**** ******* ****** ~ Bonita, CA ***** ~ (***) *** - 4529 ~ Email ~ dkwydf@r.postjobfree.com

PERSONAL PROFILE

Dedicated, hardworking, conscientious and personable employee works effectively with executives, co-workers, associates and customers on all levels. Exceptional work ethic. Completes all tasks, assignments and responsibilities on time... Excellent interpersonal, organization and administrative skills.

PROFFESIONAL EXPERIENCE

THE CORKY MCMILLIN COMPANIES

Escrow Coordinator 1998 - 2009

Responsible for the efficient coordination of sales contracts, escrows, and all activities relating to the escrow.

• Reviewed escrow instructions, amendments and obtained signatures and notarized as required

• Supported escrow assistants to maintain communication between all the parties involved in the real estate sales transaction agents, lenders, escrow, appraisers, client, etc.

• Proactively tracked and met closing deadlines

• Organized, copied, sent out and maintained escrow paperwork and sales contracts

• Tracked all contingent sales, buyer incentives, price adjustments and resale commissions

• Set up and maintained New Home Sales files, and filed all supporting documents

• Exceeded client expectations of responsiveness and customer service

• Tracked multiple files simultaneously

• Maintained referral database and notified escrow about outside commission payments

• Prepared Excel reports

• Proactively managed a wide range of administrative tasks, including filing, copying and phone coverage/follow-up

MISSION FEDERAL CREDIT UNION

Member Consultant III 1987 - 1998

Held progressively responsible positions, performing a wide range of member services and operational duties.

• Consistently met or exceeded monthly personal sales goals

• Implemented sales strategies and targets, motivating employees to meet and exceed expectations

• Established and cultivated relationships with new and existing customers, understanding their needs and providing advice on service options

• Participated in sales calls and attended professional meetings and conferences

• Managed and lead staff and facilitated professional development training

• Communicated, implemented and ensured compliance with corporate policies and procedures

• Processed data to produce accurate facts, figures and reports

• Evaluated new and renewal lending proposals, negotiated terms and submitted proposals

• Assumed overall accountability for products and services, including consumer lending, current account transactions, unsecured loans, overdrafts, credit cards and personal loans

• Represented company at business, community and networking events

EDUCATION & RECOGNITION

SOUTHWESTERN COLLEGE – Real Estate Principles

CALIFORNIA NOTARY PULBIC – Valid through 2011

PRINCIPLE AWARD – The Corky McMillin Companies

PERSONAL TOUCH AWARD – Mission Federal Credit Union

REFERENCES

AVAILABLE UPON REQUEST

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