Manager Security Medical Operations Management
|Carlos A. Spinola
** ******* ******, ******, ** *2125
H :(617) ***-**** C: (617) ***-****
SUMMARY OF QUALIFICATIONS
Extensive operations management and direct supervisory experience in high-pressure work
environments. Excellent verbal and written communication skills. Highly organized with strong
problem-solving and analytical skills. Fluent in English, Portuguese and Capeverdean Creole.
Proficient in Microsoft Word and Excel.
Medical Interpreter Training Certificate 2011
Successfully completed the Fundamental of Medical Interpreter Training in Portuguese at the
Central Massachusetts Area Health Education Center (AHEC).
Trained in all aspects of Medical Interpretation including but not limited to Standards of
Practice and Role of the Interpreter, Code of Ethics, HIPPA and Universal Protections,
Communication Skills, Medical Interview, Medical Terminology and Anatomy and
Physiology of the human body.
Northeast Security Security Officer 2011 to 2012
Provide security of building, grounds and parking areas. Monitor access control. Inspect building for fire and safety hazard, break-ins, unsecured doors and windows. Monitor security and fire alarm panels. Conduct investigation of incidents and write investigative reports. Respond to emergencies as necessary.
McGarr Corporation, Watertown, MA Area Operations Manager 1998 –2010
Reported directly to President and CEO of company while managing a team of security Supervisors at several sites in and around Boston. Maintained regular client contacts in meetings to ensure contractual service delivery. Scheduled and adjusted staffing levels so as to meet client requirements while controlling labor costs in a 24-hour work environment. Prepared weekly electronic payroll and timesheets for 150 security officers. Conducted annual performance evaluations of supervisors and security associates. Conducted regular post inspections to evaluate service quality. Maintained all company records and inventory control of company vehicles and equipment. Met individually with clients to ascertain business and took corrective action whenever necessary. Reviewed and posted daily post orders. Performed other duties as requested.
Stride Rite Corporation, Lexington, MA Loss Prevention Supervisor 1987 – 1998
Directly supervised a team of 20 security officers. Scheduled work hours for in-house and contract security detail on a weekly basis. Monitored and maintained security equipment, such as alarms, radios and vehicles. Investigated shipment shortages, larceny and theft. Performed weekly fire prevention tours and tested water flows throughout the facility. Coordinated fire drills for 275 employees. Conducted off-hour post inspections, ensuring round-the-clock security. Prepared payroll and conducted annual performance evaluations of department personnel. Interviewed potential employees and assisted senior management in the hiring process. Trained newly hired security officers. Chaired security/safety committee.
UNICCO Service Corporation, Boston, MA Operations Manager 1989 – 1991
Monitored daily operations and supervised 12 employees. Prepared weekly schedules and assigned job tasks. Performed inventory control of maintenance equipment. Interviewed potential employees and assisted senior management in the hiring process. Trained and assisted new personnel. Ensured proper use and storage of hazardous materials.
University of Massachusetts at Boston Bachelor of Science Degree, Criminal Justice 1998