ECM Specialist / Oracle Developer
firstname.lastname@example.org - 919-***-****
Part-time Contractor / IV &V TECHNICAL WRITER
Analytical Consulting Group, L.L.C - Woodbridge, VA
April 2010 to Present
Lead developer for Information Assurance Management tool ( Oracle Apex based ). Past contractor
assigned to the Department Of Health and Human Services. Served as site manager for an Independent
Verification and Validation team. Performed IV&V services for Service Delivery efforts using ITIL V2 & V3,
PMI and IT Governance best practices. Creating Operations reports which measure and communicate
the effectiveness of the Service Delivery system. Performing Data analysis on Service Desk metrics
to determine the efficacy of the Incident and Problem management processes. Performing Quality
Assurance and Technical writing duties for the IV&V Team. Worked as part of capture team for business
development and Proposal Writing.
Bloodhound Technology - Durham, NC
August 2010 to September 2011
Performs data analysis in Oracle environment as part of a distributed computing solution for providing
a healthcare claims editing service to remote customers. Work as a member of the Operations group
performing business analysis and writing stored procedures for customer demoes, prototyping and
reporting. Perform ad-hoc reporting and QA analysis on process code. Creation of ETL and load scripts
for data warehouse maintenance. Maintains wiki documentation and participates in 24-hour on-call
ECM Specialist / Documentum Administrator
Information Technology Services - Raleigh, NC
May 2007 to April 2010
Analyst on team which provided operational support for the ECM Service for the State of North
Carolina. Experienced in the Enterprise Content Management and Collaboration space. I have 15
years experience in Information Technology, with 9 years experience as functional analyst in the ECM,
Applications and Oracle Database domain. I have experience with ECM concepts (e.g. classification,
lifecycles, security, Administration ) and associated technologies such as capture solutions, eRoom,
Project Collaboration, and workflow design. I have an experience executing within a Project Management
framework as well as an exstensive understanding of SDLC principles. I have experience implementing
and designing ITIL-based operations and have obtain certification as an ITIL Practictioner. I am also
certifified as an ECM. I have experience with business development for the purpose of extending
the service clientele, to support service cost recovery objectives. I provided demoes and subsequent
technical project management and consulting services.
Alternate Functional Experience: Technical Writer, Technical Communicator, Documentation Specialist,
Information Architect and Business Process Analyst.
BS in Manufacturing/Electronics Engineering Technology
East Carolina University, College of Technology and Computer Science - Greenville, NC
East Carolina University, College of Technology and Computer Science - Greenville, NC
ITIL V2 Practioner, ITIL V3 Practioner, Enterprise Content Management (ECM) Specialist, UNIX Oracle
BI Oracle Reports 9i Crystal Reports 7.0/10 ITIL Foundations Data warehouse MS Project, Visio,
PowerPoint Alfresco Content Management IV&V PMI Project Management Oracle 7.3, 8.0, 8i, 9i,
10g, 11g ER Modeling/UML eRoom Enterprise Install/Maintain VB Script/J Script/PHP Oracle Stored
Procedures Oracle Apex 4.0 HTML, IIS, Apache PL/SQL, SQL, Optimization Documentum 4i/5,DQL.API
L.A.M.P./W.A.M.P., Dreamweaver, Fireworks, OLAP/Essbase, VMWare, Windows NT 4.0/2000/2003
I am an experienced IT professional with over 14 years of experience in roles of increasing responsibility.
My technical background includes Oracle, Business Application Development and Database tuning,
Documentum administration, Service Management, Data Warehouses, Business Intelligence and
integration support in a variety of operating systems and infrastructures. I perform well in a team
environment, as well as in a project lead role. My communication and presentation skills are excellent
as demonstrated by my ability to teach and mentor junior high students in technology, business and
eRoom, Documentum Administration, Web Development, Enterprise Architecture, IT Infrastructure
Library Certification Foundations (ITIL), AIIM ECM Specialist Certification, Oracle Database Application
Organization: Coty, Inc. 8/99 - 5/07
Position: Senior Oracle Application Developer / Documentum Administrator
Database Technology: Created Oracle stored procedures to populate base tables for Hyperion
database calculation scripts; designed numerous operational databases for internal support functions;
experienced in optimization of Oracle SQL queries; acquired in-house Oracle Financials training taught
by Oracle consulting; K-shell scripting; created Oracle Errors database with ASP/ADO front-end; created
department-level Access databases.
Content Management: Serving as Documentum Administrator; Project lead for converting a custom
Documentum application from the original architecture to a global n-tier application using Oracle Web
Cache, improving performance for global users by 900% and reducing applications server resource
usage by 60%; served as Project Lead for converting legacy COLD storage application to n-tier
Business Intelligence: Created Essbase load-scripts for data warehouse (900 GB) reporting; created
and distributed reports using Seagate Info, Oracle Discoverer, and Oracle Reports; designed domestic
and Canadian data-mart for distribution of daily business reports; web application development using
ASP, JSP, and PHP; administer J2EE applications (Oracle Application Server 9ias, 10g, Jrun, Tomcat);
administered a PBViews Scorecard application; knowledge of the requirements gathering, strategy,
metrics, and dashboards.
Project Management: Managed multiple projects in an environment where multitasking was expected.
Used Microsoft project and collaboration tools such as QuickPlace, SameTime and ERoom. Created
Wiki for internal knowledgebase and increased collaboration between users. Served as project manager
for vendor implementation teams.
Technology: Oracle 7/8i/9i/10g, Java, Documentum 4i/5, Unix (AIX), Linux, Visual Basic, PHP, ASP,
PL/SQL, SQL, JSP, VB Script/J Script, L.A.M.P./W.A.M.P, RDBMS/T.O.A.D, Crystal Reports 7.0/9.0,
HTML, IIS, Apache, Data warehouse Reporting, DCTM DQL.
Organization: Unifi Technology Group, LLC 5/98 - 7/99
Position: Business Application Analyst
Developed client/server code within an Oracle Developer 2000 environment as part of a distributed
computing solution for load planning, tracking orders, and calculating trip revenue. Contributed to the
entire lifecycle as Project Leader on the Driver Sign-In Yard Management Module, which was converted
from an AS400 application and used to track driver activity, trailer locations, and status. Debugged PL/
SQL code to resolve conflicts that arose because of site-specific requirements. Served as Project Leader
of the Traffic Application, which managed the load planning process
Interfaced with the Oracle Inventory and warehousing tables to plan and schedule future loads
Provided software support for the Traffic Application user and prepared user documentation for efficient
software update transitions Performed SQL-level performance tuning. Participated in 24 hour on-call
rotations. Wrote specifications for application development and performed user interviews to gather
Organization: Optim, LLC 3/97 - 5/98
Position: Visual Basic Developer
Maintained existing client/server applications in a Novell, Windows 95 based environment
Developed client-side interfaces using the VB IDE
Implemented functional enhancements as requested by customers
Performed database conversions using the Solomon database conversion tool set
Maintained and developed code for manufacturing GroupWare to be marketed as third-party application
Developed in-house database tools
Created VB-SQL stored procedures and prepared help documentation with Microsoft help file editor
Organization: Acroprint Time Recorder Co. 3/96 - 3/97
Position: Electronics Technician
Performed board-level analysis and repair of data acquisition terminals and electronic time recorders
Provided software support for Windows-based software. Provided technical support for domestic and
international product vendors. Worked with product engineering and quality engineering in documenting
and resolving product failures
Organization: Hillcrest Junior High School 8/93 - 6/95
Position: Technology Education Teacher
Provided classroom instruction to junior high school students in communications, electronics, and
applied science; prepared lesson plans to assist students with integrating technical concepts in both the
classroom and laboratory environments; maintained the technology laboratory; successfully coached
two Science Olympiad teams to regional championships.
Tools and Technologies
Oracle Reports 9i
Crystal Reports 7.0/10
MS Project, Visio, PowerPoint
Alfresco Content Management
PMI Project Management
Oracle 7.3, 8.0, 8i, 9i, 10g, 11g
eRoom Enterprise Install/Maintain
VB Script/J Script/PHP
Oracle Stored Procedures
Oracle Apex 4.0
HTML, IIS, Apache
PL/SQL, SQL, Optimization
Windows NT 4.0/2000/2003
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