Customer Service Engineer

Brian MacDonald

**** ****** ***, *******, ** **323

Home: 219-***-**** - Cell: 219-***-**** : **********@***.***

Career Overview

Responsible for assisting with the daily management, supervision, coordination, and successful completion of the project. Also making sure that all customers and the orders are shipped to their spec.

Skills

● Solid experience resolving customer complaints

● 3+ years’ experience in warehouse supervision

● 6+ years’ experience in commercial site work supervision

● Good verbal/written communication skills

● Proved ability to manage and schedule large crews

● Excellent customer service skills

Professional Experience

Field Engineer

March 2006 to August 2009

Bovis Lend lease – Chicago, IL

Assisted superintendent with daily field operations of multi scale industrial, commercial and residential projects

Coordinate work performance and shipping materials with all sub-contractors.

Managed the health and safety of 25 to 200 union tradesmen throughout the duration of the projects

Collaborated with general contractor and sub-contractors to ensure smooth work flow and efficient organization operation

Counter Sales / Warehouse Manager

April 1999 to March 2006

Englewood Electrical Supply – Hammond, IN

Maintained high levels of customer service Coordinated all inbound and outbound shipments

Negotiated in a Collective Bargaining Agreement with Teamster Union Supervise 5 union employees

Managed over $500,000 of electrical inventory / Customers orders

Education and Training

Purdue University Calumet 2007

Hammond, IN, United States

Organization, Leadership and Supervision

Bachelor of Science

Keywords

Shipping, receiving, supply chain, operations planning,

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