Customer Service Administrative Assistant

Michelle Thomas

209-***-****

****************@*****.***

PROFILE

Maintain a leadership position whereas I’m able to coach and maintain company standards,

EXPERIENCE

Zales – Jewelry Specialist

03/2011 – Present

• Establish and maintain lines of credit and credit cards for clients

• Customer service support

• Jewelry expert and sales professional

Apple Store - Specialist

08/2008 – 07/2009

• Technical support on software and hardware on all devices

• Customer service support

• Product specialist and sales professional

US ARMY

12/2005 - 7/2007

My job in the military is governed under a security clearance. I am only able to provide basic details of my position.

Extra duty’s: Supervising the orderly room, Payroll, Training, Generating reports maintaining per-sonnel records and the personal assistant to my 1SG

Greyhounds Bus lines- Lead CSA

1/2002-10/2004

• Supervised customer service agents

• Assist and supervise drivers

• Money controller and handler for the main terminal

EDUCATION

8/2009 – Present Texas State University

7/2007 – 1/2008 Sacramento California State University

SKILLS

Computer skills: Expert skills in Mac OS and Windows OS. Moderate skills in typing, Microsoft Word, pages and data entry software. Phone switch line operator, Years of experience in administrative assistant positions.

Achievements

Distinguished Honored grad In the United States Army Specialized class

Youth Advocate for California Youth Connection and assisted in the passing and implantation of 6 state wide laws.

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