maximizing gross margin profit and revenue.

- Aided and optimized a multi¬million-dollar business through the development and implementation of customer service and sales support teams as well as marketing infrastructure.

EARLIER EXPERIENCE

DRIL-QUIP INC.

Area Sales Manager, Pte Ltd., Perth, Australia - 1997–1998

- Expertly managed and oversaw 12 key accounts in Australia and New Zealand.

- Maximized client base and generated referrals and repeat business through technical and commercial assistance to various customers.

- Improved and boosted company profits by successfully negotiating and closing a $4M contract award with Woodside Petroleum.

Field Service Engineer - 1995–1997

- Led efforts in the development, establishment, and operations of a field service organization in Asia Pacific and Australia.

- Displayed technical proficiency with the installation and execution of high-pressure surface and subsea drilling systems.

- Directly supervised and coordinated the Service Department in Perth, Australia.

Field Service Engineer, Europe, Ltd., Aberdeen, Scotland - 1988–1995

- Presided over full spectrum of field service works in North Sea and worldwide.

- Contributed to the successful set-up and installation of high-pressure surface, subsea drilling, and production system.

SALVESEN WELL SERVICES, ABERDEEN, SCOTLAND

Operations Supervisor - 1983–1988

- Rendered direct supervision to the entire field service department with 20 personnel while closely monitoring the computerized make up of premium thread connectors.

- Utilized resourcefulness and technical aptitude in the design and fabrication of hydraulic power units and ancillaries.

EDUCATION AND CERTIFICATIONS

Robert Gordon University, Aberdeen, Scotland

Master of Business Administration in Business and Marketing, Online, In Progress

Kingsway Technical College, Dundee, Scotland

HND Technology Certification

Montrose Academy, Montrose, Scotland

S.C.E “O” Grades in Mathematics, English, Physics, Chemistry, Biology, French, Latin, Geography, Arithmetic, and Music

S.C.E. “High Grades” in Geography and English

PROFESSIONAL TRAINING

TACK Training Effective Management Course

PROFESSIONAL AFFILIATION

Society of Petroleum Engineers and Society of Underwater Technology



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