Information Technology Professional
Resume:
JOHN L. HOLMES
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**** ********* ***** • Rowlett, Texas 75089
972-***-**** (M) • ******.*.****@*****.***
INFORMATION TECHNOLOGY PROFESSIONAL
Information technology professional with 20+ years experience. Expertise in computer science, networking, and information technologies. Proven ability to manage day-to-day operations of technical departments, technology system life cycles, and wide area networks. Demonstrated skill in designing cost-effective network and telephony solutions to remote locations and developing and testing continuity planning and disaster recovery. Eligible for security clearance.
Account Manager • Client Relations • Customer Service • Implementation • Network Administration
Network Management • Operations Management • Project Management • Proposal Preparation
Strategic Planning • Systems Installation • Telecommunications
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CAREER ACHIEVEMENTS
Defined requirements, evaluated systems, selected, implemented and transitioned practice from charts and paper systems to electronic infrastructure, applications, and services.
Converted 12 medical offices from paper to electronic processes.
Implemented electronic medical record process that improved the billing system by increasing charge capturing resulting increased revenue, improved patient care, and practice expansion.
Integrated and created information exchange between multiple software applications that allowed medical personnel access to all patient information via 1 system, leading to decreased time spent on record keeping and payroll cost.
Designed cost-effective solutions for many Fortune 500 companies, including AT&T, GTE, Fiserv, Norfolk Southern Railroad, Genuine Parts, Coca Cola, Siemens, Compass Bank, Georgia Power, and Scientific Games.
Managed account teams in sales design and engineering of Skytel’s first 2-way paging, pilot, and production system resulting in a revenue increase of $8 million.
Drove acquisition of several new accounts in the transportation and restaurant industries, increasing revenue by $2 million.
Exceeded annual sales quota of $3.5 million consistently.
Developed training material, presentations, and return on investment analyses.
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PROFESSIONAL EXPERIENCE
AT&T, Richardson, Texas. 2011
Premises Technician
• Responsible for the installation and customer care of the new U-verse integrated digital TV, high speed Internet and voice services.
• Verify all services are working correctly
• Educate customers on service features and functionality
Northwest Georgia Oncology Centers, P.C. Marietta, Georgia. 2002 – 2010.
Director of Information Technologies
• Managed all aspects of information technologies department.
• Directed staffing, strategic and tactical planning, implementation, IT support, installation and life cycle evaluation of all technology systems.
• Provided proactive network management, troubleshooting, and problem resolution.
• Developed and tested business-continuity planning and disaster recovery.
• Managed all IT staff.
Selected Accomplishments
Defined requirements, evaluated systems, selected, implemented and transitioned practice from charts and paper systems to electronic infrastructure, applications, and services.
Converted 12 medical offices from paper to electronic processes.
Integrated and created information exchange between multiple software applications, including HL-7, GE Centricity, QS-1, Lab Quest and LabCorp for test results, in-house lab results, diagnostic imaging and reports, dictation / transcription voice files and reports management, and document scanning.
Changed the nature of patient care for the practice by allowing greater access to patient charts, improving patient care, increasing charge capturing, and improving billing, which allowed practice to expand without increasing staff.
Vanguard Managed Solutions, LLC. Marietta, Georgia. 2000 – 2002.
Field Relations Manager – AT&T Channel Sales
• Served Vanguard's MS AT&T sales distribution channel in southeast United States.
• Worked as relationship development resource, assisting sales and engineers in resale of Vanguard MS managed services offering.
• Provided product, design, and sales support to AT&T's data networking executives selling managed services.
• Collaborated in qualification of prospective clients, account planning, and client presentations.
• Functioned as partner liaison between AT&T's southeast sales region and Vanguard MS management.
Selected Accomplishments
Drove acquisition of several new accounts in the transportation and restaurant industries, increasing revenue by $2 million.
Developed training material, presentations, and return on investment analyses.
Motorola MND. Marietta, Georgia. 1996 – 2000.
Territory Sales Manager, Georgia
• Facilitated direct and alliance partner sales activities within Georgia and for the MTEL/SkyTel account in Jackson, Mississippi.
• Developed new accounts and managed existing accounts.
• Directed internal account team in sales, design, and engineering of SkyTel's national WAN infrastructure supporting the first two-way paging pilot and production system.
Selected Accomplishments
Exceeded annual quota of $3.5 million consistently.
Recognized as member of President’s Club for leading revenue generation.
Motorola Information Systems Group. Marietta, Georgia.
Application Engineer, New Products, Customer Service Engineer
• Assigned to strategic team of sales, marketing, and sales engineers supporting launch of new products based on evolving standards around frame relay, cell relay (ATM). and quality of service (QOS) areas.
• Provided training for sales region in technology, product architecture, and markets.
• Evaluated future market opportunities based on product functional specifications.
• Collaborated on presentations and formulated first drafts of sales and marketing material.
• Interviewed customers and provided feedback on strategic direction and product roadmaps.
• Provided technical integration and network modeling support of an extensive product line for sales managers and major account executives.
• Consulted with client telecom and information systems organizations.
• Assembled historical data, and existing / future business applications requirements.
Selected Accomplishments
Designed cost-effective solutions for many Fortune 500 companies, including AT&T, GTE, Fiserv, Norfolk Southern Railroad, Genuine Parts, Coca Cola, Siemens, Compass Bank, Georgia Power, and Scientific Games.
Met personal, district, and regional revenue goals consistently.
Earned high customer satisfaction ratings and achieved President’s Club recognition.
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MILITARY SERVICE
U.S. Navy. First Class Petty Officer, E-6. 8 years of service. Honorable discharge.
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EDUCATION AND PROFESSIONAL DEVELOPMENT
Electronics and Avionics. U.S. Navy. Millington, Tennessee.
Customer service, networking, engineering, and soft / sales skills training. Motorola University. Mansfield, Massachusetts and Chicago, Illinois.
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TECHNOLOGY SKILLS
Network Administration: setup and troubleshooting of Microsoft active directory • terminal server • Exchange 2000 / 2003 • Windows 2000 / XP • Server 2000, 2003 • SQL Server 2000 / 2005
Cisco IOS • X.25 products, routers, and hubs • StrataCom / Cisco Systems ATM switches
TCP/IP and related protocols • DNS • DHCP • VPN • Routing, switching, and troubleshooting
VLAN membership changes • Configuration of serial T-1 interface • IP address / sub-interface configuration
Trunk group settings
Medical Practice Software Implementation and Administration:
Varian Medical Systems (ARIA) Medical Oncology (records management)
GE Centricity, converted from Medical Manager (practice management)
HL-7 • GE Centricity • QS-1 • Lab Quest • LabCorp
RightFax • EOB Express – Eligibility of Benefits (document management) • QS-1 (pharmacy management)
UCLA • ACORN (clinical trial tracking) • Card Entry / HR / Payroll / Time tracking
Physician portal for remote application access
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