John Edward(Ed) Emery

** ******** ***. *******, ** 19403

610-***-****

dftkz2@r.postjobfree.com

Profile

A seasoned IT Professional with extensive background in Windows Administration and support, and asset management along with exceptional project management experience. Strong leader creating cohesiveness within teams to drive results and consistently surpass client expectations. Motivated and innovative thinker, pursuing new challenges to bring greater returns to employers.

Experience

UNISYS Corporation - Blue Bell, Pa. 1979-2009

Business Support Services Analyst 2004-2009

Global Administrator and team lead for corporate SMS/SCCM asset management project that managed software delivery, security updates, and application tracking on Windows systems. Provided inventory for software and hardware on over 30,000 endpoint systems. Project emphasis on maintaining a secure network environment and delivery of digital content of arbitrary size.

• Managed software distribution projects including Microsoft Security upgrades and standard desktop software on global basis. Prioritize and coordinate security patch and software testing schedules and distributions.

• Created custom asset inventory reports and dashboards for use in planning corporate hardware and software requirements. Customized data collection for corporate license audits. Reduced corporate software licenses between 5% and 50% for specific products.

• Created packages, collections, and advertisements for distributions. Tracked penetration and analysis of distributions to meet Service Level Agreements.

• Worked with corporate security to identify and remediate areas of workstation risks. After implementation of Marimba and SMS/SCCM there were no significant security events within the corporation.

• Maintained and upgraded system inventory software on 90+ servers in the global inventory network. Provided 3rd level support for the SCCM infrastructure and standard desktop software.

• Met with internal clients to assess needs, identify key challenges, and define project scope and deliverables for software application deliveries. Created and maintained Active Directory groups to target specific user communities for applications.

• Evaluated new software for compatibility with existing standards and inclusion with new desktop image.

• Designed and maintained end user web interface and documentation.

Sr. Systems Support Analyst 1991-2004

Provided technical support for PC and server hardware/software problems, customer inquiries, and performed follow up activities contributing to effectiveness of solutions and customer satisfaction. Attended various product and customer focus satisfaction training programs to accomplish results.

John Edward(Ed) Emery

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• Achieved worldwide Service Request (SR) pickup goals addressing emergency and down systems within 30 minutes of initial call at 90% of occurrences. Completed problems at 85% within 1 hour; and informational inquiries at 80% within 2 hours.

• Coordinated and monitored follow-up activities that resulted in achieving a group revenue objective of $600,000 for Software Support Services (SSS). Conducted meetings with senior management to assure proper maintenance/modification or renewal of business contracts.

• Delivered and implemented a rotational work schedule to assure optimum customer satisfaction and achieved SR results by selecting personnel with the appropriate technical skills to manage customer problem and inquiries. Quarterly customer service feedback reports indicated a 95% satisfaction rate.

• Conducted tools training for support staff in US locations, Madrid Spain, and Compaq OEM Support

System Analyst 1985- 1991

• Provided technical support to Unisys clients and employees for Office Automation software. Responsibilities included troubleshooting, problem reporting, functionality testing, fly and fix installations at Unisys and client locations.

• In-House Instructor in Office Automation packages including word processing, document management, and electronic mail.

Product Support Specialist 1983- 1985

• Provided technical support to Unisys clients and employees for Office Automation software.

Software Programmer 1982-1983

• Developed and maintained software used at Unisys Corporate Data Center.

Computer Operator 1979-1982

• Operator of Sperry computer systems. Responsibilities included knowledge of computer operations, concurrent processing, and applicable operations.

Software skills

SMS 2003, SCCM 2007, SQL, Active Directory, Sharepoint, Marimba

MS Windows NT, Windows 2000, Windows XP, Windows Vista, Windows 7, Windows Server 2003

Microsoft Office 2003, 2010, PowerPoint, Project, Visio, Citrix, Sygate, Symantec, Wise Package Studio, VMware, MS-DOS, NetCensus, Arcserve, SOX, ISO

Education/Classes

Baccalaureate Certificate Computer Science Arcadia University (Beaver College) 1983

B.S. Forest Science Pennsylvania State University 1977

SCCM 2007 Installation and Support

SMS 2003 Installation and Support.

Awards

2000 Y2K Transition team

1995 Individual Achievement Award for OEM Support Training.

Other Interests

Main Line Fly Tyers - Fly Tying Instructor

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