Qualifications for Technical Management

PROFILE

Analytical and solutions-focused professional equipped with more than 20 years of dedicated experience spanning technical facilities management, project management, networking infrastructure, and computer network and facilities administration. Possesses a proven track record of efficiently setting-up, relocating, and closing facilities/office locations. Excels at providing outstanding companywide server, security, desktop, software, audio/visual, and multimedia support. Creative problem solver adept at building high-performance teams and capturing cost-saving opportunities. Detail-oriented leader with solid communication, interpersonal, organizational, and decision making skills. Additional expertise includes:

Process Improvement Strategic Planning Engineering

Operations Management Telecommunications Team Facilitation

Purchasing/Inventory Control Training/Development Customer Service

PROFESSIONAL HIGHLIGHTS

 Reduced costs by $1.2M in one year by recommending and implementing procedures to reprocess scrap.

 Increased machine utilization and throughput by 200% by successfully spearheading a team of operators and process engineers to implement zero setup of auto insertion machines on a diversified board line.

 Saved $180K-$205K annually by identifying and eliminating unnecessary conference lines.

 Reduced overhead by downsizing, closing, and relocating office facilities throughout the US.

 Increased lost power runtime from minutes to hours by installing, modifying, and redistributing server room power utilizing two APC Symmetra cabinets.

 Supported cost reduction and inventory control efforts by implementing improved purchasing processes.

 Designed and established a technology training room that is used by city personnel and vendors including Tyler Technologies and Accela Systems.

 Developed a monthly in-house technology how-to newsletter and conducted training meetings to improve user knowledge and reduce issues.

 Spearheaded a partnership project with BellSouth to relocate telephone MUX facilities to ensure communications/service during catastrophes.

CAREER TRACK

WORKSTREAM INC.

US Network & Facilities Administrator 2007-2008

Manage systems, connectivity, printer, and software support throughout nine offices and administer/support Nuvio IP telephone systems for six offices. Monitor resources and procure electronic and telephony equipment, including servers, printers, laptops, and VoIP phones. Collaborate with the network team in Ottawa, Canada to provide infrastructure support. Oversee over 30 servers and 15 network printers. Coordinate remote office expansions, closings, and consolidations. Manage resources of two A/D domains.

CAREER TRACK, CONTINUED

CONFIDENTIAL

Independent Contractor 2006

Aided in the configuration and delivery of the Avaya IP telephone system to 75 users and established inbound/outbound network fax capabilities. Documented network topology, hardware inventory, and software licensing. Supported user systems, servers, wireless devices, and printers. Implemented new systems, APC UPSs, and AIO HP print devices. Identified and recommended solutions for network growth, component standardization, and future hardware needs.

CITY OF WINTER SPRINGS

Network Administrator 2000-2006

Directed all aspects of the computer network, including technology, topology, and hardware/software linking systems. Merged five NT4 domains into one. Managed teams to conduct domain/Exchange migrations from NT4 to Windows 2000 to Windows 2003 domains within four years. Upgraded infrastructure 10/100 to gigabit fiber and ensured 10 gigabit expandability plans. Coordinated vendors and county personnel to design, install, and oversee dark fiber connecting offices throughout the city, realizing gig-to-the-desktop. Established and managed secure wireless LANs throughout the city. Supervised 5 Information Services personnel.

CONVERGYS CORPORATION

Technical Support Representative 1999-2000

Provided support for consumer/business client Gateway products. Maintained standalone and networked hardware/software. Served as a team leader.

SIEMENS TELECOM NETWORKS

Production Supervisor 1991-1998

Oversaw the assembly and testing of telephone switching system PWBAs. Supervised 93 employees throughout six departments; built effective teams within multiple departments. Established Kanban delivery processes and directed training for ISO 9002 and 9001 certification efforts.

Metrology Maintenance Technician 1986-1991

Served as the only nightshift plant support for stand-alone PCs, computer controlled test equipment, and process control systems; conducted repairs, preventative maintenance, and systems calibrations.

CREDENTIALS

A.S., Programming/Network Administration, FLORIDA TECHNICAL COLLEGE

Microsoft Certified Systems Engineer (MCSE)

Certified Quality Auditor (CQA), American Society for Quality (ASQ),

Secret (Crypto) Security Clearance (Inactive)

Additional Training: Cisco Routing and Switching; Microsoft Exchange, Windows 2000 and 2003, XP Pro O/S, Project 2000, Office Applications; UNIX Administration I & II, Security +

RELEVANT SKILLS

Networking and Protocols:

* Fast/Gigabit Ethernet, TCP/IP, DHCP, DNS, WINS, RAS

* Infrastructure - Cisco Catalyst 4500/3700/2900 layer 2 & 3 series switches, 3Com SuperStack II & III series switches, Cisco 1600/2600 series routers

* Wireless - Cisco 1200 series Access Points, Linksys A/B/G Router and Access Points

* Fiber - Cisco compatible SM/MM SX/LX/ZX SFP/GBIC transceivers, Garrett/Versitron/Transition Networks media converters

Backup/Disaster Recovery:

* Veritas Backup Exec, MicroLite Backup Edge

Operating Systems:

* Windows 2000/XP, Windows 2000/2003 Server

* Familiarity with UNIX SCO OpenServer 5.5/UnixWare 7.0, Basic Red Hat Linux

Security:

* Remote Access - Cisco 3000 VPN Concentrator, ISA 2004, Citrix GoToMyPC

* Firewall/DMZ - PIX 505/506/515E, ISA 2004 Server, FTP server

* Gateway Appliance – Panda GateDefender Performa

* Email SPAM Filtering - MailMarshal SMTP, Barracuda

* Internet Monitoring - Websense Enterprise, GFI Mail Essentials, SurfControl SuperScout

* Virus Scan - McAfee Active Virus Defense Suite, Trend Micro Security Suite, Panda Antivirus

* Electronic Swipe Card Access - Modern Access Systems

Hardware:

* PCs/Laptops/Tablets - Dell Dimension/Optiplex/Latitude/Precision, Compaq Presario, Toshiba Protégé

* Servers - HP NetServer, HP Proliant DL360/DL380 G3/G4, Dell PowerEdge 650/1300-1850/2300-2950/2600/4400 series, SuperMicro 5013 and storage arrays

* Printers - HP, Epson, Xerox, Cannon local and networked series printers including Brother fax

* KVM - Raritan Paragon, APC, Belkin OmniView

* UPS - APC SmartUPS/BackUPS Pro/Share-UPS/Symmetra, PowerWare

Software:

* Email - Exchange 5.5/2000/2003, Outlook 97-2003, Blackberry Enterprise Server

* Browser - Internet Explorer 4.0 - 7.0 (beta), NetScape Navigator & Communicator, FireFox

* Productivity - Microsoft Office Suite 95 - 2003, Microsoft Publisher 2002 - 2003, Microsoft Project 2000, Microsoft Visio 2003, QuickBooks Pro 2000 - 2005

* Help Desk - Blue Ocean Track-It (SQL Server), Workstream in-house

* Remote Control/Assist - Dameware, WinVNC, RDP, LogMeIn, Terminal Services Server

* UPS monitoring - APC PowerChute, PowerWare LanSafe

* Departmental Specific Applications - Pentamation, Munis, Great Plains, FRx (Finance), Business Portal Server (Finance), Asset Track 2000 (Finance), PGP (Finance), IQObjects (Finance), Kiva (Permitting), Cartegraph (Public Works), Datamatic (Utilities), RedAlert (Fire), Cafe (Police), ArcView GIS (Community Development), Goldmine (CRM)

* Misc - Cash Register/POS programming, IEI Hubman electronic door controls

Telephony, Communications:

• Multi-Tech IP Office, Avaya FF820 FaxFinder

• Nuvio VoIP Phones and Web-Based configurations

• Cisco 7960 IP Phones

• Nortel Networks phone programming

• Viking SO-24A monitoring stations

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