WENDY E. CORDERO

**** ****** ***** ** ***. **** Euless TX 76039

214-***-**** dmkr9s@r.postjobfree.com

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OBJECTIVE

A human resources professional, played a key role during successful company representation at college and professional job fairs, creating the company profile promotional materials, providing on-board training and participating during the full recruiting life cycle process. Looking to obtain a Human Resources position in a proven organization focused on getting positioned in their business operations while supporting and developing the employees’ skills and career paths. Able to travel.

PROFESSIONAL EXPERIENCE

JP Morgan Chase Bank Grand Prairie, Texas

May, 2009 to Present

Personal Banker

• Manage business and personal accounts customer inquiries relating to deposits, financial transactions and problem resolutions.

• On-line verification of information and transactions for personal and business accounts; escalate customer inquiries to specialists depending on the category.

• Involve in cross-selling and sales referrals of Company products.

• Recognize and offer new business opportunities and solutions by evaluating customer’s financial needs and focusing on how our products provided and serve their financial goals.

• Expert handling different products and executing Chase best practices. Keep updates on licenses, trainings and FDIC regulations.

• Participate during business customers on site activities to provide orientation to employees about Chase products and special offers.

MERCK SHARP & DOHME CORP. Carolina, Puerto Rico

January, 2004 to June, 2008

Professional Medical Sales Representative

• Demonstrated the skills, customer services oriented and sales finesse necessary to move from one territory and product category to the next based on ability to go above and beyond established goals and objectives.

• Drove revenue and market share across various clinical sectors calling on and educating primary care physicians and specialists.

• Managed territory budget with the objective of implementing winning marketing strategies.

• Coordinated marketing activities, conventions and promotions.

• Planned, coordinated and directed educative forums, health care conferences and round table discussions enticing the participation of physicians.

• Administered control of samples, educational material, promotional items and marketing expenses.

• Generated daily reports highlighting sales/call strategies.

• Processed health insurance documentation (Medicare and Private Locals and National Health Insurances) to the corresponding companies.

ADECCO San Juan, Puerto Rico

September, 2002 to January, 2004

Human Resources Coordinator

• Executed applicants database screening to obtain prospect candidates to the open positions.

• Coordinated new hires on-boarding and followed full life cycle recruiting process including sourcing, interviewing and selection.

• Contacted and head-hunted candidates for client positions pipeline. Point of contact of temporary staff located in different corporate clients.

• Processed and maintained employee payroll data.

• Planned the Annual participation during college job fairs providing orientation to future professionals.

• Developed training materials.

• Submitted purchased orders for all marketing and promotional materials for professional and college job fairs.

• Monitored and escalated all issues pertaining to employee performance, payroll discrepancies, ID card issuance and/or employee grievance.

• Followed and monitored compliance to labor laws, regulations and policies.

• Coordinated drug testing and staff motivational activities.

• Attendance to employee’s events such as seminars, open enrollment and others events that required by Human Resources.

• Prepared and delivered client invoice and monitored payment.

EDUCATION

MBA - Human Resources, 2004

Inter American University of Puerto Rico, San Juan, Puerto Rico

• Completed three-month MBA internship program through the Hispanic Association of Colleges and Universities (HACU). Served as Human Resources Evaluator in charge of receiving and evaluating new personnel, and classifying all resumes as part of the initial screening process for the USDA. Kansas City, MI, summer 2002

BBA- Marketing, 2001

University of Puerto Rico

Arecibo, Puerto Rico

MEMBERSHIPS/CERTIFICATIONS/LICENSES

SHRM-Society for Human Resources Management

Medical Sales Certification, December, 2001

Series 6 and Life Insurance, Sponsor by JP Morgan Chase Bank, May, 2010

SKILLS

• Time management

• Negotiation

• Recruiting, staffing and interviewing

• Exceptional interpersonal communication and presentations

• Customer Assistant Chase Bank Application

• Outstanding customer service and integrity

• Ability to meet deadlines

• Effective team player and builder

• Microsoft Office professional proficiency

• Proficient with Windows Vista, XP

• In-house Applicants Tracking System

• Web engines (Mozilla Firefox, IE, Google Chrome)

• Translator / Fully bilingual English and Spanish

Contact this candidate