Summary:

Information Technology Project Manager with 13 years of experience in the banking industry. Solid expertise in solutions implementation and customer service with a unique drive for excellence and success.

Professional Profile:

•Outstanding background of leadership including increasing annual efficiencies for multiple product lines and service organizations across the organization. Efficient in minimizing the project time over runs. Proven expertise in ensuring compliance issues are met through system design.

•Task-oriented Project Management Professional (PMP) with expertise in core project-management concepts such as project charter, project plan development, scope management, resource management, risk management, project control and execution, quality/defect management, and change management throughout the project life cycle.

•Motivated achiever with over thirteen years of significant, progressive experience in Information Technology, focusing on web-based and client/server-based applications, custom development projects, as well as customization of packaged applications.

•Creative thinker and analytical problem-solver with demonstrated ability to manage projects from planning through execution/completion under the pressure of fast-paced, time-sensitive environments.

•Knowledge and execution of Structured Query Language (SQL) and several relational databases (Oracle, DB2 and SQL Server).

•Skilled at coordinating the successful simultaneous development of several projects.

•Strong organization, interpersonal, customer service and communication skills.

•Demonstrated talent for learning and utilizing new technologies.

Banking Systems: Impacs(IMA), Advance Loan Systems (ALS), Savings/Time (ST), TSYS, Loan Center, E3 Mortgage System, Mortgage Loan Servicing (MLS), Profile, WebCSR, WebClient

Working Relationships: Symcor, Fidelity, FiServ, Equifax (Appro and CRIF-Appro), TSYS, Hartland, RRDonnelly, InfoGroup, SAS

Computer skills: Expert user in MS Project, MS Word, Excel, PowerPoint, Outlook, Access, Visio and TestDirector (Quality Center).

Professional Experience:

IT Project Manager

RBC Bank, Raleigh, North Carolina 7/2007 – 3/2012

•Liaisons with Business Partners, System Analysts, Developers, QA Testers and third-party Vendors to coordinate SDLC projects for host, distributed systems and mainframe applications to successful completion.

•Project Management responsibilities include developing, monitoring and managing IT resource plans and project schedules, budgets, status reporting, communication plan, risk logs, issue logs, change control and driving completion of project deliverables in accordance with RBCC’s Project Management Framework (PMF) methodology.

•Facilitates reviews of all IT Project Documentation (Project Charter, Business Requirements Document, Commitment to Deliver, MS Project Plan, Software Requirements Specification, Security Documents, Master Test Plan, etc.) with the Project Stakeholders to attain approval and sign offs.

•Tracks dependency-driven and resource loaded schedules to meet project objectives based on project estimates.

•Identifies signs of scope creep and reinforces project scope, adjust project schedule and resources to stay within range of project’s timeline and budget, escalating slippage as necessary.

Wachovia Mortgage Center, Raleigh, North Carolina 9/2006 – 6/2007

Mortgage ~ Financial Services

Implementation Project Manager/Business Consultant

•Acted as liaison between Business Partners and Vendor. Responsible for defining system requirements, communicating timelines, managing tasks, requesting sizing estimates, managing budgets and conducting testing on system enhancements related to sales functions. Project is currently on schedule and under budget.

•Ensured that project team was on task and project schedule accurately reflected the team’s efforts and project’s status.

Business Analyst/Project Analyst

•Elicited business, system, user, functional and technical requirements.

•Document user interfaces, use cases, configuration specifications and any other design documents necessary to support requirements.

•Documented test scripts and performed user acceptance testing, implemented changes into production environments, performs conversion/merger activities, provided end-user production support and consulted with the Mortgage business units regarding their technology needs.

Branch Banking & Trust Company, Raleigh, North Carolina 9/1999 - 6/2006

Banking ~ Financial Services

eBusiness Implementation Manager

•Worked closely with Mortgage and Loan Services in the definition and translation of their requirements.

•Assisted technical writers in gathering detailed functional specification documentation for web page, system and/or application development.

•Helped bring our Online Mortgage Application integration with MortgageBots to market along with desktop Loan Pricing Model for Business Lenders and other Mortgage system enhancements and updates.

•Provided recommendations into the change control management plan which has been adopted and implemented.

•Consistently recognized by client management, project resources and end-users for providing excellent customer service.

•Successfully collaborated with various external vendors and delivered system to end-users with positive results.

•Developed and implemented new communication, risk and quality management plans.

•Recognized approximately $970,000 in efficiencies gained through web channel initiatives for Mortgage, Retail Deposits, Loan Services, International Services, Branch Operations, Financial Service, Material Management, etc.

Business Analyst/Project Analyst

Oversaw functional requirements, design, scripting, user acceptance and the roll-out of multiple web-based upgrade initiatives. Ensured that objectives were accomplished with outlined priorities. Analyzed results of solution implementations to discover more efficient ways to maintain and service applications.

Subject Matter Expert/Consultant

Reviewed and recommended ways to reduce project schedules by 20 – 40% for highly visible projects. Served as the author and subject matter expert as the senior team member in the documentation of the eBusiness project methodology. Also acted as a consultant in the planning and implementation of the integration with MS Project Server.

Licensure and Certifications:

PMI Certified – Project Manager Professional, 2005

Affliations:

International Honorary Society: Phi Gamma Mu, 2004

Member, NC Project Management Institute, Since 2005

Parent Teacher Association, Board Member Aversboro Elementary School, Since 2007

Parent Teacher Student Association, Board Member, Garner Senior High School, Since 2009

Justice Theater Project, Board Member, Since 2010

Education:

Western Carolina University – Cullowhee, North Carolina

MPM in Project Management, GPA – 4.0, August 5, 2005

North Carolina Wesleyan College – Rocky Mount, North Carolina

BS in Business Administration, May 12, 2001, Magna Cum Laude, GPA – 3.85

NC State University – Raleigh, North Carolina

August 1989 – May 1997

References and Relevant Professional Training available upon request.

Project Portfolio of most recent position is available detailing scope, budget, benefits and system impacts.

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